Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support clinical trial sites by managing queries and coordinating medical equipment services.
- Company: Join MESM, a leader in medical equipment supply for clinical trials.
- Benefits: Full-time role with opportunities for growth in a dynamic healthcare environment.
- Why this job: Make a real impact in healthcare while developing your skills in a fast-paced setting.
- Qualifications: Strong communication skills and experience in customer-focused environments are essential.
- Other info: Be part of a supportive team dedicated to improving clinical trial outcomes.
The predicted salary is between 30000 - 42000 £ per year.
MESM (Medical Equipment Supplies & Management) specialise in the sourcing, supply, service, and end of study support of medical and laboratory equipment for the clinical trial industry. We currently supply specialist medical equipment to all regions of the world and both our customer list and geographical reach is expanding daily.
Based at MESM in Chorley UK, the Service Support Co‑ordinator role will work in a fast-paced challenging environment. In this position, you will support our customers and clinical trial sites answering queries related to products and services.
How Will You Make An Impact & Requirement
- You will be responsible for the coordination and management of mid-study calibrations and associated tasks across the Mid Study Service pillar.
- Responding to internal and external customer queries in a timely and accurate way.
- You will be the primary product support lead for a diverse range of medical devices and ancillary products.
- You will be responsible for ensuring that any service cases and product-related complaints are fully investigated, documented, and escalated as required to resolve cases in an efficient and effective manner.
- You will participate in technical/support discussions with stakeholders to ensure they are kept updated on the case status.
- Gathering feedback and sharing with our management team to improve our offering.
- Lead our document distribution process and share appropriate service documentation with stakeholders as requested.
- Carrying out other supporting duties in line with the needs of the Mid Study Service Team.
Experience working in a team in a customer-focused, target-driven environment is highly desirable. To be successful in this role you should be an excellent communicator.
Clinical Operations Support Associate in Chorley employer: Resonant Clinical Solutions
Contact Detail:
Resonant Clinical Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Operations Support Associate in Chorley
✨Tip Number 1
Network like a pro! Reach out to people in the clinical trial industry on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching MESM and understanding their products and services. We want you to show genuine interest and knowledge about the company during your chat with them. It’ll definitely set you apart from the crowd!
✨Tip Number 3
Practice your communication skills! Since this role requires excellent communication, we suggest doing mock interviews with friends or family. Get comfortable explaining complex topics simply, as you’ll need to do this with customers and stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Clinical Operations Support Associate in Chorley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Clinical Operations Support Associate role. Highlight any relevant experience in customer service or clinical environments, and don’t forget to mention your communication skills – they’re key for this position!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting clinical trials and how your skills align with our mission at MESM. Keep it concise but impactful!
Showcase Your Team Spirit: We love team players! In your application, share examples of how you’ve worked effectively in a team before, especially in fast-paced or target-driven environments. It’ll show us you’re ready for the challenges ahead.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at Resonant Clinical Solutions
✨Know Your Stuff
Familiarise yourself with the medical equipment and services that MESM provides. Understand the clinical trial industry and be ready to discuss how your skills can support their operations. This shows you’re genuinely interested and prepared.
✨Showcase Your Communication Skills
As an excellent communicator, you’ll need to demonstrate this in the interview. Practice articulating your thoughts clearly and concisely. Use examples from past experiences where you effectively handled customer queries or resolved issues.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of specific instances where you’ve had to investigate and resolve complaints or technical issues. Highlight your approach to ensuring efficient and effective resolutions.
✨Team Player Attitude
Since the role involves working in a team, be prepared to discuss your experience in collaborative environments. Share examples of how you’ve contributed to team goals and supported colleagues, especially in a fast-paced setting.
