At a Glance
- Tasks: Help customers with their sleep health journey through friendly and professional service.
- Company: Join Canada’s largest independent provider of sleep health services.
- Benefits: Competitive pay, virtual health support, employee discounts, and vacation hours.
- Other info: Opportunities for professional growth and a dynamic work environment.
- Why this job: Make a real difference in people's lives while working in a fun, supportive team.
- Qualifications: Bilingual in English and French with customer service experience.
The predicted salary is between 30000 - 40000 £ per year.
Compensation is competitive and commensurate with experience. We offer a comprehensive benefits package and opportunities for professional growth and development. At Resolve Sleep Health, we believe that better sleep leads to a better life — and we’re on a mission to help Canadians from coast to coast wake up healthier, happier, and more energized. As Canada’s largest independent provider of sleep health services with over 145 clinics (and growing!), we’re transforming the way patients experience care. Through innovation, technology, and compassionate teamwork, we’re making sleep health accessible, effective, and life changing.
We are currently seeking a Customer Service Representative to support our Ecommerce and Growth Intake service models. The ideal candidate will have 1-3 years of customer service experience and be fully bilingual in English and French, with strong written and verbal communication skills. In this important front-line role, you'll be the first point of contact for customers—setting the tone for a positive, supportive experience from start to finish. This role will primarily support ecommerce customer service, including online orders, supply replacement inquiries, product questions, shipping, returns, and subscriptions. As we continue to grow our national service model, this position will also work closely with Growth Intake and Clinic Teams to ensure patients are directed to the right support pathway.
What you’ll be doing:
- Help customers navigate their care journey with friendly, high quality service standards
- Respond to customer service inquiries via email and phone in both English and French
- Provide timely and professional support regarding orders, shipping, returns, product information and account issues
- Coordinate with internal teams including Warehouse, Marketing, Clinic Operations, etc., to resolve customer concerns
- Assist with inventory tracking and order management
- Handle customer complaints and elevate issues when necessary
- Maintain accurate records of customer interactions and transactions
- Support promotional campaigns and seasonal ecommerce initiatives
- Support sales of therapy products and subscription program
- Participate in future cross-training to support Growth Intake workflows, including basic patient navigation, intake triage, and appointment redirection where appropriate
What you bring:
- A passion for people and exceptional customer service skills
- Fluent in both English and French
- Detail-oriented and a quick learner
- A patient-first mindset and solutions-focused approach
- Previous experience in customer service, ecommerce, healthcare and/or retail
- Familiar with digital tools including (Shopify, Salesforce, FreshDesk, or similar platforms)
- Comfortable working in a blended customer service environment that includes both retail/ecommerce support and healthcare-adjacent patient navigation
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment
- Proactive, resourceful, and able to work both independently and collaboratively
Why you’ll love working here:
- Competitive pay with incentive opportunities
- Virtual Health through Consult+ Wellness + vacation hours
- Employee discounts on products/services
- A supportive, passionate, and fun team culture
Apply today at resolvesleep.com. We’re committed to fostering an inclusive workplace that reflects the communities we serve. We welcome applicants from all backgrounds and will provide accommodations as needed throughout the hiring process.
Customer Service Representative in Bedford employer: Resolve Sleep Inc.
At Resolve Sleep Health, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises teamwork and innovation. Our comprehensive benefits package, competitive compensation, and commitment to professional growth ensure that our employees thrive both personally and professionally. Join us in transforming sleep health across Canada while enjoying employee discounts, virtual health services, and a supportive environment that celebrates diversity and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Bedford
✨Tip Number 1
Get to know the company inside out! Research Resolve Sleep Health, their mission, and their services. This way, when you get that interview, you can show them you’re not just another candidate — you’re genuinely interested in what they do.
✨Tip Number 2
Practice your bilingual skills! Since this role requires fluency in both English and French, brush up on your language skills. Try role-playing common customer service scenarios with a friend to build confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at Resolve Sleep Health. You never know who might give you the inside scoop!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team. So, get your application in and let’s make sleep health accessible together!
We think you need these skills to ace Customer Service Representative in Bedford
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for helping people! Share specific examples of how you've gone above and beyond in previous customer service roles. We love candidates who genuinely care about making a positive impact on customers' lives.
Be Bilingual and Proud:Since we're looking for someone fluent in both English and French, make sure to highlight your language skills in your application. If you have experience communicating with customers in both languages, share that too! It’ll show us you’re ready to connect with our diverse clientele.
Detail is Key:We appreciate candidates who pay attention to detail. Make sure your application is free from typos and clearly structured. Use bullet points to list your relevant experience and skills, so we can easily see why you’d be a great fit for our team!
Apply Through Our Website:We encourage you to apply directly through our website at resolvesleep.com. This way, your application will go straight to us, and you'll be one step closer to joining our amazing team. Plus, it’s super easy to do!
How to prepare for a job interview at Resolve Sleep Inc.
✨Know the Company Inside Out
Before your interview, take some time to research Resolve Sleep Health. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Showcase Your Bilingual Skills
Since the role requires fluency in both English and French, be prepared to demonstrate your language skills during the interview. Practice answering common customer service questions in both languages to ensure you're comfortable switching between them.
✨Prepare for Customer Scenarios
Think of potential customer service scenarios you might face in this role, such as handling complaints or guiding customers through their care journey. Prepare specific examples from your past experience that highlight your problem-solving skills and customer-first mindset.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
