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- Tasks: Support clinical trial sites by managing customer queries and coordinating medical equipment services.
- Company: Join a global leader in life sciences dedicated to quality and innovation.
- Benefits: Full-time role with opportunities for growth and development in a dynamic environment.
- Why this job: Make a real impact in the healthcare industry while working with cutting-edge medical technology.
- Qualifications: Strong communication skills and experience in customer-focused environments are essential.
- Other info: Fast-paced role with a supportive team and excellent career advancement opportunities.
The predicted salary is between 28800 - 43200 £ per year.
MESM (Medical Equipment Supplies & Management) specialise in the sourcing, supply, service, and end of study support of medical and laboratory equipment for the clinical trial industry. We currently supply specialist medical equipment to all regions of the world and both our customer list and geographical reach is expanding daily. Based at MESM in Chorley UK, the Service Support Co-ordinator role will work in a fast-paced challenging environment. In this position, you will support our customers and clinical trial sites, answering queries related to products and services.
How will you make an impact & Requirement
You will be responsible for the coordination and management of mid-study calibrations and associated tasks across the Mid Study Service pillar. Your responsibilities include:
- Responding to internal and external customer queries in a timely and accurate way.
- You will be the primary product support lead for a diverse range of medical devices and ancillary products.
- You will be responsible for ensuring that any service cases and product-related complaints are fully investigated, documented, and escalated as required to resolve cases in an efficient and effective manner.
- You will participate in technical/support discussions with stakeholders to ensure they are kept updated on the case status.
- Gathering feedback and sharing with our management team to improve our offering.
- Lead our document distribution process and share appropriate service documentation with stakeholders as requested.
- Carrying out other supporting duties in line with the needs of the Mid Study Service Team.
Experience working in a team in a customer-focused, target-driven environment is highly desirable. To be successful in this role you should be an excellent communicator.
At Resonant, we are more than a leading life sciences company. We are a global team dedicated to the uncompromising pursuit of quality to help our customers deliver on their mission: moving science forward. With touch points and products across clinical trial and diagnostic services - sourcing, supply chain and storage - we collaborate to solve our customers' most complex challenges.
Clinical Operations Support Associate in Chorley employer: Resonantclinical
Contact Detail:
Resonantclinical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Operations Support Associate in Chorley
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their products and services, especially in clinical operations. This will help you answer questions confidently and show your genuine interest.
✨Tip Number 3
Practice your communication skills! As a Clinical Operations Support Associate, you'll need to be an excellent communicator. Role-play common interview scenarios with a friend to get comfortable articulating your thoughts.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at MESM. Don’t miss out on this opportunity!
We think you need these skills to ace Clinical Operations Support Associate in Chorley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Clinical Operations Support Associate role. Highlight relevant experience and skills that match the job description, especially your customer service and communication abilities.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this position. Share specific examples of how you've handled customer queries or managed support tasks in the past to show us your problem-solving skills.
Showcase Your Team Spirit: Since teamwork is key in this role, mention any experiences where you collaborated with others to achieve a common goal. We love seeing how you can contribute to our fast-paced environment!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Resonantclinical
✨Know Your Stuff
Make sure you understand the medical devices and services that MESM offers. Brush up on any technical terms or processes related to clinical trials, as this will show your genuine interest and readiness for the role.
✨Customer Focus is Key
Prepare examples from your past experiences where you successfully handled customer queries or complaints. Highlight your communication skills and how you ensured customer satisfaction, as this role heavily relies on effective interaction with clients.
✨Be Ready for Teamwork
Since this position involves working closely with a team, think of instances where you collaborated effectively. Be ready to discuss how you contribute to a positive team environment and support your colleagues in achieving common goals.
✨Show Initiative
Demonstrate your proactive approach by discussing how you've gathered feedback in previous roles and used it to improve processes. This aligns well with the responsibilities of sharing insights with management to enhance service offerings.
