At a Glance
- Tasks: Support daily e-commerce operations and enhance the customer journey.
- Company: Join a dynamic D2C e-commerce team in the UK.
- Benefits: Inclusive culture, career growth, and a chance to make an impact.
- Other info: Collaborate with diverse teams and enjoy a supportive work environment.
- Why this job: Be part of a team that drives innovation in online retail.
- Qualifications: 1-2 years in e-commerce or digital marketing; strong analytical skills.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking an E-Commerce Operations Specialist to join our D2C E-commerce team in the UK. In this role, you will support the day-to-day operations of our online shop(s) and help improve the customer journey and commercial performance through accurate content, smooth processes, and data-driven optimisation. You will report to the EMEA E-commerce Manager and work closely with local Consumer Marketing, to execute campaigns, maintain site readiness, and support a successful platform migration.
Responsibilities
- Support the day-to-day operations of the D2C e-commerce platform (e.g. Shopify), ensuring a smooth and reliable customer experience.
- Maintain website content, navigation, pricing, and promotions, keeping everything accurate and up to date.
- Manage product catalogue updates, including product pages (PDPs), descriptions, assets, and subscription setup.
- Coordinate order, inventory, and fulfilment processes with internal teams and partners to ensure efficient delivery.
- Execute on-site campaigns (homepage, landing pages, content updates) in close collaboration with Marketing.
- Monitor website performance (traffic, conversion, AOV, revenue) and support regular KPI reporting and optimisation initiatives.
- Assist in the migration to a new e-commerce platform, including testing, issue tracking, and post-go-live improvements.
- Conduct quality checks and coordinate bug fixes with tech partners.
- Support CRM activities within Shopify and generate regular performance reports.
- Identify opportunities to improve the customer journey (e.g. navigation, checkout, post-purchase experience).
- Ensure compliance with e-commerce requirements (e.g. GDPR, consumer information).
- Work closely with cross-functional teams (Marketing, Customer Service, Supply Chain, Tech) to deliver smooth operations.
Your Profile
- First experience in e-commerce, digital marketing, or online retail (approx. 1–2 years).
- Hands-on, detail-oriented, and able to manage multiple tasks in a fast-paced environment.
- Strong analytical mindset with the ability to interpret data and turn insights into actions.
- Basic understanding of e-commerce operations (e.g. merchandising, payments, fulfilment, conversion optimisation).
- Experience with Shopify or similar platforms; familiarity with integrations is a plus.
- Comfortable working in evolving environments (e.g. platform migrations, changing processes).
- Strong communication skills and ability to collaborate with international teams.
- Customer-centric mindset with a focus on improving user experience and removing friction points.
- Experience with CRM tools, analytics (e.g. Google Analytics), and Excel is advantageous.
- Basic knowledge of HTML/CSS or CMS tools is a plus.
- Interest in regulated industries such as healthcare or medtech is beneficial.
- Fluent in English; additional languages are a plus.
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
E-Commerce Operations Specialist employer: ResMed
As an E-Commerce Operations Specialist in our dynamic D2C E-commerce team based in the UK, you'll be part of a vibrant work culture that prioritises innovation and collaboration. We offer a supportive environment where your contributions directly impact customer experiences and commercial success, alongside opportunities for professional growth and development. Join us to be part of a mission-driven company that values diversity and encourages individual expression, making it an excellent place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land E-Commerce Operations Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the e-commerce space, especially those who work with Shopify or similar platforms. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your e-commerce knowledge. Whether it’s a mock-up of an online shop or a case study on improving customer journeys, let your creativity shine!
✨Tip Number 3
Prepare for interviews by diving deep into the company’s e-commerce operations. Understand their current challenges and think of ways you could contribute. This shows you’re not just interested in the role, but also invested in their success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace E-Commerce Operations Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the E-Commerce Operations Specialist role. Highlight your experience in e-commerce, digital marketing, or online retail, and don’t forget to mention any hands-on experience with platforms like Shopify!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about improving customer journeys and how your analytical mindset can contribute to our team. Keep it engaging and relevant to the job description.
Showcase Your Skills:Don’t just list your skills; demonstrate them! If you have experience with data analysis or CRM tools, share specific examples of how you've used these skills to drive results in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. Plus, we promise to respond to every applicant!
How to prepare for a job interview at ResMed
✨Know Your E-Commerce Basics
Brush up on your understanding of e-commerce operations, especially around platforms like Shopify. Be ready to discuss how you’ve managed product catalogues or executed campaigns in the past. This shows you’re not just familiar with the tools but also understand their impact on customer experience.
✨Show Off Your Analytical Skills
Prepare to talk about how you've used data to drive decisions in previous roles. Whether it’s improving conversion rates or optimising website performance, having specific examples will demonstrate your analytical mindset and ability to turn insights into actions.
✨Demonstrate Your Customer-Centric Approach
Think of ways you’ve improved the customer journey in past experiences. Whether it’s streamlining checkout processes or enhancing post-purchase experiences, be ready to share these stories. This will highlight your focus on user experience, which is crucial for this role.
✨Be Ready for Cross-Functional Collaboration
Since this role involves working closely with various teams, prepare examples of how you’ve successfully collaborated with others in the past. Highlight your communication skills and adaptability, especially in fast-paced environments or during platform migrations.
