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- Tasks: Lead and innovate homelessness services, supporting individuals towards stability and independence.
- Company: Resolve, a passionate organisation dedicated to tackling homelessness and substance misuse.
- Benefits: Flexible working, 36 days leave, supportive culture, and professional development opportunities.
- Why this job: Make a real impact in the community and shape the future of homelessness support.
- Qualifications: Experience in homelessness or housing, strong leadership, and excellent communication skills.
- Other info: Join a growing team at a pivotal moment for homelessness services.
The predicted salary is between 30000 - 40000 £ per year.
Are you an experienced leader in homelessness or housing? We’re seeking a Head of Homeless Services to drive innovation, support our team, and shape the future of our vital Restart service.
About Resolve
Resolve supports people facing some of the most difficult challenges in life, substance misuse and homelessness. Our aim is to help individuals move towards stability and independence, building safe, positive and sustainable lives.
We deliver this through two main services. Our Restart Homeless and Rough Sleeping service provides targeted rough sleeping outreach, supported accommodation for 14 tenants and long-term guidance to help people to move forward and avoid returning to homelessness. In addition, our Drug and Alcohol Treatment service, based in Welwyn Garden City and Letchworth, provides abstinence-focused, psychosocial support for people seeking recovery. We are entering an exciting period of growth, with a refreshed brand and website, and a passionate team driving innovation across our services. We have a new strategic plan which looks to expand services, guided by our values of Trust, Passion, Partnership and Respect, to reach and help more people.
With the Government’s National Plan to End Homelessness and Welwyn Hatfield Borough Council’s new Homeless and Rough Sleeping Strategy, this is a great moment to join Resolve and help shape the future of homelessness and rough sleeper support in our community.
Purpose of the Role
The Head of Homeless Services will lead, develop and deliver all aspects of Resolve’s Restart service. You will oversee rough sleeping outreach, accommodation and intensive one-to-one support, ensuring people move towards secure housing and improved wellbeing. This is both a strategic and hands-on role. You will inspire a dedicated team, drive service innovation, and strengthen partnerships across the sector, while ensuring high standards of care, safeguarding and compliance. Above all, you will play a key role in shaping the future of Resolve and making a lasting difference for people experiencing homelessness and substance misuse.
Salary: £35,000 – £40,000 (salary conditional on pending salary review)
Location: Hatfield, Hertfordshire (with regular travel across Welwyn Hatfield Borough and occasional travel to Letchworth)
Hours: Full-time, 40 hours per week (including a 30 minute per day paid break)
Holiday: 36 days annual leave including bank holidays
Contract Type: Permanent
Reports to: Chief Executive Officer
Key Responsibilities
- Service Leadership & Delivery
- Team Management & Development
- Organisational Leadership
- Monitoring, Evaluation & Compliance
- Partnership & External Relations
Person Specification
- Proven experience in the homelessness or housing sector.
- Confident in engaging with vulnerable individuals, including those in crisis.
- Significant team and people management experience.
- Excellent communication skills – verbal, written and interpersonal.
- Strong organisational and IT skills, including Microsoft Office, Teams and case management systems.
- A values-driven approach and commitment to equality, diversity and inclusion.
- Ability to manage day to day operations and also think ‘bigger picture’ and longer term.
Why Join Us?
This is more than a management role – it’s an opportunity to make a real and lasting difference. You will:
- Lead a passionate team at a time of growth and renewal.
- Shape and develop innovative homelessness and rough sleeping services.
- Work in a supportive, values-driven organisation in the heart of the local community.
Benefits
- Flexible working options to support a healthy work / life balance.
- An informal, friendly and supportive workplace culture.
- Access to professional clinical supervision and support, helping you develop and maintain resilience in a challenging and meaningful role.
- Free on-site parking or costs reimbursed.
- Enhanced 36 days annual leave entitlement (including bank holidays).
Head of Homeless Services in Hatfield employer: Resolve
Contact Detail:
Resolve Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Homeless Services in Hatfield
✨Tip Number 1
Network like a pro! Reach out to people in the homelessness and housing sector, attend events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show your passion! When you get the chance to chat with potential employers, make sure to express your commitment to making a difference in the lives of those facing homelessness. Share your ideas on how you can contribute to their mission.
✨Tip Number 3
Prepare for interviews by researching the organisation thoroughly. Understand their values, services, and recent developments. This will help you tailor your responses and demonstrate that you're genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our community and contributing to our mission of supporting those in need.
We think you need these skills to ace Head of Homeless Services in Hatfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of Homeless Services role. Highlight your experience in homelessness or housing, and how it aligns with our mission at Resolve. We want to see how you can drive innovation and support our team!
Showcase Your Leadership Skills: This role is all about leading a passionate team, so don’t hold back on sharing your leadership experiences. Tell us about times you've inspired others or driven change in your previous roles. We love hearing about your journey!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and passion for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our values there!
How to prepare for a job interview at Resolve
✨Know Your Stuff
Make sure you’re well-versed in the current issues surrounding homelessness and housing. Brush up on the latest government strategies, like the National Plan to End Homelessness, and be ready to discuss how they impact the role you're applying for.
✨Showcase Your Leadership Skills
As a Head of Homeless Services, you'll need to inspire and manage a team. Prepare examples from your past experiences where you've successfully led a team or driven innovation in service delivery. Highlight your ability to engage with vulnerable individuals and how you've made a difference.
✨Emphasise Your Values
Resolve is all about Trust, Passion, Partnership, and Respect. Think about how these values resonate with you and prepare to share specific instances where you've demonstrated these in your work. This will show that you align with their mission and culture.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the organisation's future plans, the team dynamics, or how they measure success in their services. This shows your genuine interest and helps you assess if it's the right fit for you.
