At a Glance
- Tasks: Drive new client sales and manage the full sales lifecycle in a dynamic SaaS environment.
- Company: Join a high-growth Customer Experience SaaS platform with a passionate customer base.
- Benefits: Competitive salary, uncapped commission, equity participation, and mentorship from top sales leaders.
- Other info: Exciting opportunity for driven individuals to thrive in a performance-driven environment.
- Why this job: Make a real impact on company growth while developing your sales skills in a supportive culture.
- Qualifications: 2-4 years of B2B SaaS sales experience and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
About The Role
We're looking for a motivated and results-driven Account Executive to drive net new logo client sales. As part of our high-growth Customer Experience SaaS platform, you'll join a team with a raving fan customer base and strong product-market fit. This is a sales hunter role ideal for someone who is eager to build pipeline, learn complex sales cycles, and close strategic deals. You will own the full sales lifecycle — from outbound prospecting through negotiating and closing net new client contracts — with guidance and mentorship from senior sales leadership.
What You'll Do
- Own the Full Sales Cycle: Outbound Prospecting → Discovery → Demo → Value Prop Building → Negotiating → Closing
- Generate a quality, diversified sales pipeline through strategic outbound efforts and creative prospecting
- Lead structured discovery conversations that uncover customer pain, quantify impact, and align to business outcomes
- Learn and apply the MEDDIC framework to qualify and advance sales opportunities
- Build tailored value propositions tied to measurable ROI and customer outcomes
- Deliver product demonstrations that connect capabilities to real customer challenges
- Engage with multiple stakeholders across buying committees
- Maintain accurate pipeline forecasting and strong deal hygiene in CRM
- Negotiate and close contracts while protecting pricing integrity
- Partner cross-functionally with marketing, product, and customer success to drive deal success
What 'Great' Looks Like
- You are proactive about building pipeline — you don't wait for opportunities to come to you
- You run discovery conversations that customers find genuinely insightful and valuable
- You can clearly communicate the economic impact and ROI of our solution
- You are developing a strong command of Decision Process, Decision Criteria, and Champion identification
- You maintain solid win rates through disciplined qualification
- You are building a track record of closing multi-stakeholder SaaS deals
Required Experience
- 2–4 years of sales experience in B2B SaaS, preferably in Customer Experience, CX, or adjacent categories
- Demonstrated track record of meeting or exceeding quota in a new business or hunter-style role
- Application of the MEDDIC (or MEDDPICC) framework and willingness to grow deep expertise
- Experience selling into SMB or Mid-Market organizations
- Solid outbound prospecting skills (cold calling, email, social selling)
- Ability to run a structured, outcome-focused discovery process
- Strong communication and storytelling capabilities
- Experience managing 1–3 month and 3–6 month B2B sales cycles
Core Competencies
- Pipeline generation and territory development
- Professional communication across organizational levels
- Business case and ROI articulation
- Objection handling and negotiation
- Deal strategy and stakeholder engagement
- CRM discipline and forecast accuracy
Why Join Us
- High-impact role with direct influence on company growth
- Strong product-market fit in a mission-critical category (Customer Experience)
- Performance-driven culture with strong earning potential
- Mentorship and development from elite Customer Experience sales leadership
- A collaborative environment that invests in your growth
Compensation
- Competitive base + uncapped commission
- Accelerators for overperformance
- Equity participation (where applicable)
If you're a driven, coachable seller who is ready to grow your career in CX SaaS, we'd love to hear from you. This is your opportunity to join a high-growth team, develop your craft, and earn exceptional commissions.
Account Executive (SaaS Customer Experience) - UK employer: Resonate CX
Join a dynamic and high-growth team as an Account Executive in the thriving Customer Experience SaaS sector, where your contributions directly impact company success. We foster a performance-driven culture that prioritises mentorship and professional development, ensuring you have the tools and support to excel in your sales career. With competitive compensation, uncapped commission potential, and a collaborative environment, this role offers a unique opportunity to thrive in a mission-critical industry while building meaningful client relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Account Executive (SaaS Customer Experience) - UK
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This way, when you get that interview, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even referrals that might just land you that job.
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience and how it aligns with the role. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them memorable.
✨Tip Number 4
Don’t forget to follow up! After interviews, send a thank-you email expressing your appreciation and reiterating your interest in the role. It shows you're proactive and keeps you top of mind.
We think you need these skills to ace Account Executive (SaaS Customer Experience) - UK
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Executive role. Highlight your relevant sales experience, especially in B2B SaaS, and showcase how you've successfully built pipelines and closed deals in the past.
Showcase Your Sales Skills:Use your application to demonstrate your outbound prospecting skills and your ability to run structured discovery conversations. Mention any specific frameworks like MEDDIC that you’ve applied in your previous roles to qualify leads and close sales.
Be Authentic:Let your personality shine through in your written application. We want to see your passion for sales and customer experience, so don’t be afraid to share your story and what drives you in this field.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quickly. We’re excited to hear from you!
How to prepare for a job interview at Resonate CX
✨Know Your MEDDIC
Familiarise yourself with the MEDDIC framework before the interview. This will not only help you understand how to qualify and advance sales opportunities but also demonstrate your commitment to mastering the sales process. Be ready to discuss how you've applied it in past roles.
✨Showcase Your Pipeline Generation Skills
Prepare specific examples of how you've successfully built a sales pipeline in previous positions. Highlight your outbound prospecting techniques, whether through cold calling, email, or social selling. This will show that you're proactive and results-driven, just what they’re looking for!
✨Master the Art of Discovery Conversations
Practice running structured discovery conversations that uncover customer pain points. Think about how you can quantify the impact of these challenges and align them with business outcomes. Being able to articulate this during the interview will set you apart as a candidate who truly understands the customer experience.
✨Communicate ROI Effectively
Be prepared to discuss how you would build tailored value propositions tied to measurable ROI. Use examples from your past experiences where you successfully communicated the economic impact of a solution. This will showcase your ability to connect product capabilities to real customer challenges.
