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- Tasks: Handle customer calls and manage office tasks to ensure smooth operations.
- Company: Join a supportive team with opportunities for growth.
- Benefits: Earn £13.33 per hour with potential for permanent contract.
- Why this job: Make a difference in customer experiences while developing valuable skills.
- Qualifications: Strong communication, organisational skills, and proficiency in MS Office.
- Other info: Start immediately in a dynamic environment with ongoing support.
The predicted salary is between 26000 - 28000 £ per year.
Customer Service Role: It is working Monday to Friday from 11am to 8pm, handling incoming and outgoing calls to customers, responding to enquiries, updating in-house systems with customer information, logging interactions and making follow up calls where necessary to keep the customer updated at all times.
Administrator Role: This is working Monday to Friday 8am to 5pm, managing office tasks such as scheduling, correspondence, and record maintenance. This role requires strong organisational skills and proficiency in office software to support various departments and ensure smooth operations.
Skills and Experience:
- Excellent communication skills, both verbal and written.
- Strong active listening skills and ability to empathise with customers.
- Ability to multi-task, prioritise, and manage time effectively.
- Proficiency in computer applications, including MS Office and CRM software.
- Previous experience in a call centre or customer service role or Administration experience for the Admin roles.
- Ability to work under pressure and handle challenging situations calmly and effectively.
These roles are to start as soon as possible and are on-going temporary roles, with a prospect of becoming permanent contracts for the right candidates. Both these positions are £13.33 per hour.
Customer Service & Admin Support (Temp to Perm) in Leeds employer: Resolve Personnel Limited
Contact Detail:
Resolve Personnel Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Admin Support (Temp to Perm) in Leeds
✨Tip Number 1
Make sure you research the company and its values before your interview. We want to see that you’re genuinely interested in what we do, so having a few questions ready can really impress us!
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, we recommend doing some mock calls with friends or family to get comfortable with handling different types of enquiries.
✨Tip Number 3
Show off your organisational skills during the interview. Bring examples of how you’ve managed tasks in the past, whether it’s scheduling or keeping records. We love to see candidates who can juggle multiple responsibilities!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way for us to keep track of your application and ensure you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
We think you need these skills to ace Customer Service & Admin Support (Temp to Perm) in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about customer service, make sure your written application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can effectively engage with customers.
Tailor Your Experience: We want to see how your previous experience aligns with the job description. Be specific about your past roles in customer service or administration, and mention any relevant software you've used, like MS Office or CRM systems.
Keep It Organised: Just like the role requires strong organisational skills, your application should reflect that too! Use bullet points for easy reading and structure your CV and cover letter logically to make it easy for us to see your qualifications.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Resolve Personnel Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service & Admin Support role. Familiarise yourself with the key responsibilities like handling calls, updating systems, and managing office tasks. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples of how you've effectively communicated in previous jobs. Think about times when you had to empathise with a customer or resolve a challenging situation. Practising these scenarios can help you articulate your skills during the interview.
✨Demonstrate Your Organisational Skills
The job requires strong organisational abilities, so be ready to discuss how you manage your time and prioritise tasks. You could mention specific tools or methods you use to stay organised, especially if you have experience with office software or CRM systems. This will show that you can handle the demands of the role.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the company culture, team dynamics, or what success looks like in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.