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- Tasks: Engage with clients to enhance their experience and ensure platform usage.
- Company: Resonate is an innovative Australian Scale-up focused on customer experience technology.
- Benefits: Enjoy a fun culture, growth opportunities, and work with top-tier clients.
- Why this job: Be part of a dynamic team driving impactful customer success in a tech-savvy environment.
- Qualifications: 2-4 years in customer success or related fields; strong communication skills required.
- Other info: Opportunity to work with cutting-edge technology and make a real difference.
The predicted salary is between 28800 - 48000 £ per year.
Join Our Growing Customer Success Team! On the heels of market expansion and growth, Resonate is hiring a Customer Success Manager to support our clients. Resonate is an Australian Scale-up organisation that has an enterprise Customer Experience (CX) platform (SaaS). The Resonate Voice of Customer and Voice of Employee platform leverages the latest technology including machine learning, text analytics, data visualization etc to deliver actionable insights to leading companies. The company has a range of flagship customers and growing brand recognition in the space.
The support and guidance to grow within your role and beyond.
A growing and fun culture that you will be a vital part of and help drive.
Deal with large local and international enterprise clients.
A day in the life of a Customer Success Manager will see you:
- Driving usage by reaching out to end users to help them use the platform regularly.
- Ensure that we are engaged with the right stakeholders in an account and that they’re receiving relevant communications from us.
- Working with our marketing and implementation teams to ensure the most relevant information is being passed on.
2 – 4 years of experience in customer success, sales, account management or customer service capacity with enterprise Customers.
Strong verbal and written English communications skills.
Proven track record of building strong client and internal stakeholder relationships within an organisation.
Creative and innovative in problem-solving and providing solutions.
Contact Detail:
Resonate CX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land GERMAN speaking Customer Success Manager
✨Tip Number 1
Familiarise yourself with the latest trends in customer success and SaaS platforms. Understanding how companies like Resonate leverage technology such as machine learning and data visualisation will help you speak their language during interviews.
✨Tip Number 2
Network with current or former employees of Resonate on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your ability to build strong client relationships and drive usage of a platform. Tailoring your stories to align with Resonate's focus on customer engagement will make you stand out.
✨Tip Number 4
Showcase your problem-solving skills by thinking of innovative solutions to common customer challenges. Being able to articulate these ideas during your interview will highlight your creative approach and fit for the role.
We think you need these skills to ace GERMAN speaking Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, sales, or account management. Emphasise your ability to build strong client relationships and any experience with enterprise customers.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've driven customer engagement and provided solutions in previous roles.
Showcase Language Skills: Since this position requires German language skills, ensure you mention your proficiency clearly. If applicable, provide examples of how you've used your language skills in a professional setting.
Highlight Problem-Solving Abilities: Demonstrate your creative and innovative problem-solving skills in your application. Use specific examples to illustrate how you've successfully addressed challenges in past roles.
How to prepare for a job interview at Resonate CX
✨Showcase Your Language Skills
As a German-speaking Customer Success Manager, it's crucial to demonstrate your proficiency in both German and English during the interview. Be prepared to switch between languages if necessary, and highlight any previous experiences where you successfully communicated with clients in both languages.
✨Understand the Product Inside Out
Familiarise yourself with Resonate's CX platform and its features. Be ready to discuss how you can help clients leverage the platform effectively. Showing that you understand the technology and its benefits will impress the interviewers and demonstrate your commitment to the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer issues. Prepare examples from your past experience where you successfully resolved client challenges or improved customer satisfaction. This will showcase your practical knowledge and creativity in finding solutions.
✨Highlight Relationship-Building Skills
Since the role involves managing relationships with large enterprise clients, be sure to discuss your experience in building and maintaining strong client relationships. Share specific examples of how you've engaged stakeholders and ensured their needs were met, as this is key to success in the position.
