At a Glance
- Tasks: Lead the delivery of Cybersecurity and Quality Engineering services while ensuring client satisfaction.
- Company: Join a dynamic team in a leading cybersecurity firm with a hybrid work model.
- Benefits: Competitive salary up to £46K, flexible working, and opportunities for professional growth.
- Other info: Full security clearance needed; excellent career advancement opportunities await.
- Why this job: Make a real impact in cybersecurity while developing your skills in a fast-paced environment.
- Qualifications: Experience in cybersecurity or Quality Engineering and strong project management skills required.
The predicted salary is between 46000 - 46000 € per year.
We are looking for a proactive and detail-driven Service Delivery Manager to oversee and coordinate the delivery of our Cybersecurity and Quality Engineering services. This pivotal role will involve seamless execution of client engagements, timely delivery of high-quality services, and continuous improvement across operations. As the link between our technical teams and clients, you’ll translate complex security insights into clear, actionable business value.
Key Responsibilities
- Serve as the primary point of contact for client engagements and project delivery
- Coordinate internal teams, resources, and timelines to meet service level objectives
- Oversee quality assurance and reporting of test results, vulnerabilities, and recommendations
- Support pre‑sales activities with technical input and delivery estimations
- Ensure compliance with industry standards, certifications, and internal governance
- Track and report performance metrics, SLA adherence, and customer satisfaction
- Drive continuous improvement in delivery processes, tools, and automation
- Liaise with third‑party vendors and subcontractors as necessary
Requirements
- Proven experience in cybersecurity or Quality Engineering service delivery, ideally with a focus on penetration testing
- Strong understanding of Cyber and Quality Engineering tools and methodologies
- Familiarity with regulatory frameworks and standards (e.g. ISO 27001, GDPR)
- Excellent project management and stakeholder communication skills
- Ability to translate technical risks into business-relevant language
- SC Clearance (or eligible for SC in the UK) is highly desirable
- Relevant certifications (ITIL) is a plus
- Strong attention to detail, accuracy and quality
- Excellent organisational skills
- Proven ability to prioritise effectively and consistently deliver high output in a fast‑paced environment
Service Delivery Manager – Cybersecurity and Quality Engineering - Glasgow/Birmingham/Edinburgh[...] employer: Resillion
Join a forward-thinking company that prioritises employee growth and development, offering a dynamic work culture where innovation thrives. With hybrid working options available in vibrant cities like Glasgow, Birmingham, Edinburgh, and Bristol, you will enjoy a competitive salary of up to £46K and the opportunity to make a meaningful impact in the field of cybersecurity and quality engineering. Our commitment to continuous improvement and collaboration ensures that you will be part of a supportive team dedicated to delivering high-quality services while fostering your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager – Cybersecurity and Quality Engineering - Glasgow/Birmingham/Edinburgh[...]
✨Tip Number 1
Network like a pro! Reach out to people in the cybersecurity and quality engineering fields on LinkedIn. Join relevant groups, attend webinars, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions related to service delivery and cybersecurity. Think about how you can showcase your experience with project management and stakeholder communication. We recommend doing mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 3
Showcase your skills through real-world examples. When discussing your experience, use the STAR method (Situation, Task, Action, Result) to clearly articulate how you've tackled challenges in previous roles. This will help interviewers see the value you can bring to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Service Delivery Manager – Cybersecurity and Quality Engineering - Glasgow/Birmingham/Edinburgh[...]
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in cybersecurity and Quality Engineering, and don’t forget to mention any relevant certifications like ITIL. We want to see how your skills match what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Talk about your project management skills and how you’ve successfully delivered services in the past. Remember, we love a good story!
Showcase Your Communication Skills:As a Service Delivery Manager, communication is key. In your application, demonstrate how you’ve effectively liaised with clients and internal teams. Use clear, concise language to show us you can translate complex ideas into business value.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join the StudySmarter team!
How to prepare for a job interview at Resillion
✨Know Your Cybersecurity Basics
Make sure you brush up on your cybersecurity knowledge, especially around penetration testing and relevant frameworks like ISO 27001 and GDPR. Being able to discuss these topics confidently will show that you're not just familiar with the role but also passionate about it.
✨Showcase Your Project Management Skills
Prepare examples of how you've successfully managed projects in the past. Highlight your ability to coordinate teams and meet service level objectives. Use the STAR method (Situation, Task, Action, Result) to structure your responses for clarity.
✨Communicate Clearly and Effectively
As a Service Delivery Manager, you'll need to translate complex technical information into business-relevant language. Practice explaining technical concepts in simple terms, as this will be crucial during your interview and in the role itself.
✨Demonstrate Continuous Improvement Mindset
Be ready to discuss how you've driven continuous improvement in previous roles. Share specific examples of tools or processes you've implemented that enhanced service delivery or quality assurance. This will show your proactive approach and commitment to excellence.
