Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support clients by enhancing their experience with our innovative CX platform.
- Company: Join Resonate, an exciting Australian scale-up revolutionising customer experience with cutting-edge technology.
- Benefits: Enjoy a fun culture, personal growth opportunities, and the freedom to be yourself.
- Why this job: Be part of a dynamic team driving customer satisfaction and engagement with leading technologies.
- Qualifications: 2-4 years in customer success or related fields, with strong communication and relationship-building skills.
- Other info: Submit your resume showcasing your achievements and goals to join our vibrant team!
The predicted salary is between 36000 - 60000 £ per year.
Join Our Growing Customer Success Team! On the heels of market expansion and growth, Resonate is hiring a Customer Success Manager to support our clients. Resonate is an Australian Scale-up organisation that has an enterprise Customer Experience (CX) platform (SaaS). The Resonate Voice of Customer and Voice of Employee platform leverages the latest technology including machine learning, text analytics, data visualization etc to deliver actionable insights to leading companies.
Here is what you can expect when working with us:
- The freedom to be 100% yourself
- The support and guidance to grow within your role and beyond
- A growing and fun culture that you will be a vital part of and help drive
- Deal with large local and international enterprise clients
- Gain exposure to leading technologies and product development
A day in the life of a Customer Success Manager will see you:
- Increasing Customer satisfaction by understanding how customers are using the platform and uncovering any gaps
- Driving usage by reaching out to end users to help them use the platform regularly
- Ensure that we are engaged with the right stakeholders in an account and that they’re receiving relevant communications from us
- Working with our marketing and implementation teams to ensure the most relevant information is being passed on
- Being cognitive of Customer business challenges and goals, and understand how the platform fits into this
- Upsell/Cross-sell to grow Customer Revenue
- Manage existing customer renewals
Requirements:
- 2 – 4 years of experience in customer success, sales, account management or customer service capacity with enterprise Customers.
- Strong verbal and written English communications skills
- Proven track record of renewals and upselling
- Proven track record of building strong client and internal stakeholder relationships within an organisation
- Creative and innovative in problem-solving and providing solutions
Interested in joining our team? Submit your resume along with achieved goals in every role and cover letter. We will consider applications that meet all above points.
Customer Success Manager (UK) employer: Resonate CX
Contact Detail:
Resonate CX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (UK)
✨Tip Number 1
Familiarise yourself with Resonate's platform and its features. Understanding how the Voice of Customer and Voice of Employee tools work will allow you to speak confidently about their benefits during interviews.
✨Tip Number 2
Research the latest trends in customer success and SaaS. Being knowledgeable about industry standards and innovations will help you demonstrate your expertise and show that you're proactive in your field.
✨Tip Number 3
Prepare examples of how you've successfully managed client relationships and driven renewals or upsells in previous roles. Having specific stories ready will illustrate your experience and make you stand out.
✨Tip Number 4
Network with current or former employees of Resonate on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Customer Success Manager (UK)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer success, sales, or account management. Include specific achievements related to renewals and upselling, as well as any relevant metrics that demonstrate your impact.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with their needs, particularly in understanding customer challenges and driving platform usage.
Showcase Communication Skills: Since strong verbal and written communication skills are essential, ensure your application is free of errors and clearly articulates your thoughts. Use professional language while also conveying your personality.
Highlight Relevant Experience: When detailing your previous roles, focus on experiences that demonstrate your ability to build relationships with clients and stakeholders. Provide examples of how you've successfully managed customer renewals and upselling opportunities.
How to prepare for a job interview at Resonate CX
✨Know the Company Inside Out
Before your interview, make sure to research Resonate thoroughly. Understand their products, especially the Voice of Customer and Voice of Employee platforms, and be ready to discuss how they leverage technology like machine learning and data visualisation.
✨Demonstrate Your Customer Success Experience
Prepare specific examples from your previous roles that showcase your experience in customer success, sales, or account management. Highlight your track record with renewals and upselling, as these are crucial for the role.
✨Showcase Your Communication Skills
Since strong verbal and written communication skills are essential, practice articulating your thoughts clearly. Be prepared to discuss how you’ve effectively communicated with clients and stakeholders in the past.
✨Be Ready to Discuss Problem-Solving
Think of creative solutions you've implemented in previous roles to overcome customer challenges. This will demonstrate your innovative approach to problem-solving, which is key for a Customer Success Manager.
