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- Tasks: Handle customer calls, respond to enquiries, and manage office tasks.
- Company: Join a dynamic team focused on excellent customer service.
- Benefits: Earn £13.33 per hour with potential for permanent contracts.
- Why this job: Develop your communication skills while making a difference for customers.
- Qualifications: Strong communication and organisational skills; previous experience preferred.
- Other info: Flexible hours with opportunities for growth in a supportive environment.
The predicted salary is between 27000 - 28000 £ per year.
Customer Service Role: It is working Monday to Friday from 11am to 8pm, handling incoming and outgoing calls to customers, responding to enquiries, updating in-house systems with customer information, logging interactions and making follow up calls where necessary to keep the customer updated at all times.
Administrator Role: This is working Monday to Friday 8am to 5pm, managing office tasks such as scheduling, correspondence, and record maintenance. This role requires strong organisational skills and proficiency in office software to support various departments and ensure smooth operations.
Skills and Experience:
- Excellent communication skills, both verbal and written.
- Strong active listening skills and ability to empathise with customers.
- Ability to multi-task, prioritise, and manage time effectively.
- Proficiency in computer applications, including MS Office and CRM software.
- Previous experience in a call centre or customer service role or Administration experience for the Admin roles.
- Ability to work under pressure and handle challenging situations calmly and effectively.
These roles are to start as soon as possible and are on-going temporary roles, with a prospect of becoming permanent contracts for the right candidates. Both these positions are £13.33 per hour.
CUSTOMER SERVICE in Leeds employer: Resolve Personnel Limited
Contact Detail:
Resolve Personnel Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CUSTOMER SERVICE in Leeds
✨Tip Number 1
Make sure you know the ins and outs of the customer service role. Brush up on your communication skills and practice active listening. We want to see you shine in those interviews!
✨Tip Number 2
Don’t just wait for the job to come to you! Apply through our website and show us your enthusiasm. The more proactive you are, the better your chances of landing that role.
✨Tip Number 3
Prepare for common interview questions related to customer service. Think about how you would handle difficult situations and be ready to share examples from your past experiences. We love hearing real stories!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your interest and professionalism. It’s a simple step that can help you stand out from the crowd.
We think you need these skills to ace CUSTOMER SERVICE in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about customer interaction, make sure your written application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can effectively engage with customers.
Tailor Your Experience: We want to see how your previous experience aligns with the roles. If you've worked in a call centre or have admin experience, mention specific tasks you handled that relate to the job description. This helps us see you as a perfect fit!
Highlight Your Organisational Skills: For the Administrator role, it's crucial to showcase your organisational abilities. Mention any tools or software you’ve used to manage tasks efficiently, as this will show us you can keep things running smoothly.
Apply Through Our Website: To make sure your application gets to us quickly, apply through our website. It’s the easiest way for us to review your application and get back to you. We can’t wait to hear from you!
How to prepare for a job interview at Resolve Personnel Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the customer service and administrator roles. Familiarise yourself with the key responsibilities like handling calls, updating systems, and managing office tasks. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Communication Skills
Since excellent communication is crucial for these roles, prepare examples of how you've effectively communicated in past positions. Think about times when you had to empathise with a customer or resolve a challenging situation. Practising these scenarios can really help you shine during the interview.
✨Demonstrate Your Organisational Skills
For the administrator role, highlight your organisational abilities. Bring up specific tools or methods you use to stay organised, like scheduling software or task management techniques. This will reassure the interviewer that you can handle the office tasks efficiently.
✨Prepare for Pressure Situations
Both roles require the ability to work under pressure. Think of examples where you've successfully managed stress or handled difficult customers. Sharing these experiences will show that you can remain calm and effective, even in challenging situations.