At a Glance
- Tasks: As a Solution Consultant, you'll solve customer problems using tech and lead software implementations.
- Company: Resolver is a fast-growing SaaS company transforming risk management into risk intelligence.
- Benefits: Enjoy flexible work options, health benefits, wellness reimbursements, and open vacation policy.
- Other info: Work from home or the London office, just a minute from London Bridge Station!
- Why this job: Join a supportive team, grow professionally, and make a real impact in a collaborative culture.
- Qualifications: 2-4 years of experience in software delivery; strong communication skills and a customer-first mindset.
The predicted salary is between 28800 - 48000 € per year.
Resolver operates as a hybrid workforce with the option to work at home, in the office, or a mix of both. As a Solution Consultant, you will delight customers by solving business problems with technology. You are a customer advocate who helps guide Resolver’s SaaS implementations by separating wants from needs, providing recommendations, configuring off‑the‑shelf software, and administering training on best practices.
About Resolver
Resolver is a high‑growth SaaS company whose intuitive, no‑code platform gives our customers a clear picture of their risks so they can make quick and effective decisions. Your work will help transform risk management into risk intelligence so organizations can protect people and assets and deliver on their purpose.
Your Day to Day – Let’s Break It Down
Project Delivery (100%) – Measures of success: customer feedback (NPS, references), peer feedback, utilization, and project margin.
Consultation & Requirements Gathering
- Educate customers on requirements for successful implementations.
- Gather and document customer functional and technical requirements.
- Create design recommendations and secure agreement on designs that satisfy customer requirements and reflect industry best practices.
Project Management
- Establish a shared vision and confirm a common understanding of scope, delivery approach, task ownership, and deliverables.
- Control and communicate scope, schedule, budget, and risk to customers and management.
- Lead regular project discussions to review work plans, risks, actions, issues, and decisions that drive projects to completion and minimize time to value.
Configuration
- Configure the no‑code software based on the solution design.
- Perform quality assurance to minimize rework (no coding required).
Customer Training
- Deliver administrator, train‑the‑trainer, and end‑user training sessions.
- Author training materials as required (documents, decks, videos, etc.).
People Who Excel
- 6–8+ years of experience leading and delivering enterprise off‑the‑shelf software or incident management solutions.
- Experience with Visio, MS Project, MS Office, and a CRM such as Salesforce.
- Experience within Risk Management, Internal Audit, Regulatory Compliance Management or Corporate Security is a bonus but not required.
- A passion for making customers happy, regardless of obstacles.
- A go‑getter with excellent ability to manage ongoing projects simultaneously.
- Exceptional communication skills and enthusiasm for speaking with customers.
- A self‑starter who can take charge of tasks with minimal direction.
- Accountable for work, investing time in research, learning, and practice to become an expert in their field.
Accommodations
Resolver is committed to providing accommodations for all persons with disabilities. If at any point in the recruitment process you require accommodation, please notify the applicable recruiter or contact us directly at (email protected).
Equal Employment Opportunity Statement
Resolver, a Kroll business, is committed to creating an inclusive work environment. We are proud to be an equal opportunity employer and will consider all qualified applications regardless of gender, gender identity, race, religion, color, nationality, ethnic origin, sexual orientation, marital status, veteran status, age or disability.
Legal Statement
This work meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974. Any applicants who are offered work for this organisation will be subject to an enhanced check from the Disclosure and Barring Service (DBS). This will include details of cautions, reprimands or final warnings as well as convictions. A criminal record will not automatically bar a person from successfully taking up this post.
Interested? If you want to work in a highly collaborative environment and are committed to making a difference, apply now.
#J-18808-LjbffrSolution Consultant in London employer: Resolver, a Kroll Business
Resolver is an exceptional employer that fosters a dynamic and inclusive work culture, offering the flexibility of a hybrid work environment in the heart of London. With a strong commitment to employee growth through comprehensive professional development programs and an open vacation policy, Resolver empowers its team members to thrive both personally and professionally. The collaborative atmosphere, combined with competitive benefits and a focus on employee well-being, makes Resolver a standout choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Solution Consultant in London
✨Tip Number 1
Familiarise yourself with Resolver's SaaS platform and its features. Understanding how the software works will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Resolver on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed multiple projects in the past. Highlighting your project management skills will show that you can handle the demands of the Solution Consultant role.
✨Tip Number 4
Brush up on your communication skills, especially in a customer-facing context. Being able to articulate complex ideas clearly and effectively will be crucial in impressing both the interviewers and potential clients.
We think you need these skills to ace Solution Consultant in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in delivering enterprise software solutions. Emphasise your skills in project management, customer consultation, and any familiarity with tools like Visio or Salesforce.
Craft a Compelling Cover Letter:In your cover letter, express your passion for solving business problems with technology. Mention specific examples of how you've delighted customers in previous roles and how you can bring that same energy to Resolver.
Showcase Your Communication Skills:Since the role requires exceptional communication, consider including a brief section in your application that demonstrates your ability to convey complex information clearly. This could be a short anecdote or a summary of a successful project.
Highlight Continuous Learning:Resolver values personal growth, so mention any recent training or professional development you've undertaken. This shows your commitment to becoming an expert in your field and aligns with Resolver's culture of investing in their team.
How to prepare for a job interview at Resolver, a Kroll Business
✨Understand the Role
Make sure you have a solid grasp of what a Solution Consultant does at Resolver. Familiarise yourself with their SaaS implementations and how they solve customer problems using technology. This will help you articulate how your skills align with their needs.
✨Showcase Your Communication Skills
As a Solution Consultant, you'll be interacting with customers regularly. Prepare to demonstrate your exceptional communication skills during the interview. Practice explaining complex concepts in simple terms, as this will be crucial in your role.
✨Prepare for Project Management Questions
Since the role involves managing multiple projects, be ready to discuss your project management experience. Think of examples where you've successfully led projects, managed timelines, and communicated effectively with stakeholders.
✨Highlight Your Customer-Centric Approach
Resolver values customer satisfaction highly. Be prepared to share specific examples of how you've delighted customers in the past, especially in challenging situations. This will show that you embody the customer advocate spirit they are looking for.
