At a Glance
- Tasks: Provide expert technical support for laboratory and refrigeration equipment in clinical trials.
- Company: Join a global life sciences solutions provider dedicated to quality and innovation.
- Benefits: Competitive salary, healthcare coverage, pension scheme, and generous annual leave.
- Other info: Opportunities for professional development and career progression in a dynamic team.
- Why this job: Make a real impact on patient safety and data integrity in a collaborative environment.
- Qualifications: Hands-on experience with medical and laboratory equipment, strong troubleshooting skills required.
The predicted salary is between 40000 - 50000 £ per year.
We are a global life sciences solutions provider, delivering agile clinical trial and diagnostic services that help our customers navigate the complexities of life-changing innovation. With over 40 years of experience in custom kitting and clinical trial support, our Clinical Services team combines deep technical and regulatory expertise with a strong track record of delivering high-quality products and tailored solutions that our customers trust.
Based in Chorley, our Equipment & Ancillaries team provides a truly global service, sourcing and supplying medical and laboratory equipment to meet the unique needs of each study. From single-site trials to complex, multi-country programmes, we ensure our customers have the right equipment, in the right place, at the right time, enabling them to focus on delivering successful clinical outcomes, wherever their trials take place.
Role Mission
As a Refrigeration & Laboratory Equipment - SME - Technical Service Engineer, you will provide advanced technical expertise and leadership across laboratory and refrigeration equipment within the In-House Engineering (IHE) function. You will be responsible for ensuring the reliability, performance, and compliance of critical clinical trial equipment throughout its full lifecycle. You will act as a trusted technical authority, supporting global clinical operations by delivering high-quality service, driving continuous improvement, and ensuring adherence to regulatory standards—ultimately contributing to patient safety and data integrity.
Key Responsibilities
- Act as the Subject Matter Expert (SME) for medical, laboratory, and refrigeration equipment, including cold-chain systems and temperature-controlled devices.
- Deliver expert-level technical support, troubleshooting, and repair across a wide range of equipment (e.g. freezers, incubators, centrifuges, balances, monitoring systems).
- Perform and oversee installation, commissioning, calibration, preventative maintenance, and corrective servicing.
- Lead ISO 17025-aligned calibration activities, including IQ/OQ/PQ documentation and compliance.
- Support and coordinate daily workshop operations, including planning, prioritisation, and workflow optimisation.
- Lead team huddles and contribute to delivery against OTIF and operational KPIs.
- Maintain accurate and compliant service records, calibration certificates, and ERP system data.
- Act as a key technical contact during audits, inspections, and regulatory reviews.
- Conduct root cause analysis and implement sustainable corrective actions for recurring technical issues.
- Coordinate and oversee external vendors and subcontractors, ensuring service quality and compliance.
- Respond to technical escalations, customer enquiries, equipment recalls, and product alerts.
- Provide input into product lifecycle management, including evaluation, upgrades, and equipment selection.
- Act as the Health & Safety and COSHH lead within IHE, ensuring safe systems of work and compliance.
- Mentor and develop engineers, sharing knowledge and building technical capability across the team.
- Drive continuous improvement initiatives across processes, performance, and service delivery.
What We’re Looking For
We’re looking for a highly experienced and hands-on technical expert with deep knowledge of laboratory devices and cold-chain equipment. You are confident operating in regulated environments, take ownership of complex challenges, and naturally lead and support others as a trusted SME. This role suits someone who combines strong technical depth with a proactive mindset, a passion for quality and compliance, and a drive to continuously improve service performance.
Essential skills and experience:
- Proven hands-on experience in installation, fault finding, maintenance, calibration, and repair of medical, laboratory, or refrigeration equipment.
- Strong technical expertise in laboratory, medical, and cold-chain systems, including a solid understanding of refrigeration principles and HVAC/building-related systems.
- Demonstrable experience with HVAC systems, including operation, maintenance, and troubleshooting within technical or regulated environments.
- Proven experience performing calibration activities aligned to ISO 17025, including IQ, OQ, and PQ validation processes.
- Advanced diagnostic and troubleshooting capability, with the ability to resolve complex technical issues across multiple equipment types.
- Experience working within regulated environments (e.g. GxP, GCP, GMP, ISO standards), with a strong understanding of compliance requirements.
- High level of accuracy in documentation and record-keeping, ensuring all activities are fully traceable and audit-ready.
- Proficiency in using calibration tools, diagnostic equipment, and interpreting technical documentation.
- Strong electrical and/or electronic engineering knowledge, including the ability to read schematics and technical manuals.
- Experience coordinating vendors, subcontractors, and external service providers, ensuring quality and compliance.
- Proven ability to lead or support technical projects and contribute to continuous improvement initiatives.
- Strong organisational and prioritisation skills, with the ability to manage multiple activities independently.
- Excellent communication and stakeholder management skills.
- Demonstrated ability to mentor and support other engineers, acting as a technical SME.
- Strong awareness of Health, Safety & Environment (HSE) and COSHH requirements.
- Experience using ERP systems and maintaining accurate engineering/service records.
- Physically capable of working in a workshop environment, including lifting and moving equipment up to 25 kg.
- Commitment to continuous professional development and maintaining up-to-date technical knowledge.
Desirable (but not essential):
- Formal qualifications or additional certification in advanced metrology or calibration disciplines beyond core ISO 17025 requirements.
- Experience within clinical trials, pharmaceutical, biotech, or other life sciences environments.
- Familiarity with audit processes and regulatory inspections, including supporting interactions with external auditors.
- Experience working with calibration software, digital asset management systems, or paperless documentation tools.
- Previous experience in a lead or senior engineering capacity, including supporting team coordination or workshop oversight.
- Exposure to continuous improvement methodologies (e.g. Lean, Kaizen) and contributing to process optimisation initiatives.
- Broad experience across a wide range of laboratory and cold-chain technologies.
- Experience working in multi-site or global operational environments.
- Strong commercial awareness, including supporting cost optimisation, equipment lifecycle planning, or service efficiency improvements.
What We Offer
At Resonant, we’re more than a leading life sciences company, we’re a global team united by a shared purpose: the uncompromising pursuit of quality to help our customers move science forward. When you join us, you become part of a growing global community of more than 850 dedicated professionals. In return for your skills, knowledge, and experience, we are committed to helping you thrive, offering access to high-quality learning, development, and career progression opportunities so you can reach your full potential.
This role is based on-site, with a requirement to work from the office for 5 days per week. Our competitive reward package includes, following qualifying periods:
- Healthcare coverage
- Pension scheme
- Flexible working options
- Associate engagement activities and wellbeing initiatives
- Generous annual leave, plus an extra day off to celebrate your birthday.
Join Us
Whether you bring a background in life sciences or proven operational expertise, this is your opportunity to be part of a collaborative, high-performing team making a real difference. If you’re ready to take the next step in your career and help clients move their life science programmes forward with clarity and purpose—we’d love to hear from you.
Apply now and join Resonant.
Refrigeration & Laboratory Equipment - SME - Technical Service Engineer in Chorley employer: Resonant
As a leading employer in the finance sector, we offer a dynamic work environment that fosters collaboration and innovation. Our commitment to employee growth is evident through comprehensive training programs and leadership development opportunities, ensuring that our team members thrive in their careers. With a strong focus on work-life balance and a supportive culture, we empower our employees to make a meaningful impact while enjoying the flexibility of remote work.
StudySmarter Expert Advice🤫
We think this is how you could land Refrigeration & Laboratory Equipment - SME - Technical Service Engineer in Chorley
✨Get Involved in Local Research Communities
Tap into local biotechnology meetups and research forums. These are great places to mingle with industry professionals, share your passion, and even discover unadvertised job openings. It's all about getting your face known in the field!
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If you're a recent grad, don’t underestimate the power of your university’s alumni network! Reach out to alumni working in biotechnology to gather tips about job openings at companies like Resonant. You'd be surprised how willing people are to help out a fellow grad!
✨Show Off Your Projects
Curate a portfolio showcasing any research projects or internships you've completed in biotechnology. This tangible evidence of your skills can really impress employers when you chat with them at networking events or interviews. It's about making that killer first impression!
✨Stay Up-to-Date with Industry Trends
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We think you need these skills to ace Refrigeration & Laboratory Equipment - SME - Technical Service Engineer in Chorley
Some tips for your application 🫡
Show Off Your Lab Skills:In the biotechnology field, it's super important to highlight your lab experience in your CV. Be sure to mention specific techniques or instruments you've mastered (think PCR, gel electrophoresis, etc.) and any relevant projects you've worked on. This will show Resonant that you have the hands-on skills they need.
Tailor Your Technical Skills:Make sure to emphasise your technical skills, especially those relevant to the biotechnology sector. Include any software tools or programming languages you've used, like R or Python for data analysis, which could be key for this role at Resonant.
Craft a Compelling Cover Letter:Since this is a full-time role, your cover letter should reflect not only your passion for biotechnology but also your long-term career ambitions. Share why you're excited about the work that Resonant does and how you envision contributing to their goals. This shows that you’re not just looking for any job, but you're genuinely invested in this opportunity.
Include Your Papers and Projects:If you've published any papers or contributed to significant projects, mention them! These documents can boost your application and provide tangible evidence of your expertise in the biotechnology field. Don’t forget to link to any relevant publications or project summaries—this can set you apart from other candidates.
How to prepare for a job interview at Resonant
✨Brush Up on Lab Techniques
Since you're eyeing a full-time gig in biotechnology, make sure you're well-versed in the lab techniques relevant to the role. Be ready to talk about PCR, CRISPR, or any specific methods mentioned in the job description at Resonant. You might even be asked to demonstrate your understanding of these processes.
✨Know Your Bioinformatics Tools
Get comfortable with bioinformatics tools that are commonly used in the industry, like BLAST or Bioconductor. These are key in biotechnology, and having hands-on experience or at least familiarity can set you apart. Prepare to discuss any relevant projects you've worked on, especially if they involved data analysis or genomic research.
✨Show Your Teamwork Skills
Biotech often involves collaboration across multiple disciplines. Be ready to share stories that highlight your teamwork and communication skills, especially in research projects. Think about working with different teams at university or any internships – this is where you can show how well you fit into Resonant's culture.
✨Research Recent Biotech Innovations
Stay updated on the latest trends and breakthroughs in biotechnology. Knowing what's happening in the field can help you engage in more meaningful discussions during your interview. Bring up recent articles or advancements that excite you, especially those related to the work being done at Resonant. This shows your passion for the industry!
