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- Tasks: Visit clients' homes to facilitate communication and resolve energy balance issues.
- Company: Resolvecall Ltd is a gold standard Investors in People company focused on customer service.
- Benefits: Enjoy a £200 monthly car allowance, private healthcare, and a generous commission structure.
- Why this job: Work outdoors with a 4-day week and make a real impact in the community.
- Qualifications: Must have a clear criminal record, own vehicle, and excellent communication skills.
- Other info: Full training provided remotely; no weekends required.
The predicted salary is between 25638 - 41388 £ per year.
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Field Agent / Warrant Officer based in Aberdeen (AB Postcode)
Do you have a full driving licence and access to a vehicle for work?
Are you interested in a 4-day working week?
Would you love to work outdoors?
If the answer is yes, then we have an excellent opportunity for you!
Please note we can only accept applications from candidates who reside within the local postcode area.
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Salary
Basic salary of£25,638plus £2,400 Car Allowance.
Here at Resolvecall we like to go above and beyond, therefore as part of our commission structure you will have access to an additional annual amount of £8,680 for achieving commission targets which could take your annual earnings total up to£34,318However, should you exceed these targets, there is a maximum earning potential of£41,388
Shifts
40 hours per week. 4 x 10-hour shifts (08:00 18:30). No Weekends, or
40 hours per week. 5 x 8-hour shifts (08:00 16:30). No Weekends
Role
A typical day of a field agent would be spent visiting our clients customers at their properties in an attempt to put them in touch with either our clients call centre or our own call centre. The objective being to bridge the gap in communication.
You will visit customers homes on behalf of our utility clients to have open and supportive conversations about their outstanding energy balances. Together, youll work to find a suitable resolution. If an agreement cannot be reached, you will support the execution of a warrant visit for the installation of a prepayment meter, helping the customer manage their energy usage more easily
This is a fully employed position.
Benefits
- £200 a month car allowance (Paid quarterly)
- Potential for £500-£1000 annual attendance allowance
- Gold standard Investors in people company
- 28 days annual leave (pro-ratad)
- Full training provided remotely
- Excellent commission and bonus structure
- A fuel card for business fuel expense
- Private healthcare cover
- Company pension plan
- Platinum access to Employee Discount site
- Employee Assistance Programmes
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MINIMUM REQUIREMENTS?
- A clear criminal record
- Satisfactory credit checks
- Your own vehicle with business insurance cover
- Excellent communication skills
- Someone who matches our core values;
- Reliable Trustworthy and professional.
- Responsive Adaptable to change and ability to use own initiative.
- Resolute A can-do attitude.
- Reasonable Fair and sensible.
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Advisory note: All above pre-employment checks will be conducted after interview stage. Resolvecall are an equal opportunities employer. As an FCA regulated company – we will conduct credit, anti-money laundering, and criminal record checks. All candidates must supply 5 years employment reference checks as part of our pre-employment screening process. Please note that candidate details will be kept on file for 6 months to allow for consideration for future vacancies.
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Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Administrative
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Industries
Administrative and Support Services
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Field Agent / Warrant Officer employer: Resolvecall Ltd
Contact Detail:
Resolvecall Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Agent / Warrant Officer
✨Tip Number 1
Make sure you highlight your local knowledge of the Aberdeen area during any conversations or interviews. Being familiar with the local community can give you an edge, as it shows you understand the environment you'll be working in.
✨Tip Number 2
Demonstrate your excellent communication skills by preparing examples of how you've successfully resolved conflicts or difficult situations in the past. This role requires a lot of interaction with customers, so showcasing your ability to handle conversations effectively is key.
✨Tip Number 3
Familiarise yourself with the energy sector and common issues customers face regarding their energy balances. Showing that you have done your homework on the industry will impress the hiring team and demonstrate your commitment to the role.
✨Tip Number 4
Be prepared to discuss your adaptability and problem-solving skills. The job involves dealing with various customer situations, so sharing specific instances where you've had to think on your feet will help illustrate your suitability for the position.
We think you need these skills to ace Field Agent / Warrant Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Field Agent / Warrant Officer role. Emphasise your communication skills, reliability, and any previous outdoor or customer-facing roles.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your full driving licence, access to a vehicle, and your ability to work outdoors. Relate your personal values to those of Resolvecall.
Highlight Relevant Qualifications: If you have any qualifications or training related to customer service, conflict resolution, or fieldwork, be sure to include them. This can set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Resolvecall Ltd
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Field Agent / Warrant Officer. Familiarise yourself with the tasks you'll be doing, such as visiting clients and discussing energy balances. This will help you answer questions confidently and show your genuine interest in the position.
✨Demonstrate Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively communicated in past situations. Think about times when you've resolved conflicts or helped others understand complex information, as these will showcase your ability to connect with customers.
✨Showcase Your Adaptability
The job requires someone who can adapt to change and use their initiative. Be ready to discuss instances where you've had to think on your feet or adjust your approach based on new information. This will highlight your problem-solving skills and readiness for the dynamic nature of the role.
✨Prepare for Background Checks
Since Resolvecall conducts thorough background checks, ensure that you have all necessary documentation ready, including references and proof of your clear criminal record. Being prepared will demonstrate your reliability and professionalism right from the start.