At a Glance
- Tasks: Support customers with service needs and coordinate vehicle repairs efficiently.
- Company: Join one of the largest dealership groups in the South UK.
- Benefits: Earn £35k-40k plus bonuses, flexible hours, and up to 33 days holiday.
- Other info: Enjoy career growth opportunities and discounts for friends and family.
- Why this job: Be the friendly face that makes a real difference for customers.
- Qualifications: Experience in a car dealership and excellent customer service skills required.
The predicted salary is between 35000 - 40000 £ per year.
Package: £35k - 40k per year + excellent benefits + career path
Role:
NB: Recent/current experience working in a vehicle dealership/garage ESSENTIAL
Reactive Recruitment are proud to be working with one of the largest dealership groups across the South of the UK. Due to continued success, their prestigious Swindon site require a number of experienced Service Advisors.
Excellent starting salary £30,000 per annum
Up to £10,000 per annum bonus paid on top of the basic salary based on additional products/services upsold and customer service scores
Working from their prestigious Swindon site - with flexible working hours – to be discussed at interview on a case by case basis
Rewarding loyalty with up to 33 days holiday per annum
Discount for friends and family on vehicles and repair
An extra paid day off each year in addition to your holiday allowance to attend family/celebratory events
Death in Service benefit of 4 x salary
Access to an Employee Assistance Programme, including on-line GP for you and your dependants
Duties & Responsibilities:
- Supporting Customers: You'll be the friendly face that helps customers with their service and repair needs, ensuring everything is handled professionally and efficiently
- Coordinating Repairs: Work closely with our workshop team to ensure vehicles move smoothly through the repair process
- Providing Clear Solutions: If there are any faults or repairs needed, you'll explain them to customers in a way that's easy to understand and offer clear, practical solutions
- Staying Organised: Keep the customer database updated and always ready for action
- Managing the Details: Keep on top of computer-based jobs, purchasing, and invoicing while protecting the interests of both our customers and the company
- Keeping Records Spotless: Accurately maintain customer and vehicle details, including service histories
- Upselling with Care: Use your knowledge of our aftersales products and services to recommend the right options to our customers when appropriate
Experience Required:
- Experience working within a car dealership or garage essential
- A very high level/standard of customer service gained in a face to face and/or phone based situations
- Clear communication skills essential when dealing with customers – sometimes dissatisfied
- Great multi-tasker along with strong attention to detail
- Good standard of administration
- Confident in the ability to recommend (up-sell) additional products & services that match customers needs (great bonus paid)
Dealership Service Advisor in Swindon employer: Resolve Recruitment Services
Join a dynamic and supportive team in Thornbury, where your role as a Business Development Executive will not only drive your career forward but also contribute to the vital field of water hygiene. With a strong emphasis on personal and technical development, you will have access to ongoing training and mentorship, ensuring you become a specialist in your field. Our collaborative work culture fosters innovation and growth, making it an excellent place for ambitious professionals looking to make a meaningful impact.
Contact Details:
Resolve Recruitment Services Recruitment Team
