Technical Training Specialist (Heating Systems)

Overview As Technical Training Specialist (TTS) for Resideo, you will play a critical role in the success of our global training programs through the Resideo Academy brand.This position is responsible for delivering technical product training across the Resideo portfolio. This is primarily focused on heating products and hydronic systems but may include coverage across the Resideo portfolio. As well as individual product training, the TTS will be able to deliver training across HVAC industry requirements, together with product applications and solutions.The TTS will be capable of training across all touch points of the Resideo community, ranging from our technical installer customer base, to sales and internal staff. By applying blended learning, the TTS will need to be adaptable, ensuring the right content is delivered to the right audience.The TTS will identify, support and develop new training material applicable to market requirements, and will work with project teams introducing new products and solutions to ensure training needs are covered. Working with local Sales and Technical teams, the TTS will proactively manage the schedule of training events, classes and on-demand requests from other parts of the Resideo business.The TTS may provide technical field support for products they train on, including on-site support for initial installs. The TTS will provide an escalatory path for front line technical support, which may require on-site visits as required.This is a challenging role that relies on building effective relationships across different functional teams. The TTS will be a Resideo Academy brand representative in the UK, with a passion for knowledge transfer and education to excite and engage with customers.Responsibilities Compile, maintain and deliver technical training courses for internal and external customers covering heating and hydronic products, applications, systems and industry requirements.Maintain awareness of emerging HVAC and hydronic products that impact Resideo\’s ability to support and maximise business opportunities.Identify new areas for training development in line with sales and industry trends.Participate in new product testing, evaluations, and launches.Provide technical guidance to sales and internal technical teams.Provide on-site technical support as an escalation path for installs.On-site commissioning/system verification of initial installations as required.Work with sales to deliver regional training events covering product and industry training.Promote Resideo Academy regionally, driving growth and engagement.Develop a network of colleges/schools for technical training collaborations with business leaders.Deliver training courses across the Resideo portfolio as required, including potable water and potentially security systems.You must have A dedicated approach to capturing customer training goals and executing plans to meet those goals.Experience in effective delivery of technical training to industry professionals, ideally in HVAC systems.Creation of technical training course materials using multiple mediums relevant to audience and objectives.Ability to communicate effectively through written, verbal, and presentation skills with multiple levels of stakeholders.Good organisational and time management skills with the ability to manage multiple projects concurrently.Strong communication and interpersonal skills with attention to detail.Good IT literacy, intermediate user of Microsoft Office applications.A self-starter, able to work with minimal supervision and collaboratively.Enthusiastic and self-motivated.Live within commutable distance to our training site in Reading.We value Experience in heating/boiler installationsPreferably experience in customer support or business developmentUnderstanding of Honeywell Home heating controlsKnowledge and experience of Smart HomesWhat\’s in it for you Enjoy a competitive salary, excellent company benefits including company car and phone allowance, and pension contributionsFlexible working facilitiesCareer development opportunities within a global organizationBenefit from industry-specific training and workshopsAccess our top-tier learning and development platformAbout Us Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose-driven industry. Learn more at www.resideo.com.At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the \”EEO is the Law\” poster, the \”EEO is the Law\” Supplement Poster and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use the Contact Us form for assistance.Job information Job Identification: 17237Job Category: Technical TrainingPosting Date: 2025-10-09Job Schedule: Full timeLocations: 3 Waterside Drive, Suite A, Ground Floor, Theale, RG7 4SA, GB(Remote)Incentive Eligible: N/ABusiness: ResideoHiring Salary Range: Salaries are determined by role responsibilities, candidate qualifications, and geographic location.

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