At a Glance
- Tasks: Support customers with service needs and coordinate vehicle repairs efficiently.
- Company: Join one of the largest dealership groups in the South UK.
- Benefits: Earn £30k plus up to £10k bonus, 33 days holiday, and family discounts.
- Other info: Flexible working hours and excellent career growth opportunities.
- Why this job: Be the friendly face that makes a real difference for customers every day.
- Qualifications: Strong customer service skills and ability to upsell products.
The predicted salary is between 30000 - 30000 £ per year.
Package: £30k per year + up to £10k bonus + fantastic benefits list
Role: Reactive Recruitment are proud to be working with one of the largest dealership groups across the South of the UK. Due to continued success, their prestigious Swindon site require a number of experienced Service Advisors.
- Excellent starting salary £30,000 per annum
- Up to £10,000 per annum bonus paid on top of the basic salary based on additional products/services upsold and customer service scores
- Working from their prestigious Swindon site - with flexible working hours – to be discussed at interview on a case by case basis
- Rewarding loyalty with up to 33 days holiday per annum
- Discount for friends and family on vehicles and repair
- An extra paid day off each year in addition to your holiday allowance to attend family/celebratory events
- Death in Service benefit of 4 x salary
- Access to an Employee Assistance Programme, including on-line GP for you and your dependants
Duties & Responsibilities:
- Supporting Customers: You'll be the friendly face that helps customers with their service and repair needs, ensuring everything is handled professionally and efficiently
- Coordinating Repairs: Work closely with our workshop team to ensure vehicles move smoothly through the repair process
- Providing Clear Solutions: If there are any faults or repairs needed, you'll explain them to customers in a way that's easy to understand and offer clear, practical solutions
- Staying Organised: Keep the customer database updated and always ready for action
- Managing the Details: Keep on top of computer-based jobs, purchasing, and invoicing while protecting the interests of both our customers and the company
- Keeping Records Spotless: Accurately maintain customer and vehicle details, including service histories
- Upselling with Care: Use your knowledge of our aftersales products and services to recommend the right options to our customers when appropriate
Experience Required:
- A very high level/standard of customer service gained in a face to face and/or phone based situations
- Clear communication skills essential when dealing with customers – sometimes dissatisfied
- Great multi-tasker along with strong attention to detail
- Good standard of administration
- Confident in the ability to recommend (up-sell) additional products & services that match customers' needs (great bonus paid)
- A motor background is advantageous but not essential
We look forward to receiving your application.
Dealership Service Advisor in Swindon employer: Resolve Recruitment Services Ltd
Join a leading UK distribution company in Bedford, where you will embark on a rewarding career as a Trainee Freight Planner. Our supportive work culture fosters collaboration and innovation, offering comprehensive training and development opportunities to help you grow professionally. With a focus on building strong relationships and improving processes, you'll be part of a dynamic team dedicated to excellence in logistics.
Contact Details:
Resolve Recruitment Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Dealership Service Advisor in Swindon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Resolve Recruitment Services Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Resolve Recruitment Services Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Dealership Service Advisor in Swindon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Resolve Recruitment Services Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Resolve Recruitment Services Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Resolve Recruitment Services Ltd!
How to prepare for a job interview at Resolve Recruitment Services Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
