At a Glance
- Tasks: Provide expert technical support for IV infusion systems and medical devices in clinical trials.
- Company: Join a global life sciences solutions provider dedicated to quality and innovation.
- Benefits: Competitive salary, healthcare coverage, flexible working options, and generous annual leave.
- Other info: Collaborative environment with excellent career progression opportunities.
- Why this job: Make a real impact on patient safety and clinical trial success while developing your skills.
- Qualifications: Hands-on experience with IV infusion systems and strong troubleshooting skills required.
The predicted salary is between 40000 - 50000 £ per year.
We are a global life sciences solutions provider, delivering agile clinical trial and diagnostic services that help our customers navigate the complexities of life‑changing innovation. With over 40 years of experience in custom kitting and clinical trial support, our Clinical Services team combines deep technical and regulatory expertise with a strong track record of delivering high‑quality products and tailored solutions that our customers trust. Based in Chorley, our Equipment & Ancillaries team provides a truly global service, sourcing and supplying medical and laboratory equipment to meet the unique needs of each study.
As a Temporary - IV Infusion Therapy Subject Matter Expert (SME) and Medical Device Technical Service Engineer, you will provide advanced technical expertise across the full lifecycle of clinical trial equipment. You will ensure the reliability, performance, and compliance of IV infusion systems and medical devices through high-quality calibration, maintenance, and repair activities. Your role is critical in supporting patient safety, data integrity, and the successful delivery of global clinical trials.
Key Responsibilities
- Act as SME for IV infusion systems (volumetric and syringe pumps) and a range of medical devices (e.g. ECG, spirometry, blood pressure monitors)
- Perform installation, commissioning, calibration, preventative maintenance, troubleshooting, and repair
- Conduct advanced fault diagnosis and implement effective, sustainable solutions
- Perform flow rate verification, occlusion testing, alarm validation, and electrical safety testing in line with IEC 60601 and ISO standards
- Provide expert technical guidance to internal teams and external stakeholders
Calibration, Compliance & Quality
- Deliver calibration activities in line with ISO 9001, ISO 13485, and ISO 17025 principles
- Maintain accurate service records, calibration certificates, and audit-ready documentation
- Ensure all equipment meets GCP, regulatory, and manufacturer requirements
- Support audits, inspections, and regulatory assessments as a technical SME
Operational & Workflow Management
- Support OTIF delivery and maintain workflow efficiency across the IHE workshop
- Manage tools, spare parts, calibration equipment, and inventory
- Assist with scheduling and prioritisation of engineering tasks
- Maintain accuracy and integrity of ERP systems, including service history and documentation
Collaboration & Continuous Improvement
- Work cross-functionally with QA, Logistics, Warehouse, and Customer Service teams
- Provide technical input into equipment upgrades, procurement, and lifecycle management
- Liaise with OEMs for advanced troubleshooting and product support
- Contribute to process improvements, documentation enhancements, and service optimisation
Customer & Stakeholder Engagement
- Build and maintain strong relationships with internal and external customers
- Respond to complex technical queries in a timely and professional manner
- Communicate technical issues, updates, and resolutions clearly across stakeholders
What We’re Looking For
We’re looking for a highly skilled and hands-on technical expert with strong experience in IV infusion systems and medical devices. You are detail-oriented, proactive, and confident working in regulated environments, with the ability to troubleshoot complex issues and deliver high-quality, compliant solutions. This role is ideal for someone who thrives as a technical specialist, enjoys mentoring others, and is passionate about maintaining the highest standards of quality and service in support of clinical trial success.
Essential Skills and Experience
- Proven hands-on experience in service, maintenance, calibration, and repair of IV infusion pumps (including volumetric and syringe systems)
- Demonstrated ability to perform flow rate verification, occlusion pressure testing, alarm validation, and electrical safety testing in line with IEC 60601 and ISO standards
- Strong experience working with medical devices and biomedical equipment in regulated environments
- Proven experience working within quality and regulatory frameworks (GCP, GMP, ISO 9001, ISO 13485, ISO 17025 principles)
- High level of accuracy in documentation and record-keeping, ensuring audit readiness and compliance
- Proficiency in using calibration tools, test equipment, and diagnostic systems
- Strong fault-finding and troubleshooting capability, including component-level repairs where applicable
- Experience with OEM certifications for infusion pumps or equivalent technical training
- Solid understanding of clinical risk, patient safety, and device compliance requirements
- Strong organisational skills with the ability to manage workload, prioritise tasks, and meet operational deadlines
- Excellent communication and stakeholder engagement skills
- Ability to work independently, using initiative across low to high-risk equipment
- Strong awareness of Health, Safety & Environment (HSE) requirements
- Experience with ERP systems and digital documentation tools
- Physically capable of workshop-based work, including lifting and moving equipment up to 25 kg
Desirable (but not essential)
- Experience within clinical trials, life sciences, or GCP-regulated environments
- Advanced diagnostic and troubleshooting expertise across a broader range of medical devices
- Familiarity with calibration software and digital asset management systems
- Strong ability to interpret technical documentation, schematics, and manufacturer manuals
- Experience mentoring or supporting the development of other engineers
- Experience contributing to continuous improvement or process optimisation initiatives
- Broad exposure to additional medical equipment (e.g. ECG, POC devices, monitoring systems)
- Experience working in a workshop or technical service environment
- Proficiency in Microsoft Office and technical systems
What We Offer
At Resonant, we’re more than a leading life sciences company, we’re a global team united by a shared purpose: the uncompromising pursuit of quality to help our customers move science forward. When you join us, you become part of a growing global community of more than 850 dedicated professionals. In return for your skills, knowledge, and experience, we are committed to helping you thrive, offering access to high-quality learning, development, and career progression opportunities so you can reach your full potential. This role is based on-site, with a requirement to work from the office for 5 days per week. Our competitive reward package includes, following qualifying periods: Healthcare coverage, Pension scheme, Flexible working options, Associate engagement activities and wellbeing initiatives, Generous annual leave, plus an extra day off to celebrate your birthday.
Join Us
Whether you bring a background in life sciences or proven operational expertise, this is your opportunity to be part of a collaborative, high-performing team making a real difference. If you’re ready to take the next step in your career and help clients move their life science programmes forward with clarity and purpose — we’d love to hear from you. Apply now and join Resonant.
IV Infusion Therapy - SME - & Medical Device Technical Service Engineer in Chorley employer: Resonant
As a leading employer in the finance sector, we offer a dynamic work environment that fosters collaboration and innovation. Our commitment to employee growth is evident through comprehensive training programs and leadership development opportunities, ensuring that our team members thrive in their careers. With a strong focus on work-life balance and a supportive culture, we empower our employees to make a meaningful impact while enjoying the flexibility of remote work.
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We think this is how you could land IV Infusion Therapy - SME - & Medical Device Technical Service Engineer in Chorley
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We think you need these skills to ace IV Infusion Therapy - SME - & Medical Device Technical Service Engineer in Chorley
Some tips for your application 🫡
Showcase Your Relevant Experience:When applying for the IV Infusion Therapy - SME - & Medical Device Technical Service Engineer at Resonant, focus on highlighting your clinical experience and any specific training you've undergone. Include any relevant placements or internships you’ve completed, as well as any certifications that bolster your qualifications in human medicine.
Highlight Your Soft Skills:In the field of human medicine, soft skills are just as crucial as technical knowledge. Mention your communication skills, empathy, and teamwork experiences in your CV and cover letter. This shows that you can work well in a clinical setting and with patients, which is super important in this industry!
Tailor Your Cover Letter Thoughtfully:Be sure to personalise your cover letter for the IV Infusion Therapy - SME - & Medical Device Technical Service Engineer at Resonant. Mention why you’re passionate about human medicine and how you align with the company’s mission. This is your chance to convey your enthusiasm and make a case for why you'll be a valuable addition to the team!
Include Continuing Education:Make sure to mention any ongoing education or courses you’re taking to keep your skills sharp. In human medicine, staying updated with the latest practices is key. It shows you’re dedicated to your field, which employers like Resonant will definitely appreciate!
How to prepare for a job interview at Resonant
✨Brush Up on Clinical Knowledge
Since you're aiming for a role in human medicine, make sure you’re sharp on the latest clinical guidelines and practices relevant to the position. Be prepared to discuss case studies or scenarios you might encounter in the role. This will show that you're not just knowledgeable but also ready to apply that knowledge in real-life situations.
✨Demonstrate Soft Skills
In human medicine, technical skills are crucial, but don’t forget to showcase your soft skills like communication, empathy, and teamwork. In your answers, share specific examples of how you've worked effectively with patients or colleagues in the past, as these traits are highly valued in clinical settings.
✨Know Your CV Backwards
As you’re applying for a full-time position, your CV should tell a story. Be ready to discuss every part of it, especially your clinical experiences, the impact you had, and what you learned. Employers want to see how your journey has prepared you for this role, so think of it like you're taking them through your professional narrative.
✨Prepare for Ethical Scenarios
Ethics are a big deal in human medicine, so expect questions that assess your decision-making in tricky situations. Think about how you'd handle ethical dilemmas or patient confidentiality concerns. Prepare a few examples that illustrate your thought process and how you prioritise patient welfare in your decision-making.
