Customer Service Agent

Customer Service Agent (Office based Paisley town centre with great transport links)

37.5 hours per week

Salary £24, £25,836 per year & Monthly Bonus (up to £150)

Expected start date: 03/11/2025

Interviews will be conducted on site from 20th October onward.

We are excited for you to join our team

As a Customer Service Agent, your job involves interacting with customers over the phone to offer financial solutions to those experiencing financial hardship. Using your exceptional communication and active listening skills, you will deliver outstanding customer service to support individuals in challenging situations

You will receive comprehensive training through a three-week program tailored to equip you with the necessary tools for success in this role and to facilitate your career growth within Resolvecall.

What are the hours?

We believe in a healthy work life balance and will provide you options to work either a 4-day or 5-day week, both include working 1 Saturday in 3.

Our shift patterns are during our office hours:

Monday –Thursday 8am – 7:30pm, Friday 8am 6.30pm and a Saturday 9am – 2pm.

When you join our team you will have access to our competitive company benefits package, including:

• Company Pension
• Private Healthcare
• 28 Days Holiday
• Platinum access to an employee discount platform
• Competitive bonus structure
• Discounted onsite parking

Who are Resolvecall?

Resolvecall has over 30 years of experience in the UK credit sector, spanning banking, finance, government, utilities, and debt purchase. As an Investors in People Gold employer, we prioritise your development and career growth, offering learning opportunities to enhance your skills.

Our Customer Service Agents provide exceptional service, assisting customers in financial difficulty by exploring all available options. We are committed to ensuring every customer receives the necessary help and support.

We maintain an energetic, collaborative environment that fosters professional growth. Your success will depend on your ability to adapt quickly and efficiently in a busy call centre while delivering outstanding customer service

What do I need to be successful in this role?

We will consider candidates from all backgrounds, but we are particularly interested in candidates who come with customer service experience preferably within a collections environment but not essential.

Essential skills and qualities required:

• Excellent active listening and conversational skills
• The ability to show empathy, understanding and to build rapport with customers
• Ability to learn our in-house system quickly (you will be provided full training)
• Punctual, hardworking, and enthusiastic
• Questioning and negotiation skills
• Good typing skills to accurately update customer records and manage emails

Resolvecall pride ourselves in delivering a great training programme, where you will be given the tools to set yourself up for success.

If this sounds like you, apply today to join our team and start your Resolvecall journey.

Please note: We are an equal opportunities employer. As an FCA regulated company – we will conduct credit, anti-money laundering, criminal record and 5-year reference checks as part of our pre-employment screening process. Please note that your details will be held for 6 months to allow consideration for other roles.

Job Type: Full-time

Pay: £24,036.00-£25,836.00 per year

Experience:

• customer service: 1 year (required)

Work Location: In person