Associate IT Support Engineer in Leeds

The Role: To be the first touch point for any daily technical support queries, manage and take lead in our SaaS applications and user account management. You will be providing front line support as well as user account management and hardware and software provisioning. Working collaboratively alongside Onepoint and ServiceDesk when tickets are triaged and escalated to Resolver/IT, ensuring smooth handover and clear communication. This is a 6 months FTC position and a hybrid role with an expectation of being in the Leeds office 3 days a week.

Description of the role:

• Serve as the first point of contact for employees seeking technical assistance via Slack, tickets or in person.
• Set up, configure, and deploy laptops, mobile devices, and peripheral equipment to a consistent standard.
• Maintain accurate asset records across multiple platforms.
• Diagnose and resolve hardware, software, and basic network issues (e.g., connectivity, printing, software crashes, VPN) efficiently and methodically.
• Manage the end-to-end user onboarding and offboarding process, including provisioning and deprovisioning accounts across Google Workspace, Microsoft Intune and all of our SaaS applications.
• Assist with any office related tasks from troubleshooting issues to installing upgrades/help with meeting room equipment.
• Assist engineers with routine maintenance, patching, and monitoring of servers, networks, and cloud infrastructure.
• Work alongside the Operations team in supporting and maintaining our suite of Open-Source Intelligence (OSINT) tools and technologies.

Essential Qualifications and Experience:

• Strong working knowledge of Windows, macOS, and mobile operating systems (iOS/Android).
• Confident setting up and troubleshooting devices in a corporate environment.
• A foundational understanding of cybersecurity principles, including phishing awareness, secure access practices, and the importance of data hygiene.
• A genuine passion for technology and a drive to keep learning.
• Familiarity with or interest in OSINT methodologies.
• Ability to diagnose and solve technical user problems within a fast paced high demand environment.
• Enthusiasm for investigating, diagnosing, and resolving unconventional or complex technical challenges.
• Intellectually curious — always seeking to learn.
• Generates and/or implements new ideas.
• Collaborative and effective team player.
• Exhibits self-belief and confidence.
• Stays current with technology and cyber security trends.
• Adaptable and comfortable in a fast-moving environment.

Benefits:

• Market competitive pay rates based on your skills and experience.
• Discretionary bonus scheme/commission scheme with payment based on revenue generated as a result of generated sales leads.
• 33 days holiday including Bank Holidays.
• Critical Illness insurance.
• Life Insurance Cover.
• Healthcare Cash Plan/Healthcare, dental and vision plan.
• An attractive pension/401k retirement plan scheme.
• Cycle to Work Scheme.
• Employee perks schemes offering discounts, rewards, giveaways and more.
• Mental health wellbeing portal and access to an in-house clinical psychologist.
• Flexible working opportunities.

Statement: 'This work meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974, any applicants who are offered work for this organisation will be subject to an enhanced check from the Disclosure and Barring Service (DBS). This will include details of cautions, reprimands or final warnings as well as convictions. A criminal record will not automatically bar a person from successfully taking up this post. Resolver, a Kroll business is committed to creating an inclusive work environment. We are proud to be an equal opportunity employer and will consider all qualified applicants regardless of gender, gender identity, race, religion, color, nationality, ethnic origin, sexual orientation, marital status, veteran status, age or disability.'