At a Glance
- Tasks: Lead research on online harms and develop actionable insights to enhance child safety on social media.
- Company: Resolver, a Kroll business, dedicated to making the internet safer for everyone.
- Benefits: Competitive salary, flexible working, health insurance, and generous holiday allowance.
- Other info: Join a collaborative team focused on innovative solutions for child safety.
- Why this job: Make a real-world impact by protecting vulnerable users from online threats.
- Qualifications: Strong research background and expertise in online harms and digital threats.
The predicted salary is between 40500 - 49500 £ per year.
Would you like a role that makes a real world impact? The growth of online harms in the world of social media has been exponential and can present itself at all levels of society. Users of social media are continually being bombarded with potentially harmful, illegal, hateful, violent, inauthentic and misattributed content. Fighting these risks on social media requires dynamism and fluidity to face each problem individually and appropriately, whilst also applying a consistent lens of investigative curiosity.
Our intelligence makes a huge difference; every year we protect millions of the most vulnerable from the most egregious forms of exploitation. Within the Platform Trust & Safety Team at Resolver, you will be identifying online threats across a number of risk areas. We are excited to be growing our team and are hiring a Subject Matter Expert (SME) for our Child Safety vertical. This role is ideal for anyone wanting to use their previous professional experiences within research, intelligence, and analysis to make the internet a safer place for everyone.
About the role: The core focus in this role is to lead a component of subject matter expertise within the Platforms Team and its sub teams. Online harms can be difficult to research and analyse; which means a successful subject matter expert must be experienced in researching online harms, and understand the problem set in order to draw assessments that will support actionable outputs. As the Platforms Subject Matter Expert, you serve as the central authority and domain expert for online harms, platform risks, and regulatory intelligence, in relation to your area of expertise, within the organization. Grounded in a rigorous research background—spanning academia, law enforcement, or trust & safety—you bridge deep domain expertise with practical execution, translating complex threat landscapes into actionable intelligence insights for global, multidisciplinary clients.
You lead work within your specialized risk vertical(s), acting as a trusted advisor to clients while keeping pace with emerging digital risks, societal harm trends, and international regulatory shifts. Through cross-functional collaboration with Data Science, Engineering, and Intelligence Analysts, you elevate the quality of intelligence deliverables, mentor analytical talent, and drive key client discussions.
Essential Qualifications & Experience
- Strong Research Background: Deep experience in research methodologies gained within academia, law enforcement, government/defense intelligence, or tech Trust & Safety environments.
- Domain Expertise in Online Harms: Deep, nuanced understanding of social media platform risks, digital threats, threat actor behaviors, and emerging global regulatory frameworks governing online safety.
- Intelligence Translation: Proven track record of converting academic or complex technical research into practical, executive-level intelligence insights.
- Project Management Mastery: Demonstrated expertise in managing complex, multi-stakeholder research projects with strict delivery timelines.
- OSINT/SOCMINT Proficiency: Advanced familiarity with Open Source Intelligence (OSINT) and Social Media Intelligence (SOCMINT) tools, techniques, and ethics.
- Stakeholder Communication: Exceptional written and verbal communication skills with proven success presenting to external, multidisciplinary client stakeholders.
Benefits: Our rewards are as unique as our culture and we want to attract the best candidates and retain them. Not only will we ensure your development is key, but you will be joining a fantastic team of like-minded people who work together as one team to achieve a shared vision. We offer an excellent salary and benefits package which includes:
- Market competitive pay based on your skills and experience
- Discretionary bonus scheme
- 33 days holiday including bank holidays
- Critical Health Insurance
- Life Insurance Cover
- Healthcare Cash Plan
- Attractive Pension
- Employee perks schemes offering discounts, rewards, giveaways and more
- Flexible working opportunities
This work meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974, any applicants who are offered work in this organisation will be subject to an enhanced check from the Disclosure and Barring Service (DBS). This will include details of cautions, reprimands or final warnings as well as convictions. A criminal record will not automatically bar a person from successfully taking up a post.
Resolver (formerly Crisp) a Kroll business is committed to creating an inclusive work environment. We are proud to be an equal opportunity employer and will consider all qualified applicants regardless of gender, gender identity, race, religion, colour, nationality, ethnic origin, sexual orientation, marital status, veteran status, age or disability.
Platform Lead Subject Matter Expert - Child Safety vertical in Leeds employer: Resolver, a Kroll Business
Resolver, a Kroll Business, is an exceptional employer that prioritises employee development and well-being, offering a competitive salary and comprehensive benefits package, including flexible working opportunities and mental health support. The collaborative work culture fosters a sense of community among like-minded professionals, ensuring that every team member contributes to a shared vision while gaining valuable experience in a dynamic environment focused on strategic HR practices across multiple jurisdictions.
Contact Details:
Resolver, a Kroll Business Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Platform Lead Subject Matter Expert - Child Safety vertical in Leeds
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Resolver, a Kroll Business.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Resolver, a Kroll Business!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Resolver, a Kroll Business, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Resolver, a Kroll Business or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Platform Lead Subject Matter Expert - Child Safety vertical in Leeds
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Resolver, a Kroll Business:Before hitting send, make sure to tailor your application specifically to Resolver, a Kroll Business! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Resolver, a Kroll Business
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
