Medical Office Clerk in Cornholme

Resolution Think LLC is an 8(a), EDWOSB, WOSB, and HUBZone-certified federal contractor providing exceptional administrative, clinical, and professional services to federal agencies nationwide. We are committed to delivering outstanding customer service and mission support to our military and civilian partners. We are currently seeking experienced medical office clerks to support multiple departments at Portsmouth Naval Medical Center.

This position involves supported administrative functions within the assigned department to include:

• Patient registration, check in/out, and referral requests.
• Utilising MHSGENESIS and various other databases in support of patient care and to satisfy administrative requirements.
• Providing scheduling services for patient care.
• Serving as the initial point of contact for staff and patients to the department.
• Conducting oneself in a professional and courteous manner and displaying sensitivity to patients’ needs.
• Being largely responsible for most aspects of the check-in process as patients present to the department, including greeting patients, checking in and updating patient records, assisting patients in completion of appropriate forms and question sheets, providing patients with educational material or showing educational videotapes, and coordinating patient flow through the department.
• Maintaining records of patients treated and examinations performed.
• Utilising the MTF automated patient scheduling system to set patient exams and reminding patients of upcoming appointments by telephoning them prior to their appointed visit.
• Receiving phone calls from patients, physicians, emergency room personnel, providers at outlying clinics, other departments, MTFs or DoD installations.
• Screening incoming calls, ascertaining the nature of the call, following established department guidelines, and forwarding calls appropriately.
• Acting as the information receptionist for the department, which involves answering the telephone and receiving patients/family members/visitors and military personnel in the radiology spaces; taking appropriate measures to ensure confidentiality and privacy during interactions, and providing the necessary information and material (i.e., patient's prior images, consults, brief description of problem, etc.) to aid in handling callers/visitors.
• Maintaining ongoing contact with beneficiaries, staff members, and healthcare providers primarily by telephone, in person, or via electronic mail.
• Contacting, via telephone and/or e-mail, patients, healthcare providers, clinics, and hospitals/DOD installations as directed by department staff, following established department guidelines.
• Obtaining and returning transport equipment.
• Using protective devices for patients with communicable diseases.
• Relaying and receiving information regarding the patient’s scheduled medical procedures and communicating with all MTF staff as necessary.
• Being physically capable of normal ambulation, to also include stooping, bending, reaching, lifting, pushing, and pulling medical equipment and patients.

Qualifications

Education: High School Diploma or GED

Experience: A minimum of 12 months of administrative experience working in a medical practice or clinical setting. Knowledge of medical terminology required. Must be able to type at least 50 WPM.

Certification: Active Basic Life Support (BLS) from either American Heart Association (AHA) or American Red Cross.

Security & Citizenship: Candidates must be US Citizens and meet outlined federal background and drug screening to secure base access.