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For Companies At a Glance
- Tasks: Engage with clients to enhance their experience and drive platform usage.
- Company: Resonate is an innovative Australian Scale-up focused on customer experience technology.
- Benefits: Enjoy a fun culture, growth opportunities, and work with top-tier clients.
- Why this job: Be part of a dynamic team making a real impact in customer success.
- Qualifications: 2-4 years in customer success or related fields; strong communication skills required.
- Other info: Fluency in German is essential for this role.
The predicted salary is between 28800 - 48000 £ per year.
Join Our Growing Customer Success Team! On the heels of market expansion and growth, Resonate is hiring a Customer Success Manager to support our clients. Resonate is an Australian Scale-up organisation that has an enterprise Customer Experience (CX) platform (SaaS). The Resonate Voice of Customer and Voice of Employee platform leverages the latest technology including machine learning, text analytics, data visualization etc to deliver actionable insights to leading companies. The company has a range of flagship customers and growing brand recognition in the space.
The support and guidance to grow within your role and beyond. A growing and fun culture that you will be a vital part of and help drive. Deal with large local and international enterprise clients.
A day in the life of a Customer Success Manager will see you:
- Driving usage by reaching out to end users to help them use the platform regularly.
- Ensure that we are engaged with the right stakeholders in an account and that they’re receiving relevant communications from us.
- Working with our marketing and implementation teams to ensure the most relevant information is being passed on.
2 – 4 years of experience in customer success, sales, account management or customer service capacity with enterprise Customers.
Strong verbal and written English communications skills.
Proven track record of building strong client and internal stakeholder relationships within an organisation.
Creative and innovative in problem-solving and providing solutions.
Contact Detail:
Resonate CX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (German Speaker)
✨Tip Number 1
Familiarise yourself with the latest trends in customer success and SaaS platforms. Understanding how companies like Resonate leverage technology such as machine learning and data visualisation will help you speak their language during interviews.
✨Tip Number 2
Network with current or former employees of Resonate on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully managed client relationships or driven user engagement. Tailoring your stories to highlight your problem-solving skills will resonate well with the hiring team.
✨Tip Number 4
Showcase your ability to communicate effectively in both English and German. Since the role requires strong verbal and written communication skills, being able to demonstrate fluency in both languages will set you apart from other candidates.
We think you need these skills to ace Customer Success Manager (German Speaker)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Success Manager position. Tailor your application to highlight your relevant experience in customer success, sales, or account management.
Highlight Language Skills: Since this role requires a German speaker, make sure to emphasise your language proficiency in both your CV and cover letter. Provide examples of how you have used your language skills in a professional context.
Showcase Relevant Experience: Detail your previous experience in customer success or related fields. Use specific examples to demonstrate your ability to build strong client relationships and drive user engagement with platforms or services.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Mention why you are interested in Resonate and how your skills align with their mission and values.
How to prepare for a job interview at Resonate CX
✨Showcase Your Customer Success Experience
Make sure to highlight your previous experience in customer success, sales, or account management. Be prepared to discuss specific examples of how you've built strong relationships with clients and helped them achieve their goals.
✨Demonstrate Your Problem-Solving Skills
Resonate values creativity and innovation in problem-solving. Think of instances where you faced challenges and how you approached them. Share your thought process and the solutions you implemented to overcome those obstacles.
✨Engage with Stakeholder Management
Since the role involves engaging with various stakeholders, be ready to discuss your approach to managing these relationships. Talk about how you ensure effective communication and keep everyone informed and engaged.
✨Prepare for Language Proficiency
As a German speaker, you may be asked to demonstrate your language skills during the interview. Brush up on relevant terminology and be ready to discuss how you can leverage your bilingual abilities to enhance customer interactions.
