At a Glance
- Tasks: Oversee delivery of Cybersecurity and Quality Engineering services, ensuring high-quality client engagements.
- Company: Join a leading firm in cybersecurity with a focus on innovation and quality.
- Benefits: Competitive salary up to £46K, hybrid work, and opportunities for professional growth.
- Other info: Fast-paced role with excellent career advancement opportunities.
- Why this job: Make a real impact in cybersecurity while developing your skills in a dynamic environment.
- Qualifications: Experience in cybersecurity or Quality Engineering, strong project management skills, and SC clearance eligibility.
The predicted salary is between 43000 - 46000 € per year.
We are looking for a proactive and detail-driven Service Delivery Manager to oversee and coordinate the delivery of our Cybersecurity and Quality Engineering services. This pivotal role will involve seamless execution of client engagements, timely delivery of high-quality services, and continuous improvement across operations. As the link between our technical teams and clients, you’ll translate complex security insights into clear, actionable business value.
Key Responsibilities
- Serve as the primary point of contact for client engagements and project delivery
- Coordinate internal teams, resources, and timelines to meet service level objectives
- Oversee quality assurance and reporting of test results, vulnerabilities, and recommendations
- Support pre‑sales activities with technical input and delivery estimations
- Ensure compliance with industry standards, certifications, and internal governance
- Track and report performance metrics, SLA adherence, and customer satisfaction
- Drive continuous improvement in delivery processes, tools, and automation
- Liaise with third‑party vendors and subcontractors as necessary
Requirements
- Proven experience in cybersecurity or Quality Engineering service delivery, ideally with a focus on penetration testing
- Strong understanding of Cyber and Quality Engineering tools and methodologies
- Familiarity with regulatory frameworks and standards (e.g. ISO 27001, GDPR)
- Excellent project management and stakeholder communication skills
- Ability to translate technical risks into business-relevant language
- SC Clearance (or eligible for SC in the UK) is highly desirable
- Relevant certifications (ITIL) is a plus
- Strong attention to detail, accuracy and quality
- Excellent organisational skills
- Proven ability to prioritise effectively and consistently deliver high output in a fast‑paced environment
Service Delivery Manager – Cybersecurity and Quality Engineering - Glasgow/Birmingham/Edinburgh[...] employer: Resillion
Join a forward-thinking company that prioritises employee growth and development, offering a dynamic work culture where innovation thrives. With hybrid working options in vibrant cities like Glasgow, Birmingham, Edinburgh, and Bristol, you will enjoy a competitive salary of up to £46K and the opportunity to make a meaningful impact in the cybersecurity and quality engineering sectors. Our commitment to continuous improvement and collaboration ensures that you will be part of a team that values your contributions and supports your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager – Cybersecurity and Quality Engineering - Glasgow/Birmingham/Edinburgh[...]
✨Tip Number 1
Network like a pro! Reach out to people in the cybersecurity and quality engineering fields. Attend industry events, webinars, or even local meetups. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions related to service delivery and cybersecurity. Think about how you can showcase your experience with project management and stakeholder communication. We recommend doing mock interviews with friends or using online platforms.
✨Tip Number 3
Showcase your skills through real-world examples. When discussing your experience, focus on specific projects where you’ve made an impact. Use metrics to demonstrate your success, like improved SLA adherence or customer satisfaction scores.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Service Delivery Manager – Cybersecurity and Quality Engineering - Glasgow/Birmingham/Edinburgh[...]
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in cybersecurity and Quality Engineering, and don’t forget to mention any relevant certifications like ITIL. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Talk about your project management skills and how you’ve successfully delivered high-quality services in the past. Let us know what makes you tick!
Showcase Your Communication Skills:As a Service Delivery Manager, communication is key. In your application, demonstrate how you can translate complex technical information into business-relevant language. We love seeing examples of how you’ve effectively communicated with clients and stakeholders.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get to see all the other exciting opportunities we have at StudySmarter!
How to prepare for a job interview at Resillion
✨Know Your Cybersecurity Basics
Make sure you brush up on your cybersecurity knowledge, especially around penetration testing and relevant regulatory frameworks like ISO 27001 and GDPR. Being able to discuss these topics confidently will show that you're not just familiar with the role but also passionate about it.
✨Showcase Your Project Management Skills
Prepare examples of how you've successfully managed projects in the past. Highlight your ability to coordinate teams and meet service level objectives. Use the STAR method (Situation, Task, Action, Result) to structure your responses for clarity and impact.
✨Communicate Clearly and Effectively
Since you'll be the link between technical teams and clients, practice translating complex security insights into business-relevant language. This will demonstrate your communication skills and your understanding of how to deliver value to clients.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the role and helps you gauge if the company is the right fit for you. Consider asking about their approach to continuous improvement in service delivery or how they measure customer satisfaction.
