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- Tasks: Support daily e-commerce operations and enhance the customer journey on our online shop.
- Company: Join a dynamic team in a leading D2C e-commerce company.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Exciting career development in a supportive and diverse environment.
- Why this job: Be part of an innovative team that shapes the future of online shopping.
- Qualifications: Experience in e-commerce or digital marketing; strong analytical and communication skills.
The predicted salary is between 30000 - 40000 ÂŁ per year.
We are seeking an E-Commerce Operations Specialist to join our D2C E-commerce team in the UK. In this role, you will support the day-to-day operations of our online shop(s) and help improve the customer journey and commercial performance through accurate content, smooth processes, and data-driven optimisation. You will report to the EMEA E-commerce Manager and work closely with local Consumer Marketing, to execute campaigns, maintain site readiness, and support a successful platform migration.
Responsibilities- Support the day-to-day operations of the D2C e-commerce platform (e.g. Shopify), ensuring a smooth and reliable customer experience.
- Maintain website content, navigation, pricing, and promotions, keeping everything accurate and up to date.
- Manage product catalogue updates, including product pages (PDPs), descriptions, assets, and subscription setup.
- Coordinate order, inventory, and fulfilment processes with internal teams and partners to ensure efficient delivery.
- Execute on-site campaigns (homepage, landing pages, content updates) in close collaboration with Marketing.
- Monitor website performance (traffic, conversion, AOV, revenue) and support regular KPI reporting and optimisation initiatives.
- Assist in the migration to a new e-commerce platform, including testing, issue tracking, and post-go-live improvements.
- Conduct quality checks and coordinate bug fixes with tech partners.
- Support CRM activities within Shopify and generate regular performance reports.
- Identify opportunities to improve the customer journey (e.g. navigation, checkout, post-purchase experience).
- Ensure compliance with e-commerce requirements (e.g. GDPR, consumer information).
- Work closely with cross-functional teams (Marketing, Customer Service, Supply Chain, Tech) to deliver smooth operations.
- First experience in e-commerce, digital marketing, or online retail (approx. 1–2 years).
- Hands-on, detail-oriented, and able to manage multiple tasks in a fast-paced environment.
- Strong analytical mindset with the ability to interpret data and turn insights into actions.
- Basic understanding of e-commerce operations (e.g. merchandising, payments, fulfilment, conversion optimisation).
- Experience with Shopify or similar platforms; familiarity with integrations is a plus.
- Comfortable working in evolving environments (e.g. platform migrations, changing processes).
- Strong communication skills and ability to collaborate with international teams.
- Customer-centric mindset with a focus on improving user experience and removing friction points.
- Experience with CRM tools, analytics (e.g. Google Analytics), and Excel is advantageous.
- Basic knowledge of HTML/CSS or CMS tools is a plus.
- Interest in regulated industries such as healthcare or medtech is beneficial.
- Fluent in English; additional languages are a plus.
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
E-Commerce Operations Specialist employer: ResMed Inc
Contact Detail:
ResMed Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-Commerce Operations Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the e-commerce space, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your e-commerce projects, campaigns, or any relevant work. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching the company’s e-commerce strategies and recent campaigns. Tailor your answers to show how your experience aligns with their goals. We want to see that you’re genuinely interested!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace E-Commerce Operations Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the E-Commerce Operations Specialist role. Highlight your experience in e-commerce, digital marketing, or online retail, and don’t forget to mention any specific tools like Shopify that you’ve used.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about e-commerce and how your skills can help improve the customer journey at StudySmarter. Keep it engaging and relevant!
Show Off Your Analytical Skills: Since this role involves data-driven optimisation, make sure to showcase your analytical mindset. Mention any experience you have with analytics tools or how you've used data to drive decisions in past roles.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we promise to respond to every applicant. Don’t miss out on this opportunity!
How to prepare for a job interview at ResMed Inc
✨Know Your E-Commerce Basics
Make sure you brush up on your e-commerce knowledge, especially around platforms like Shopify. Understand the key operations such as merchandising, payments, and fulfilment processes. This will show that you're not just interested in the role but also have a solid foundation to build upon.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data to drive decisions in past roles. Bring examples of how you've monitored website performance or improved customer journeys through data-driven insights. This will demonstrate your analytical mindset and ability to turn insights into actions.
✨Highlight Your Teamwork Experience
Since this role involves working closely with various teams, be ready to share experiences where you've collaborated effectively. Talk about how you’ve coordinated with marketing, customer service, or tech teams to achieve common goals. This will highlight your strong communication skills and ability to work in a cross-functional environment.
✨Prepare for Platform Migration Questions
Given the focus on platform migration in the job description, think about any relevant experiences you have. Be ready to discuss challenges you faced during migrations, how you handled testing, and what improvements you implemented post-go-live. This will show your adaptability and problem-solving skills in evolving environments.