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For Companies At a Glance
- Tasks: Engage with clients to enhance their experience and drive platform usage.
- Company: Resonate is an innovative Australian Scale-up focused on customer experience technology.
- Benefits: Enjoy a fun culture, growth opportunities, and work with top-tier clients.
- Why this job: Be part of a dynamic team making a real impact in customer success.
- Qualifications: 2-4 years in customer success or related fields; strong communication skills required.
- Other info: Opportunity to work with cutting-edge technology and a supportive team.
The predicted salary is between 28800 - 48000 £ per year.
Join Our Growing Customer Success Team!
On the heels of market expansion and growth, Resonate is hiring a Customer Success Manager to support our clients. Resonate is an Australian Scale-up organisation that has an enterprise Customer Experience (CX) platform (SaaS). The Resonate Voice of Customer and Voice of Employee platform leverages the latest technology including machine learning, text analytics, data visualization etc to deliver actionable insights to leading companies. The company has a range of flagship customers and growing brand recognition in the space.
The support and guidance to grow within your role and beyond.
A growing and fun culture that you will be a vital part of and help drive.
Deal with large local and international enterprise clients.
A day in the life of a Customer Success Manager will see you:
- Driving usage by reaching out to end users to help them use the platform regularly.
- Ensuring that we are engaged with the right stakeholders in an account and that they’re receiving relevant communications from us.
- Working with our marketing and implementation teams to ensure the most relevant information is being passed on.
2 – 4 years of experience in customer success, sales, account management or customer service capacity with enterprise Customers.
Strong verbal and written English communications skills.
Proven track record of building strong client and internal stakeholder relationships within an organisation.
Creative and innovative in problem-solving and providing solutions.
Contact Detail:
Resonate CX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Customer Success Executive
✨Tip Number 1
Familiarise yourself with the latest trends in customer success and SaaS platforms. Understanding how companies like Resonate leverage technology such as machine learning and data visualisation will help you speak confidently about their services during interviews.
✨Tip Number 2
Network with current or former employees of Resonate on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your ability to build strong client relationships and drive user engagement. Tailoring your stories to align with Resonate's focus on enterprise clients will make a strong impression.
✨Tip Number 4
Showcase your problem-solving skills by thinking of innovative solutions to common customer success challenges. Being able to articulate these ideas during your interview will highlight your creative approach and fit for the role.
We think you need these skills to ace Travel Customer Success Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, sales, or account management. Use specific examples that demonstrate your ability to build strong client relationships and drive usage of platforms.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with their needs, particularly in engaging stakeholders and problem-solving creatively.
Showcase Communication Skills: Since strong verbal and written communication skills are essential, consider including a brief example in your application that illustrates your ability to communicate effectively with clients and internal teams.
Highlight Relevant Technologies: If you have experience with SaaS platforms or technologies like machine learning and data visualisation, be sure to mention this in your application. It shows you understand the tools that Resonate uses.
How to prepare for a job interview at Resonate CX
✨Know the Company Inside Out
Before your interview, make sure to research Resonate thoroughly. Understand their products, especially the Voice of Customer and Voice of Employee platforms, and be ready to discuss how they leverage technology like machine learning and data visualisation.
✨Showcase Your Customer Success Experience
Highlight your previous experience in customer success or account management, particularly with enterprise clients. Be prepared to share specific examples of how you've driven usage and engagement in past roles.
✨Demonstrate Strong Communication Skills
Since strong verbal and written communication skills are essential for this role, practice articulating your thoughts clearly. You might even want to prepare a brief presentation on how you would engage stakeholders effectively.
✨Be Creative in Problem-Solving
Prepare to discuss scenarios where you've had to think outside the box to solve client issues. Resonate values innovative solutions, so showcasing your creativity in problem-solving will set you apart from other candidates.
