At a Glance
- Tasks: Lead the delivery of top-notch cybersecurity and quality engineering services.
- Company: Join Resillion, a forward-thinking company passionate about quality and innovation.
- Benefits: Competitive salary up to £46K, hybrid work, and opportunities for professional growth.
- Other info: Dynamic role with a focus on continuous improvement and career development.
- Why this job: Be a key player in transforming complex security insights into business value.
- Qualifications: Experience in cybersecurity or Quality Engineering and strong project management skills.
The predicted salary is between 46000 - 46000 £ per year.
Help us to achieve our goal to be the global leader in total quality services. With your help we will achieve this by delivering Total Quality 360, a comprehensive suite of cutting‑edge services which combine quality engineering, cyber security, conformance & interoperability and content quality to deliver end‑to‑end total quality solutions. Here at Resillion, our culture is based on an ‘if you see something, say something’ attitude where we take responsibility. It’s one where we expect to adapt and embrace change as the company grows. It’s based on recognising the individual worth of every one of our employees and developing their skills to keep us all at the forefront of our industry. Above all, it’s a culture where we’re passionate about what we do, and we’re committed to the greater good of the company. If you would like to be part of our journey, then this role may be the one for you.
Position Details
- Location: Glasgow / Birmingham / Bristol – Hybrid
- Type: Full‑time | Permanent
- Salary – Up to £46K (Depends on Experience)
NOTE: All applicants must hold or be eligible for full security clearance and have 5 years UK address history.
Role Overview
We are looking for a proactive and detail‑driven Service Delivery Manager to oversee and coordinate the delivery of our Cybersecurity and Quality Engineering services. This pivotal role will involve seamless execution of client engagements, timely delivery of high‑quality services, and continuous improvement across operations. As the link between our technical teams and clients, you’ll translate complex security insights into clear, actionable business value.
Key Responsibilities
- Serve as the primary point of contact for client engagements and project delivery
- Coordinate internal teams, resources, and timelines to meet service level objectives
- Oversee quality assurance and reporting of test results, vulnerabilities, and recommendations
- Support pre‑sales activities with technical input and delivery estimations
- Ensure compliance with industry standards, certifications, and internal governance
- Track and report performance metrics, SLA adherence, and customer satisfaction
- Drive continuous improvement in delivery processes, tools, and automation
- Liaise with third‑party vendors and subcontractors as necessary
Requirements
- Proven experience in cybersecurity or Quality Engineering service delivery, ideally with a focus on penetration testing
- Strong understanding of Cyber and Quality Engineering tools and methodologies
- Familiarity with regulatory frameworks and standards (e.g., ISO 27001, GDPR)
- Excellent project management and stakeholder communication skills
- Ability to translate technical risks into business‑relevant language
- SC Clearance (or eligible for SC in the UK) is highly desirable
- Relevant certifications (ITIL) is a plus
- Strong attention to detail, accuracy and quality
- Excellent organisational skills
- Proven ability to prioritise effectively and consistently deliver high output in a fast‑paced environment
Service Delivery Manager - Cybersecurity and Quality Engineering in Birmingham employer: Resillion
At Resillion, we pride ourselves on being an exceptional employer, fostering a culture of responsibility and adaptability in our Glasgow, Birmingham, and Bristol locations. Our commitment to employee development ensures that you will have ample opportunities for growth while working in a passionate environment dedicated to delivering cutting-edge cybersecurity and quality engineering services. Join us to be part of a team that values individual contributions and strives for excellence in every project.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager - Cybersecurity and Quality Engineering in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their services and how they align with your skills. This will help you articulate how you can contribute to their goal of total quality services.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience in cybersecurity and Quality Engineering clearly and confidently. Highlight your achievements and how they relate to the role of Service Delivery Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our journey at Resillion.
We think you need these skills to ace Service Delivery Manager - Cybersecurity and Quality Engineering in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Delivery Manager role. Highlight your experience in cybersecurity and quality engineering, and don’t forget to mention any relevant certifications. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about delivering total quality services and how you can contribute to our culture of responsibility and continuous improvement. Let us know what makes you tick!
Showcase Your Communication Skills:As a Service Delivery Manager, communication is key. In your application, demonstrate your ability to translate complex technical concepts into business-relevant language. We love seeing candidates who can bridge the gap between tech and clients!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get to explore more about our company and culture while you’re at it!
How to prepare for a job interview at Resillion
✨Know Your Stuff
Make sure you brush up on your knowledge of cybersecurity and quality engineering. Familiarise yourself with key tools, methodologies, and regulatory frameworks like ISO 27001 and GDPR. Being able to discuss these confidently will show that you're serious about the role.
✨Showcase Your Project Management Skills
Prepare examples from your past experiences where you've successfully managed projects or client engagements. Highlight how you coordinated teams, met service level objectives, and drove continuous improvement. This will demonstrate your ability to handle the responsibilities of the Service Delivery Manager role.
✨Communicate Clearly
Practice translating complex technical concepts into business-relevant language. During the interview, focus on how you can convey security insights in a way that resonates with clients. This skill is crucial for bridging the gap between technical teams and clients.
✨Embrace the Culture
Familiarise yourself with the company culture at Resillion. Be ready to discuss how you align with their values, such as taking responsibility and adapting to change. Showing that you’re passionate about contributing to the greater good of the company will set you apart.
