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- Tasks: Manage international accounts and coordinate clinical trial projects with a focus on customer relationships.
- Company: Join Resonant Clinical Solutions, a leader in life sciences dedicated to quality and innovation.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a team solving complex challenges in the clinical trials industry.
- Qualifications: 3 years in customer-facing roles; strong communication and analytical skills required.
- Other info: Collaborative environment with a focus on delivering excellent service and generating repeat business.
The predicted salary is between 36000 - 60000 £ per year.
MESM, Part of Resonant Clinical Solutions, is looking for a proactive Customer Relationship Manager to take ownership of a portfolio of international accounts within our clinical trials projects. The Customer Relationship Manager will be responsible for coordinating clinical budget and related pricing strategy services for the purpose of executing a clinical trial or ancillary services agreements. This role will be a hybrid position based out of our Chorley site where you will work in the office 2 days/week. The ideal candidate will have strong commercial skills, outstanding communication, and influential skills along with strong passion for the Clinical Trials industry. The successful Customer Relationship Manager will execute various projects, influence, and provide innovative ideas to our Head of Customer Management and the rest of the team. If you are passionate about the Clinical Trials market, possess a solid business acumen and want to be part of a team that solves the world’s most complex challenges – let’s talk!
The Customer Relationship Manager will be part of a wider Team of 18 Customer Relations Managers that work closely with customers to understand their study needs and contribute to the smooth delivery of equipment and services.
What we’re looking for
- Education: Bachelor`s degree preferred but not essential
- Experience: At least 3 years’ experience in a Customer Facing or Account Management role, preferably business to business (B2B)
- Previous experience managing large scale customer projects and their operational requirements
- Analytical & reporting skills
- Ability to work and collaborate with senior leadership across a variety of functions
- Collaboration tool: MS Office programs in particular Excel & Word
How you will thrive and create an impact
- Work in a heavily SLA driven environment, managing all the data and communication related to the allocated clinical trial project, setting up milestones and overseeing their deliverables across multiple and often international locations.
- Work with internal colleagues co-ordinating customer activities to ensure equipment and services are delivered in a timely manner
- Manage Customer Relationships to guarantee excellent service delivery and generate repeat business
- Coordinates Customer Contracts and Clinical budgets to maximise potential and revenue
- Provide clear and meaningful customer reporting
- Create quotations for existing customers
- Attend Customer and Study calls as required
- Ensures alignment of customer needs and business objectives
- Resolves Customer Complaints/Escalations
- Increases business by offering new services or products
At Resonant, we're more than a leading life sciences company. We're a global team dedicated to the uncompromising pursuit of quality to help our customers deliver on their mission: moving science forward. With touch points and products across clinical trial and diagnostic services - sourcing, supply chain and storage - we collaborate to solve our customers' most complex challenges.
Customer Relationship Manager in Chorley employer: Resonantclinical
Contact Detail:
Resonantclinical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Manager in Chorley
✨Tip Number 1
Network like a pro! Reach out to your connections in the clinical trials industry and let them know you're on the hunt for a Customer Relationship Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Familiarise yourself with their clinical trial processes and be ready to discuss how your experience aligns with their needs. Show them you're not just another candidate, but someone who genuinely cares about their mission.
✨Tip Number 3
Practice your communication skills! As a Customer Relationship Manager, you'll need to influence and engage with clients effectively. Role-play common interview scenarios with a friend to boost your confidence and refine your pitch.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and contributing to the exciting work we do in the clinical trials space.
We think you need these skills to ace Customer Relationship Manager in Chorley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Relationship Manager role. Highlight your commercial skills and any relevant experience in managing customer projects, as this will show us you're a great fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the Clinical Trials industry and how your background aligns with our needs. Be sure to mention specific examples of how you've influenced projects or improved customer relationships.
Showcase Your Analytical Skills: Since the role involves managing data and reporting, make sure to highlight your analytical skills in your application. Mention any tools you’ve used, like Excel, and how you’ve applied these skills in previous roles to drive results.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Resonantclinical
✨Know Your Clinical Trials
Make sure you brush up on the latest trends and challenges in the clinical trials industry. Being able to discuss current events or recent advancements will show your passion and knowledge, which is crucial for a Customer Relationship Manager.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with clients or stakeholders in previous roles. Highlighting your ability to manage relationships and resolve complaints will demonstrate that you can handle the responsibilities of this role.
✨Be Ready with Data
Since the role involves managing data and reporting, come prepared with examples of how you've used analytical skills in past projects. Discuss specific metrics or outcomes you've achieved to illustrate your capability in this area.
✨Understand the Company Culture
Research MESM and its values. Understanding their mission and how they operate will help you align your answers with what they’re looking for. This shows that you're not just interested in the job, but also in being part of their team.
