At a Glance
- Tasks: Lead the delivery of cybersecurity and quality engineering services while ensuring client satisfaction.
- Company: Join Resillion, a leader in total quality services with a dynamic culture.
- Benefits: Competitive salary up to £46K, hybrid work, and opportunities for professional growth.
- Other info: Embrace a culture of responsibility and continuous improvement in a fast-paced environment.
- Why this job: Make a real impact in cybersecurity and quality engineering while working with innovative teams.
- Qualifications: Experience in cybersecurity or quality engineering, strong project management skills, and SC clearance eligibility.
The predicted salary is between 46000 - 46000 € per year.
Company Description
Help us to achieve our goal to be the global leader in total quality services. With your help we will achieve this by delivering Total Quality 360, a comprehensive suite of cutting-edge services which combine quality engineering, cyber security, conformance & interoperability and content quality to deliver end-to-end total quality solutions. Here at Resillion, our culture is based on an ‘if you see something, say something’ attitude where we take responsibility. It’s one where we expect to adapt and embrace change as the company grows. It’s based on recognising the individual worth of every one of our employees and developing their skills to keep us all at the forefront of our industry. Above all, it’s a culture where we’re passionate about what we do, and we’re committed to the greater good of the company. If you would like to be part of our journey, then this role may be the one for you.
Job Description
Location: Glasgow, Birmingham, Edinburgh or Bristol - Hybrid
Type: Full-time | Permanent
Salary - up to £46K (Dependant on experience)
** PLEASE NOTE - THIS ROLE WILL REQUIRE FULL SECURITY CLEARANCE (SC) SO ALL APPLICANT MUST HOLD (SC) OR BE EILIGIBLE FOR (SC) WHICH REQUIRES 5 YEAR UK ADDRESS HISTORY TO BE CONSIDERED **
Role Overview
We are looking for a proactive and detail-driven Service Delivery Manager to oversee and coordinate the delivery of our Cybersecurity and Quality Engineering services. This pivotal role will involve seamless execution of client engagements, timely delivery of high-quality services, and continuous improvement across operations. As the link between our technical teams and clients, you’ll translate complex security insights into clear, actionable business value.
Key Responsibilities
- Serve as the primary point of contact for client engagements and project delivery
- Coordinate internal teams, resources, and timelines to meet service level objectives
- Oversee quality assurance and reporting of test results, vulnerabilities, and recommendations
- Support pre-sales activities with technical input and delivery estimations
- Ensure compliance with industry standards, certifications, and internal governance
- Track and report performance metrics, SLA adherence, and customer satisfaction
- Drive continuous improvement in delivery processes, tools, and automation
- Liaise with third-party vendors and subcontractors as necessary
Requirements
- Proven experience in cybersecurity or Quality Engineering service delivery, ideally with a focus on penetration testing
- Strong understanding of Cyber and Quality Engineering tools and methodologies
- Familiarity with regulatory frameworks and standards (e.g. ISO 27001, GDPR)
- Excellent project management and stakeholder communication skills
- Ability to translate technical risks into business-relevant language
- SC Clearance (or eligible for SC in the UK) is highly desirable
- Relevant certifications (ITIL) is a plus
- Strong attention to detail, accuracy and quality
- Excellent organisational skills
- Proven ability to prioritise effectively and consistently deliver high output in a fast-paced environment
Service Delivery Manager – Cybersecurity and Quality Engineering - Glasgow/Birmingham/Edinburgh/Bristol - Hybrid - Salary up to £46K employer: Resillion
At Resillion, we pride ourselves on fostering a dynamic and inclusive work culture that champions individual growth and responsibility. As a Service Delivery Manager in our Cybersecurity and Quality Engineering team, you will benefit from a hybrid working model across vibrant cities like Glasgow, Birmingham, Edinburgh, or Bristol, while enjoying competitive remuneration and opportunities for professional development. Join us in our mission to lead the industry in total quality services, where your contributions will be valued and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager – Cybersecurity and Quality Engineering - Glasgow/Birmingham/Edinburgh/Bristol - Hybrid - Salary up to £46K
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you show that you're not just a fit for the role, but for the team too!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in cybersecurity and quality engineering can add value to the company. Tailor your examples to highlight your experience with compliance and project management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our journey at Resillion.
We think you need these skills to ace Service Delivery Manager – Cybersecurity and Quality Engineering - Glasgow/Birmingham/Edinburgh/Bristol - Hybrid - Salary up to £46K
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in cybersecurity and quality engineering, and don’t forget to mention any relevant certifications you hold. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our goal of delivering Total Quality 360. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to deliver high-quality services. Use metrics where possible to show how you’ve made an impact in previous roles. We’re all about results here at StudySmarter!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at Resillion
✨Know Your Cybersecurity Basics
Make sure you brush up on your cybersecurity knowledge before the interview. Understand key concepts, tools, and methodologies relevant to the role. Being able to discuss penetration testing and compliance with standards like ISO 27001 will show that you're serious about the position.
✨Showcase Your Project Management Skills
Prepare examples from your past experiences where you've successfully managed projects or client engagements. Highlight your ability to coordinate teams and meet service level objectives. This will demonstrate your capability to handle the responsibilities of a Service Delivery Manager.
✨Communicate Clearly and Confidently
Practice translating complex technical information into business-relevant language. During the interview, focus on how you can convey security insights in a way that resonates with clients. This skill is crucial for the role, so be ready to showcase it.
✨Embrace the Company Culture
Familiarise yourself with Resillion's culture of responsibility and adaptability. Be prepared to discuss how you align with their values and how you can contribute to their goal of delivering total quality services. Showing that you fit into their culture can set you apart from other candidates.
