At a Glance
- Tasks: Support patient administration by managing referrals and updating medical records.
- Company: Join a certified federal contractor dedicated to exceptional service in healthcare.
- Benefits: Gain valuable experience in a supportive environment with a focus on professional growth.
- Other info: Work Monday to Friday, with opportunities for career advancement.
- Why this job: Make a difference in patient care while working in a dynamic medical setting.
- Qualifications: Must have administrative experience in a medical setting and knowledge of medical terminology.
The predicted salary is between 30000 - 40000 £ per year.
Resolution Think LLC is an 8(a), EDWOSB, WOSB, and HUBZone-certified federal contractor providing exceptional administrative, clinical, and professional services to federal agencies nationwide. We are committed to delivering outstanding customer service and mission support to our military and civilian partners. We are currently seeking experienced Referral Clerks to support administrative and patient administration functions in the Referral Management & Utilization Department at Portsmouth Naval Medical Center.
This position includes but is not limited to:
- Patient registration
- Check in/out of patients
- Scheduling and confirming appointments
- Updating patient medical records
- Adhering to HIPAA
Location: Portsmouth Naval Hospital, Portsmouth, VA
Schedule: Monday-Friday; between 0700-1530
Department: Referral Management & Utilization
Job Responsibilities:
- Utilize the MHS GENESIS system to retrieve external medical documentation, termed Clear and Legible Reports (CLRs), and upload the results into the patient’s chart.
- Utilize telecommunications technology to collect external documentation for patients within NMC Portsmouth by contacting outside clinical practices.
- The expected daily target is at least 70 CLRs on a standard workday and 50 CLRs on days focused on collecting external documentation.
- Communicate with providers regarding CLRs if they are incorrect or need additional context.
- Review referral notes, including consultation, operative, and discharge summaries requested when a TRICARE Beneficiary is referred to external providers for care.
- Return external documentations to the patient chart.
- Chase external notes from network providers for patients to upload into the patient chart.
- Respond to provider queries regarding external provider notes and documentation.
- Ensure referral results are returned to the referring provider and to the medical record within required timelines.
- Assist with follow up, written or verbal, as necessary.
- Utilize the referral tracking data collection tool within MHS GENESIS to measure the amount of outstanding CLRs.
Qualifications:
- Education: High School Diploma or GED
- Experience: A minimum of 12 months of administrative experience working in a medical practice or clinical setting.
- Knowledge of medical terminology required.
- Must be able to type at least 50 WPM.
- Certification: Active Basic Life Support (BLS) from either American Heart Association (AHA) or American Red Cross.
- Security & Citizenship: Candidates must be US Citizens and meet outlined federal background and drug screening to secure base access.
Referral Clerk - Medical Office Support in Cornholme employer: Resolution Think
At Resolution Think LLC, we pride ourselves on being an exceptional employer that values our employees' contributions and fosters a supportive work culture. Located at the Portsmouth Naval Medical Center, our team enjoys a collaborative environment with opportunities for professional growth and development, all while serving our military and civilian partners. We offer competitive benefits and a commitment to work-life balance, making us an ideal choice for those seeking meaningful and rewarding employment in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Referral Clerk - Medical Office Support in Cornholme
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Resolution Think.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Resolution Think.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Resolution Think, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Referral Clerk - Medical Office Support in Cornholme
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Resolution Think.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Resolution Think.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Resolution Think. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Resolution Think. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Resolution Think
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Resolution Think’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
