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- Tasks: Drive customer success and build strong relationships to ensure platform adoption and growth.
- Company: Join a visionary leader in autonomous enterprise operations with a focus on innovation.
- Benefits: Enjoy medical, dental, vision insurance, 33 PTO days, and a supportive company culture.
- Why this job: Make a real impact by helping customers achieve their goals with cutting-edge technology.
- Qualifications: 3+ years in customer-facing roles with strong communication and leadership skills.
- Other info: Experience a dynamic environment that promotes autonomy and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Resolve is leading the shift to autonomous enterprise operations. Our Agentic Automation and Orchestration Platform enables IT, HR, and Operations teams to resolve requests and incidents autonomously across hybrid environments. By unifying Knowledge, Automation, and Assist agents, we eliminate repetitive tickets, reduce alert noise, and deliver touchless resolution at scale. Enterprises use Resolve to cut ticket volume by up to 90%, accelerate MTTR from hours to minutes, and reduce ITSM spend by as much as 40%. With 5,000+ prebuilt automations and deep integrations across the IT ecosystem, teams scale without adding headcount. Resolve is proud to be named a Visionary in the 2025 Gartner® Magic Quadrant™ for Service Orchestration and Automation Platforms.
As a Customer Success Manager, you are the primary strategic customer-facing role responsible for platform adoption success, growth and renewals through the management of joint success plan and strong customer relationships.
Responsibilities:- Develop a deep understanding of the customer's business and technical objectives, partner with them to build a strategic joint success plan with identified objectives, milestones and measurable KPIs to achieve the outcomes.
- Apply domain/technical knowledge of Resolve’s products, best practices, and customer insights to remove blockers and lead key resources, internally and externally, to proactively support the customer’s success plan.
- Partner with customer-facing account teams and executives (sales, support, professional services, engineering) on overall platform success.
- Accelerate customer’s P2V (Purchase to Value) journey and thereby help to protect recurring renewal revenue and expand customer NRR (Net Retention Rate).
- Engage regularly and develop deep relationships with customer stakeholders including business and technical teams.
- Maintain knowledge of market trends and competitive insights and act as a Resolve Platform evangelist with customers, partners, and ecosystem communities.
- 3+ years of customer-facing experience, interfacing with technical executive teams and driving customer digital transformation with enterprise products or success in senior roles, Product Management or technical/business consulting roles attributing to technical delivery management or program management for large, complex, and global strategic customers.
- Strong communication/presentation skills, as well as displaying strong leadership and confidence in all levels of customer engagement/situations.
- Ability to articulate business value to various stakeholders within customer organization including IT and business leaders.
- Ability to understand the business requirements and technical problems and help them with best practices and the right next action.
- Proven track record of building relationships with senior customer executives in enterprise or strategic accounts.
- Proven track record of planning for a portfolio of engagements, on-time deliveries, cross-group collaboration, and critical thinking.
- Bachelor’s degree in Business, Engineering, or Science or equivalent practical experience required.
- Medical, dental, and vision insurance
- 33 PTO days
- Strong company culture
- Autonomy and growth
- An open-minded environment that encourages innovation
Customer Success Manager employer: Resolve
Contact Detail:
Resolve Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Get to know the company inside out! Research Resolve's products and their impact on customer success. This will help you speak their language during interviews and show that you're genuinely interested in their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your past experiences align with the role of a Customer Success Manager. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation and reiterate your enthusiasm for the role. It’s a simple gesture that can leave a lasting impression.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you understand the role of a Customer Success Manager. Dive into the job description and highlight how your experience aligns with their needs. We want to see that you can connect the dots between your skills and what they’re looking for!
Tailor Your Application: Don’t just send a generic application! Customise your CV and cover letter to reflect the specific requirements mentioned in the job description. Use keywords from the listing to show that you’re a perfect fit. It’s all about making it personal!
Showcase Your Achievements: When detailing your experience, focus on your achievements rather than just responsibilities. Use numbers and examples to illustrate how you’ve driven success in previous roles. We love seeing quantifiable results that demonstrate your impact!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team at StudySmarter!
How to prepare for a job interview at Resolve
✨Know the Product Inside Out
Before your interview, make sure you have a solid understanding of Resolve’s platform and its features. Familiarise yourself with how it helps customers achieve their goals, especially in terms of automation and orchestration. This knowledge will allow you to speak confidently about how you can contribute to customer success.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you've successfully built relationships with senior executives or technical teams. Highlight how these relationships led to successful outcomes for both parties. This will demonstrate your ability to engage effectively with stakeholders at all levels.
✨Articulate Business Value Clearly
Practice explaining complex technical concepts in simple terms. Be ready to discuss how you can help customers understand the business value of adopting Resolve’s solutions. This skill is crucial for a Customer Success Manager, as you'll need to communicate effectively with both IT and business leaders.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage customer success plans. Think of specific situations where you’ve removed blockers or accelerated a customer's journey to value. Use the STAR method (Situation, Task, Action, Result) to structure your responses.