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For Companies At a Glance
- Tasks: Contact customers about overdue accounts and resolve billing issues.
- Company: Join a dynamic team focused on customer satisfaction and efficient processes.
- Benefits: Remote work flexibility, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by improving customer experiences and managing collections effectively.
- Qualifications: Bachelor’s degree and 5+ years of collections experience required.
- Other info: Fast-paced environment with opportunities for continuous learning and adaptability.
The predicted salary is between 36000 - 60000 £ per year.
This role will contact customers about overdue accounts, participate in the credit limit assessment process, monitor accounts receivable and work with customers on payment plans. The Collections Specialist will collaborate with cross-functional teams and external service providers to create efficient processes and a positive customer experience. Expertise in collections, strong communication skills, and the ability to influence change across all levels are essential for success.
How Will You Make An Impact & Requirement
- Collections Management: Contact customers with overdue accounts to resolve questions and obtain payment. Resolve customer issues and complaints regarding billing process.
- Credit Management: Review and set customer credit limits. Work with operations teams to resolve shipping and operational issues affecting customers.
- Cash Management: Assist in cash management and reporting activities, including cash flow forecasting and daily cash reporting.
Qualifications
- Bachelor’s degree or equivalent experience in accounting or related field.
- Excellent communication skills to have constructive conversations with customers and internal stakeholders at all levels.
- 5+ years of experience in collections.
- Proficiency in Microsoft Office Suite.
Core Competencies
- Strong verbal and written communication skills.
- Attention to detail.
- Customer service orientation.
- Continuous learning and adaptability.
- Strong organizational and time management skills.
Work Environment & Additional Information
This position is remote but may require periodic visits to company sites (10–20%). The role operates in a fast-paced environment where priorities can shift quickly, requiring flexibility and resilience.
Temporary Collections Specialist employer: Resonant Clinical Solutions
Contact Detail:
Resonant Clinical Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Collections Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Collections Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your communication skills and be ready to discuss how you've handled customer issues in the past. Show us that you can influence change and create positive experiences, just like we do at StudySmarter.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation. It’s a great way to keep your name fresh in their minds and show that you’re genuinely interested in the role.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. Plus, it gives you a better chance of standing out in the crowd!
We think you need these skills to ace Temporary Collections Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in collections and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Temporary Collections Specialist role. Share specific examples of how you've resolved customer issues or improved processes.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Resonant Clinical Solutions
✨Know Your Collections Stuff
Make sure you brush up on your collections knowledge before the interview. Understand the key processes involved in managing overdue accounts and be ready to discuss your past experiences in resolving customer issues. This will show that you’re not just familiar with the role, but that you can hit the ground running.
✨Show Off Your Communication Skills
Since strong communication is essential for this role, prepare examples of how you've successfully navigated difficult conversations in the past. Think about times when you’ve influenced change or resolved conflicts, and be ready to share those stories. It’s all about demonstrating your ability to connect with customers and stakeholders alike.
✨Be Ready for a Fast-Paced Environment
This position operates in a fast-paced setting, so be prepared to discuss how you handle shifting priorities. Share specific examples of how you’ve adapted to changes in your previous roles, and highlight your organisational skills. This will reassure them that you can thrive under pressure.
✨Familiarise Yourself with Microsoft Office
Proficiency in Microsoft Office Suite is a must, so make sure you’re comfortable with Excel, Word, and any other relevant tools. If you have experience with cash management reporting or forecasting, be ready to talk about it. Showing that you can leverage these tools effectively will set you apart from other candidates.
