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- Tasks: Enhance customer satisfaction and drive platform usage through engagement and collaboration.
- Company: Join Resonate CX, an innovative Australian scale-up revolutionising customer experience with cutting-edge technology.
- Benefits: Enjoy a vibrant culture, growth support, and the freedom to be yourself in a dynamic environment.
- Why this job: Make a real impact while working with leading technologies and enterprise clients on exciting projects.
- Qualifications: 2-4 years in customer success or related fields, with strong communication and relationship-building skills.
- Other info: Submit your resume and cover letter to showcase your goals and fit for the role.
The predicted salary is between 28800 - 48000 £ per year.
Join our team as a Customer Success Manager (UK) at Resonate CX and be part of a growing company supporting enterprise clients with our innovative CX SaaS platform. Resonate is an Australian scale-up leveraging the latest technology, including machine learning, text analytics, and data visualization, to deliver actionable insights to leading companies.
What you can expect:
- The freedom to be 100% yourself
- Support and guidance for growth within your role and beyond
- A vibrant, growing culture where you can make a real impact
- Engagement with large local and international enterprise clients
- Exposure to leading technologies and product development
A typical day:
- Enhancing customer satisfaction by understanding platform usage and identifying gaps
- Driving platform usage through end-user engagement
- Engaging with relevant stakeholders and ensuring relevant communication
- Collaborating with marketing and implementation teams
- Understanding customer challenges and how our platform addresses them
- Upselling and cross-selling to grow revenue
- Managing existing customer renewals
Requirements:
- 2-4 years of experience in customer success, sales, account management, or customer service with enterprise clients
- Strong verbal and written English communication skills
- Proven track record of renewals and upselling
- Ability to build strong client and internal stakeholder relationships
- Creative problem-solving skills
If interested, submit your resume, including your goals and a cover letter. We consider applications that meet all the above points.
Customer Success Manager (UK) employer: Resonate
Contact Detail:
Resonate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (UK)
✨Tip Number 1
Familiarise yourself with Resonate CX's platform and its features. Understanding how the technology works and the value it brings to enterprise clients will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current or former employees of Resonate CX on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your success in customer engagement, upselling, and renewals. Being able to share these stories will showcase your skills and fit for the role.
✨Tip Number 4
Stay updated on the latest trends in customer success and SaaS platforms. Showing that you are knowledgeable about industry developments can set you apart as a candidate who is proactive and passionate about the field.
We think you need these skills to ace Customer Success Manager (UK)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, sales, or account management. Use specific examples that demonstrate your ability to enhance customer satisfaction and drive platform usage.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with their requirements, particularly your experience with enterprise clients and your track record in renewals and upselling.
Showcase Communication Skills: Since strong verbal and written communication skills are essential, ensure your application is well-written and free of errors. Consider including examples of how you've effectively communicated with stakeholders in previous roles.
Highlight Problem-Solving Abilities: Demonstrate your creative problem-solving skills by providing examples in your application. Discuss specific challenges you've faced in customer success and how you addressed them using innovative solutions.
How to prepare for a job interview at Resonate
✨Showcase Your Customer Success Experience
Be prepared to discuss your previous roles in customer success, sales, or account management. Highlight specific examples where you enhanced customer satisfaction or drove platform usage, as this aligns directly with the responsibilities of the role.
✨Demonstrate Strong Communication Skills
Since strong verbal and written communication skills are crucial for this position, practice articulating your thoughts clearly. Consider preparing a few key points about how you would engage with stakeholders and communicate effectively with clients.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your creative problem-solving abilities. Think of past challenges you've faced with clients and how you resolved them, particularly in relation to upselling or managing renewals.
✨Research Resonate CX and Its Technology
Familiarise yourself with Resonate's CX SaaS platform and the technologies they use, such as machine learning and data visualisation. This knowledge will not only impress your interviewers but also help you understand how to address customer challenges effectively.
