C&I Engineering Manager

Help us to achieve our goal to be the global leader in total quality services. With your help we will achieve this by delivering Total Quality 360, a comprehensive suite of cutting-edge services which combine quality engineering, cyber security, conformance & interoperability and content quality to deliver end-to-end total quality solutions.

Here at Resillion, our culture is based on an ‘if you see something, say something’ attitude where we take responsibility. It’s one where we expect to adapt and embrace change as the company grows. It’s based on recognising the individual worth of every one of our employees and developing their skills to keep us all at the forefront of our industry. Above all, it’s a culture where we’re passionate about what we do, and we’re committed to the greater good of the company. If you would like to be part of our journey, then this role may be the one for you.

Department: Global Conformance and Interoperability Practice

Location: Bristol

Purpose and objectives of the role

This position involves the development and supervision of global software engineering capabilities within the Conformance and Interoperability (C&I) Practice, one of four centres of excellence, including Content, Quality Engineering (QE), and Cybersecurity, within Resillion. The C&I practice engineering team delivers products and custom solutions, including software and tools, to support customers primarily in the Global Consumer Electronics (GCE) sector. The C&I Engineering team is mainly located in Bristol, UK, and Bangalore, India, with additional support from C&I teams in Shenzhen, China, and Hasselt, Belgium. The role includes developing the C&I engineering capability to meet the growing and evolving needs of Resillion and its customers, as well as creating processes to efficiently deploy this capability.

Main duties and responsibilities

• Oversee global software engineering, delivery, and support, including managing technical resources, and provide covering support to the project management team.
• Grow and manage a software engineering team, address training needs, and manage performance of direct reports.
• Coordinate with customers, other C&I managers, Practice leads, and regional management at Resillion’s main centres.
• Achieve an optimal balance of resourcing and costs, between sustaining existing licensed products and developing new software and solutions in support of customer projects.
• Occasionally: short-term travel may be required.

Capability Management:

• Work with Global HR and regional managers on hiring strategies for various scenarios, including on-site at customer locations worldwide and right-shoring engineering capabilities across Resillion’s global labs to support projects.
• Oversee top-level engineering line management, ensuring performance management processes are followed.
• Develop skills assessments, training plans, and identify gaps, collaborating with the Talent team to address any external resource needs.
• Develop a team structure and processes aligned with software engineering best practices.
• Oversee, implement reporting cycles, and ensure adherence of engineering projects to schedule, scope, quality, and budget.
• Ensure customer support and product management functions operate effectively and contribute to the roadmap of solutions and engineering R&D.
• Communicate with internal stakeholders and assist Project Managers in accessing Resillion's capabilities, including practice leads and technical experts, to deliver value to customers.
• Act as the primary escalation point for resourcing, priorities, and customer conflicts.
• Identify options and collaborate with the project manager to obtain stakeholder support to address these conflicts.

Qualifications

• Project Management: Expertise in APM, PMI, PRINCE2, and Agile methodologies (including Scrum, Kanban, and DSDM), with adaptable application based on situational requirements. Proficient in risk identification, mitigation strategies, quality assurance, budget control, and time management.
• Ownership and Adaptability: Capable of undertaking challenges and completing them successfully by coordinating with relevant parties to resolve issues and achieve goals. Adapts to evolving circumstances, approaches change positively and proactively seeks solutions.
• Relationship Management and Effective Communication: Skilled at building robust relationships and clearly communicating information and expectations to all stakeholders.
• Mentoring and Coaching: Provides guidance and support to facilitate the growth and development of team members.
• Negotiation & Conflict Resolution: Adept at negotiating with stakeholders and addressing and resolving conflicts effectively.
• Empathy and Emotional Intelligence: Understanding and addressing the emotional needs of team members.

Experience required by the role:

• Project Management: Proficient in software development processes and practices, with experience in delivering projects of varying sizes involving multiple stakeholders.
• People Management: Demonstrates real-world application of people management techniques, including team expansion and adaptation to change.
• Leadership: Experienced in leading software teams with a focus on people management responsibilities.
• Performance Management: Skilled in managing and evaluating team performance.
• Training and Development: Adept at developing and implementing training programs for team members.

Additional Information

Why Join Us? Work in a dynamic and rapidly evolving field. Competitive compensation, benefits, and growth opportunities. Make a significant impact on the organization’s overall posture.