At a Glance
- Tasks: Support daily e-commerce operations and enhance customer experience on our Shopify platform.
- Company: Join a dynamic team in a fast-paced e-commerce environment.
- Benefits: Gain hands-on experience, develop skills, and enjoy a collaborative culture.
- Other info: Work with cross-functional teams and grow your career in a thriving industry.
- Why this job: Make a real impact on customer journeys and drive e-commerce success.
- Qualifications: 1-2 years in e-commerce or digital marketing; detail-oriented and analytical.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- Support the day-to-day operations of the D2C e-commerce platform (e.g. Shopify), ensuring a smooth and reliable customer experience.
- Maintain website content, navigation, pricing, and promotions, keeping everything accurate and up to date.
- Manage product catalogue updates, including product pages (PDPs), descriptions, assets, and subscription setup.
- Coordinate order, inventory, and fulfilment processes with internal teams and partners to ensure efficient delivery.
- Execute on-site campaigns (homepage, landing pages, content updates) in close collaboration with Marketing.
- Monitor website performance (traffic, conversion, AOV, revenue) and support regular KPI reporting and optimisation initiatives.
- Assist in the migration to a new e-commerce platform, including testing, issue tracking, and post-go-live improvements.
- Conduct quality checks and coordinate bug fixes with tech partners.
- Support CRM activities within Shopify and generate regular performance reports.
- Identify opportunities to improve the customer journey (e.g. navigation, checkout, post-purchase experience).
- Ensure compliance with e-commerce requirements (e.g. GDPR, consumer information).
- Work closely with cross-functional teams (Marketing, Customer Service, Supply Chain, Tech) to deliver smooth operations.
Qualifications
- First experience in e-commerce, digital marketing, or online retail (approx. 1–2 years).
- Hands-on, detail-oriented, and able to manage multiple tasks in a fast-paced environment.
- Strong analytical mindset with the ability to interpret data and turn insights into actions.
- Basic understanding of e-commerce operations (e.g. merchandising, payments, fulfilment, conversion optimisation).
- Experience with Shopify or similar platforms; familiarity with integrations is a plus.
- Comfortable working in evolving environments (e.g. platform migrations, changing processes).
- Strong communication skills and ability to collaborate with international teams.
- Customer-centric mindset with a focus on improving user experience and removing friction points.
- Experience with CRM tools, analytics (e.g. Google Analytics), and Excel is advantageous.
- Basic knowledge of HTML/CSS or CMS tools is a plus.
- Interest in regulated industries such as healthcare or medtech is beneficial.
- Fluent in English; additional languages are a plus.
We commit to respond to every applicant.
E-Commerce Operations Specialist in Harwell employer: ResMed Inc
As an E-Commerce Operations Specialist, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company fosters a collaborative culture where innovation is encouraged, and your contributions directly impact the customer experience on our D2C e-commerce platform. Located in a vibrant area, we offer competitive benefits, flexible working arrangements, and opportunities to engage with cross-functional teams, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land E-Commerce Operations Specialist in Harwell
✨Tip Number 1
Network like a pro! Reach out to people in the e-commerce space, especially those who work with Shopify or similar platforms. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your experience with e-commerce operations. Whether it's a mock Shopify store or a case study on improving customer journeys, let your creativity shine!
✨Tip Number 3
Prepare for interviews by brushing up on key metrics and tools relevant to the role. Be ready to discuss how you've used data to drive decisions in past roles. We love seeing candidates who can turn insights into actions!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re committed to responding to every applicant, so you won’t be left hanging!
We think you need these skills to ace E-Commerce Operations Specialist in Harwell
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the E-Commerce Operations Specialist role. Highlight your experience with e-commerce platforms like Shopify and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about e-commerce and how your background aligns with our needs. Don’t forget to mention any specific projects or achievements that showcase your skills.
Showcase Your Analytical Skills:Since this role involves monitoring website performance and interpreting data, make sure to highlight any analytical experience you have. Share examples of how you've used data to drive decisions or improve processes in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people. We can’t wait to hear from you!
How to prepare for a job interview at ResMed Inc
✨Know Your E-Commerce Basics
Make sure you brush up on your e-commerce knowledge, especially around platforms like Shopify. Understand the key operations such as product management, order fulfilment, and customer experience. This will show that you're not just familiar with the terms but can also apply them in real scenarios.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data to drive decisions in past roles. Whether it's improving conversion rates or optimising website performance, having specific examples ready will demonstrate your analytical mindset and ability to turn insights into actions.
✨Highlight Your Teamwork Experience
Since this role involves working closely with cross-functional teams, share examples of how you've successfully collaborated with others in previous jobs. Emphasise your communication skills and how you’ve contributed to a smooth workflow across departments.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like a website bug during a major campaign or managing inventory issues. Think through potential challenges and how you would approach them, showcasing your problem-solving skills and customer-centric mindset.
