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- Tasks: Help customers troubleshoot smart home tech issues and provide solutions.
- Company: Join ADI Snap One, a leader in smart home technology support.
- Benefits: Enjoy remote work, competitive salary, and career growth opportunities.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction.
- Qualifications: 2+ years in control systems with relevant certifications required.
- Other info: Work flexible hours in a collaborative environment with cutting-edge tech.
The predicted salary is between 30000 - 42000 £ per year.
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Technical Support Specialist, Birmingham
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Client:
Resideo
Location:
Birmingham, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
d3ec08a86dfa
Job Views:
4
Posted:
12.07.2025
Expiry Date:
26.08.2025
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Job Description:
ADI Snap One now have the opportunity for a Technical Support Specialist to join our global Technical Support team. The role is based in the UK on a remote/home-based contract working 9:00am – 5:30pm Friday – Tuesday.
As a Technical Support Specialist you will work directly with end customers of our authorised Partners/Integrators to troubleshoot and resolve any type of connected smart home system enquiries.
This role will suit an individual who has solid experience of custom installations and hold a certification in a control platform such as Control 4, Creston or Savant.
JOB DUTIES:
- You will serve as the front line for our Partner\’s customers to deescalate and solve technical issues the customer will call in for.
- Have a strong background in using OVRC remote management.
- Have an advanced understanding installations to be able to walk customers through how to resolve issues. This includes areas such as: ISP modems Network topology Video Distribution Multiroom audio, wired and wireless solutions Home theater configurations. TV, Media players, cable boxes, etc. Surveillance Thermostat integration and troubleshooting Power management Smart Lighting; centralized and wireless
- This team is comprised of shifts to cover 24/7/365. You will need to have the ability to accommodate business needs.
- Strong communication skills: The ability to clearly document all steps taken in the interaction. This includes providing theories as to why an issue occurred or how to resolve the issue if a site visit is needed.
- Participate in beta testing of new products and solutions, providing actionable feedback to product teams.
YOU MUST HAVE:
- 2+ years of professional experience installing and programming control systems in the CI industry.
- Certification in one or more of the following: Control4, Crestron, Savant, URC, Elan.
- Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions.
- Strong aptitude for troubleshooting across multiple product categories and technologies.
- Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies.
- Exceptional problem-solving skills and ability to quickly learn and apply new technical concepts.
- Exceptional English communication skills, both verbal and written, with a customer-first mindset.
WE VALUE:
- Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups.
- Familiarity with ADI’s proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others.
- Expertise in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions.
- Experience with professional specialized technology systems such as motorized window treatments, centralized lighting, and power management solutions.
- Experience supporting professional integrators or in the custom electronics industry.
WHAT\’S IN IT FOR YOU:
- Competitive salary, pension scheme and employee benefits
- Remote / home based working
- Opportunities for professional development and career advancement.
- Collaborative work environment with access to cutting-edge technology.
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Technical Support Specialist employer: Resideo
Contact Detail:
Resideo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Control4, Crestron, and Savant. Having hands-on experience or even just a solid understanding of these platforms will give you an edge during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills across various smart home systems. Be prepared to discuss real-life scenarios where you've successfully resolved technical issues, as this will demonstrate your problem-solving abilities to potential employers.
✨Tip Number 3
Network with professionals in the custom installation industry. Engaging with others in the field can provide insights into the role and may even lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 4
Prepare to showcase your communication skills. Since the role involves direct interaction with customers, practice explaining complex technical concepts in simple terms. This will help you stand out as a candidate who can effectively support clients.
We think you need these skills to ace Technical Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and custom installations. Emphasise any certifications you hold, such as Control4, Crestron, or Savant, and detail your hands-on experience with smart home systems.
Craft a Strong Cover Letter: In your cover letter, express your passion for technology and customer service. Mention specific examples of how you've successfully resolved technical issues in the past, showcasing your problem-solving skills and communication abilities.
Highlight Relevant Skills: Clearly outline your technical skills related to networking, audio/video systems, and home automation. Make sure to include your familiarity with IoT technologies and any experience with troubleshooting various product categories.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Technical Support Specialist role.
How to prepare for a job interview at Resideo
✨Showcase Your Technical Knowledge
Make sure to brush up on your knowledge of control systems like Control4, Crestron, and Savant. Be prepared to discuss your hands-on experience with installations and troubleshooting, as this will demonstrate your capability to handle the technical aspects of the role.
✨Demonstrate Problem-Solving Skills
Prepare to share specific examples of how you've resolved technical issues in the past. Highlight your approach to troubleshooting and how you communicate solutions to customers, as strong problem-solving skills are crucial for this position.
✨Familiarise Yourself with the Company’s Products
Research ADI's proprietary products like OvrC, Luma, and WattBox. Understanding these technologies will not only impress your interviewers but also show your genuine interest in the company and its offerings.
✨Practice Clear Communication
Since the role requires exceptional communication skills, practice explaining complex technical concepts in simple terms. This will help you convey your ideas clearly during the interview and demonstrate your customer-first mindset.
