Onsite Sr. Coordinator, Technical Services in Chorley

We are a global life sciences solutions provider, delivering agile clinical trial and diagnostic services that help our customers navigate the complexities of life‑changing innovation. With over 40 years of experience in custom kitting and clinical trial support, our Clinical Services team combines deep technical and regulatory expertise with a strong track record of delivering high‑quality products and tailored solutions that our customers trust. Based in Chorley, our Equipment & Ancillaries team provides a truly global service, sourcing and supplying medical and laboratory equipment to meet the unique needs of each study.

As an IV Infusion Therapy Subject Matter Expert and Medical Device Technical Service Engineer, you will provide advanced technical leadership across the In-House Engineering (IHE) function. You will ensure the performance, reliability, and compliance of clinical trial equipment throughout its lifecycle—from evaluation and validation through to calibration, maintenance, and repair. Working within a highly regulated (GxP) environment, you will play a key role in supporting patient safety and data integrity by delivering high‑quality engineering services and driving best practice across IV infusion systems and medical devices.

Key Responsibilities:

• Provide expert technical support for IV infusion therapy systems (e.g. volumetric and syringe pumps) and a wide range of medical devices (e.g. ECG, spirometry, blood pressure, thermometry).
• Perform installation, commissioning, calibration, preventative maintenance, troubleshooting, and repair of laboratory, refrigeration, and medical equipment.
• Diagnose faults efficiently and implement corrective actions to minimise equipment downtime and maintain service levels.
• Ensure all calibration, servicing, and repair activities are completed in accordance with SOPs, GxP standards, and applicable regulations (e.g. ISO 9001, ISO 17025).
• Maintain accurate service records, calibration certificates, and documentation to ensure full audit readiness and compliance.
• Act as a technical SME, supporting product lifecycle activities including evaluation, validation, upgrades, and equipment selection.
• Collaborate closely with Quality, Logistics, Warehouse, and Customer Service teams to ensure seamless service delivery and customer satisfaction.
• Support OTIF (On Time In Full) performance and assist with workflow planning, scheduling, and prioritisation of engineering activities.
• Manage tools, spare parts, and calibration standards to ensure operational readiness.
• Respond to technical queries, equipment alerts, and recalls in collaboration with QA and leadership teams.
• Lead or support continuous improvement initiatives to enhance processes, documentation, and service delivery.
• Provide training, guidance, and technical coaching to other engineers and stakeholders as needed.

Essential Skills and Experience:

• Strong working knowledge of refrigeration systems, including a solid understanding of low temperature technologies (e.g. ‑80°C freezers and cascade systems).
• Demonstrable hands‑on experience in the installation, fault finding, maintenance, calibration, and repair of laboratory, refrigeration, and/or medical equipment.
• Advanced technical troubleshooting capability, with proven experience in diagnosing and resolving complex issues across laboratory, cold‑chain, and medical device equipment.
• Sound understanding of regulatory and quality frameworks relevant to clinical or laboratory environments (e.g. GCP, GMP, ISO 9001).
• High level of accuracy in documentation and record‑keeping, ensuring all service, calibration, and repair activities are fully traceable, audit‑ready, and compliant.
• Proficiency in the use of calibration tools and diagnostic equipment.
• Strong electrical and/or electronic engineering knowledge, including the ability to read and interpret technical schematics, wiring diagrams, and manufacturer manuals.
• Well‑developed analytical and problem‑solving skills.
• Ability to work independently and manage priorities.
• Effective communication skills, both written and verbal.
• Evidence of continuous professional development.
• Strong awareness and application of Health, Safety & Environment (HSE) standards.
• Physical capability to perform hands‑on engineering tasks.

Desirable (but Not Essential):

• Experience within clinical research, life sciences, or other GxP‑regulated environments.
• Calibration and validation qualifications (e.g. IQ, OQ, PQ).
• Refrigeration or HVAC certifications (e.g. F‑Gas or equivalent).
• Experience with ISO 17025 and advanced calibration standards.
• Familiarity with ERP systems, calibration software, and digital documentation tools.
• Experience mentoring or supporting the development of other engineers.
• Knowledge of a broad range of laboratory, medical, and cold‑chain equipment.
• Experience working in an engineering workshop or multi‑disciplinary technical environment.

What We Offer:

At Resonant, we’re more than a leading life sciences company, we’re a global team united by a shared purpose: the uncompromising pursuit of quality to help our customers move science forward. When you join us, you become part of a growing global community of more than 850 dedicated professionals. In return for your skills, knowledge, and experience, we are committed to helping you thrive, offering access to high‑quality learning, development, and career progression opportunities so you can reach your full potential. This role is based on‑site, with a requirement to work from the office for 5 days per week. Please be aware that you should be ideally within commutable distance from the office.

Our Competitive Reward Package Includes, Following Qualifying Periods:

• Healthcare coverage.
• Pension scheme.
• Flexible working options.
• Associate engagement activities and wellbeing initiatives.
• Generous annual leave, plus an extra day off to celebrate your birthday.