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- Tasks: Support daily e-commerce operations and enhance the customer journey on our online shop.
- Company: Join a dynamic team in a leading D2C e-commerce company.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Collaborative environment with a focus on diversity and inclusion.
- Why this job: Make a real impact on customer experience while working with innovative e-commerce solutions.
- Qualifications: 1-2 years in e-commerce or digital marketing; strong analytical and communication skills.
The predicted salary is between 30000 - 40000 ÂŁ per year.
We are seeking an E-Commerce Operations Specialist to join our D2C E-commerce team in the UK. In this role, you will support the day-to-day operations of our online shop(s) and help improve the customer journey and commercial performance through accurate content, smooth processes, and data-driven optimisation. You will report to the EMEA E-commerce Manager and work closely with local Consumer Marketing, to execute campaigns, maintain site readiness, and support a successful platform migration.
Responsibilities
- Support the day-to-day operations of the D2C e-commerce platform (e.g. Shopify), ensuring a smooth and reliable customer experience.
- Maintain website content, navigation, pricing, and promotions, keeping everything accurate and up to date.
- Manage product catalogue updates, including product pages (PDPs), descriptions, assets, and subscription setup.
- Coordinate order, inventory, and fulfilment processes with internal teams and partners to ensure efficient delivery.
- Execute on-site campaigns (homepage, landing pages, content updates) in close collaboration with Marketing.
- Monitor website performance (traffic, conversion, AOV, revenue) and support regular KPI reporting and optimisation initiatives.
- Assist in the migration to a new e-commerce platform, including testing, issue tracking, and post-go-live improvements.
- Conduct quality checks and coordinate bug fixes with tech partners.
- Support CRM activities within Shopify and generate regular performance reports.
- Identify opportunities to improve the customer journey (e.g. navigation, checkout, post-purchase experience).
- Ensure compliance with e-commerce requirements (e.g. GDPR, consumer information).
- Work closely with cross-functional teams (Marketing, Customer Service, Supply Chain, Tech) to deliver smooth operations.
Your Profile
- First experience in e-commerce, digital marketing, or online retail (approx. 1–2 years).
- Hands-on, detail-oriented, and able to manage multiple tasks in a fast-paced environment.
- Strong analytical mindset with the ability to interpret data and turn insights into actions.
- Basic understanding of e-commerce operations (e.g. merchandising, payments, fulfilment, conversion optimisation).
- Experience with Shopify or similar platforms; familiarity with integrations is a plus.
- Comfortable working in evolving environments (e.g. platform migrations, changing processes).
- Strong communication skills and ability to collaborate with international teams.
- Customer-centric mindset with a focus on improving user experience and removing friction points.
- Experience with CRM tools, analytics (e.g. Google Analytics), and Excel is advantageous.
- Basic knowledge of HTML/CSS or CMS tools is a plus.
- Interest in regulated industries such as healthcare or medtech is beneficial.
- Fluent in English; additional languages are a plus.
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
E-Commerce Operations Specialist in Didcot employer: ResMed
Contact Detail:
ResMed Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-Commerce Operations Specialist in Didcot
✨Tip Number 1
Network like a pro! Reach out to people in the e-commerce space, especially those who work with Shopify or similar platforms. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your e-commerce knowledge. Whether it’s a mock-up of an online shop or a case study on improving customer journeys, let your creativity shine!
✨Tip Number 3
Prepare for interviews by brushing up on your data analysis skills. Be ready to discuss how you’ve used data to drive decisions in past roles. We love seeing candidates who can turn insights into actions!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re committed to responding to every applicant, so you won’t be left hanging.
We think you need these skills to ace E-Commerce Operations Specialist in Didcot
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the E-Commerce Operations Specialist role. Highlight your experience in e-commerce, digital marketing, or online retail, and don’t forget to mention any specific tools like Shopify that you’ve used.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about improving customer journeys and how your analytical mindset can contribute to our team. Keep it engaging and relevant!
Showcase Your Skills: Don’t just list your skills; demonstrate them! If you have experience with data analysis or CRM tools, share examples of how you've used these skills to drive results in previous roles.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and we promise to respond to every applicant. Let’s get started on this journey together!
How to prepare for a job interview at ResMed
✨Know Your E-Commerce Basics
Make sure you brush up on your e-commerce knowledge, especially around platforms like Shopify. Understand the key operations such as merchandising, payments, and fulfilment processes. This will show that you're not just interested in the role but also have a solid grasp of what it entails.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used data to drive decisions in past roles. Bring examples of how you've monitored performance metrics and made recommendations based on your findings. This will highlight your analytical mindset, which is crucial for optimising the customer journey.
✨Demonstrate Your Customer-Centric Approach
Think about ways you've improved user experiences in previous positions. Be ready to share specific examples where you identified friction points and implemented solutions. This will resonate well with the company's focus on enhancing the customer journey.
✨Be Ready for Cross-Functional Collaboration
Since this role involves working closely with various teams, prepare to discuss your experience in collaborating with different departments. Highlight any successful projects where teamwork was key, as this will show you're a great fit for their collaborative culture.