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- Tasks: Engage with customers over the phone to provide financial solutions and support.
- Company: Resolvecall has 30+ years in the UK credit sector, focusing on customer care and development.
- Benefits: Enjoy a competitive salary, bonuses, private healthcare, and 28 days holiday.
- Why this job: Join a supportive team that values your growth and offers flexible working hours.
- Qualifications: Customer service experience preferred; strong communication and empathy skills are essential.
- Other info: Full training provided; options for a 4-day or 5-day work week.
The predicted salary is between 22526 - 24326 £ per year.
Paisley Town Centre (Office based Paisley town center with great transport links)
Salary: £22,526.89 – £24,326.89 per year with £500 bonus upon completion of probation within the first 3 months, then a further £500 bonus after completion of 6 months service.
Hours: Full Time 37.5 hours per week with pro-rata salary
Start Date: 29/07/2024
We are excited for you to join our team! As a Customer Service Agent, your job involves interacting with customers over the phone to offer financial solutions to those experiencing financial hardship. Using your exceptional communication and active listening skills, you will deliver outstanding customer service to support individuals in challenging situations.
You will receive comprehensive training through a three-week program tailored to equip you with the necessary tools for success in this role and to facilitate your career growth within Resolvecall.
What are the hours? We believe in a healthy work life balance and will provide you options to work either a 4-day or 5-day week, both include working 1 Saturday in 3. Our shift patterns are during our office hours: Monday – Thursday 8am – 8pm, Friday 8am 6.30pm and a Saturday 9am – 2pm.
When you join our team you will have access to our competitive company benefits package, including:
- Company Pension
- Private Healthcare
- 28 Days Holiday
- Platinum access to an employee discount platform
- Competitive bonus structure
- Discounted onsite parking
Who are Resolvecall? Resolvecall has over 30 years of experience in the UK credit sector, spanning banking, finance, government, utilities, and debt purchase. As an Investors in People Gold employer, we prioritise your development and career growth, offering learning opportunities to enhance your skills.
Our Customer Service Agents provide exceptional service, assisting customers in financial difficulty by exploring all available options. We are committed to ensuring every customer receives the necessary help and support. We maintain an energetic, collaborative environment that fosters professional growth. Your success will depend on your ability to adapt quickly and efficiently in a busy call centre while delivering outstanding customer service.
What do I need to be successful in this role? We will consider candidates from all backgrounds, but we are particularly interested in candidates who come with customer service experience preferably within a collections environment but not essential.
To be successful in this role you should have the following skills:
- Excellent active listening and conversational skills
- The ability to show empathy, understanding and to build rapport with customers
- Ability to learn our in-house system quickly (you will be provided full training)
- Punctual, hardworking, and enthusiastic
- Questioning and negotiation skills
- Good typing skills to accurately update customer records and manage emails
Please submit your CV using below button if you feel this is the role is suitable for you, you can also get in touch with the Recruitment Team on 0141 243 4851 or via careers@resolvecall.co.uk with any questions.
Please note: We are an equal opportunities employer. As an FCA regulated company – we will conduct credit, anti-money laundering, criminal record and 5-year reference checks as part of our pre-employment screening process. Please note that your details will be held for 6 months to allow consideration for other roles.
Customer Service Agent employer: RESOLVECALL LIMITED
Contact Detail:
RESOLVECALL LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarise yourself with the financial services sector, especially around customer support in collections. Understanding the challenges customers face can help you empathise and build rapport during your interactions.
✨Tip Number 2
Practice your active listening skills by engaging in conversations where you summarise what the other person has said. This will not only improve your communication but also demonstrate your ability to understand customer needs.
✨Tip Number 3
Prepare for potential interview questions by thinking about scenarios where you've successfully handled difficult customer interactions. Being able to share these experiences will showcase your problem-solving skills.
✨Tip Number 4
Research Resolvecall's values and mission. Showing that you align with their commitment to customer service and professional growth can set you apart from other candidates during the selection process.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially if you have worked in a collections environment. Emphasise skills like active listening, empathy, and rapport-building.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers in financial hardship. Mention specific examples of how you've successfully assisted customers in the past.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description, such as questioning and negotiation skills, good typing abilities, and your enthusiasm for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at RESOLVECALL LIMITED
✨Showcase Your Communication Skills
As a Customer Service Agent, your ability to communicate effectively is crucial. During the interview, demonstrate your active listening skills and how you can convey information clearly. Consider sharing examples of past experiences where you successfully resolved customer issues.
✨Emphasise Empathy and Rapport Building
The role requires showing empathy towards customers in financial hardship. Be prepared to discuss how you build rapport with clients and handle sensitive situations. Sharing a personal story or example can illustrate your understanding of this important aspect.
✨Familiarise Yourself with the Company
Research Resolvecall and its values before the interview. Understanding their commitment to customer service and employee development will help you align your answers with their expectations. Mentioning specific aspects of the company can show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you would handle various customer scenarios. Practise answering these types of questions by thinking through potential challenges you might face as a Customer Service Agent and how you would address them.
