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- Tasks: Help customers troubleshoot smart home tech issues and provide solutions.
- Company: Join ADI Snap One, a leader in smart home technology support.
- Benefits: Enjoy remote work, competitive salary, and career growth opportunities.
- Why this job: Be part of a dynamic team and work with cutting-edge technology.
- Qualifications: 2+ years in control systems; certifications in Control4, Crestron, or Savant required.
- Other info: Flexible shifts to cover 24/7 support; strong communication skills essential.
The predicted salary is between 36000 - 60000 £ per year.
ADI now have the opportunity for a Technical Support Specialist to join our global Technical Support team. The role is based in the UK on a remote/home-based contract working 8:30am – 5:00pm Wednesday – Sunday.
As a Technical Support Specialist you will work directly with end customers of our authorised Partners/Integrators to troubleshoot and resolve any type of connected smart home system enquiries.
This role will suit an individual who has solid experience of custom installations and hold a certification in a control platform such as Control 4, Creston or Savant.
JOB DUTIES:
- You will serve as the front line for our Partner\’s customers to deescalate and solve technical issues the customer will call in for.
- Have a strong background in using OVRC remote management.
- Have an advanced understanding installations to be able to walk customers through how to resolve issues. This includes areas such as:
- ISP modems
- Network topology
- Video Distribution
- Multiroom audio, wired and wireless solutions
- Home theatre configurations.
- TV, Media players, cable boxes, etc.
- Surveillance
- Thermostat integration and troubleshooting
- Power management
- Smart Lighting; centralised and wireless
- This team is comprised of shifts to cover 24/7/365. You will need to have the ability to accommodate business needs.
- Strong communication skills:
- The ability to clearly document all steps taken in the interaction. This includes providing theories as to why an issue occurred or how to resolve the issue if a site visit is needed.
- Participate in beta testing of new products and solutions, providing actionable feedback to product teams.
YOU MUST HAVE:
- 2+ years of professional experience installing and programming control systems in the CI industry.
- Certification in one or more of the following:
- Control4, Crestron, Savant, URC, Elan.
- Hands‑on experience installing, configuring, and troubleshooting surveillance, professional audio‑video, and other technology solutions.
- Strong aptitude for troubleshooting across multiple product categories and technologies.
- Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies.
- Exceptional problem‑solving skills and ability to quickly learn and apply new technical concepts.
- Exceptional English communication skills, both verbal and written, with a customer‑first mindset.
WE VALUE:
- Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups.
- Familiarity with ADI’s proprietary exclusive‑brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others.
- Expertise in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions.
- Experience with professional specialised technology systems such as motorised window treatments, centralised lighting, and power management solutions.
- Experience supporting professional integrators or in the custom electronics industry.
WHAT\’S IN IT FOR YOU:
- Competitive salary, pension scheme and employee benefits
- Remote / home‑based working
- Opportunities for professional development and career advancement.
- Collaborative work environment with access to cutting‑edge technology.
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Technical Support Specialist employer: Resideo
Contact Detail:
Resideo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Control4, Crestron, and Savant. Having hands-on experience or even just a solid understanding of these platforms will give you an edge during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills, especially in areas like network topology and smart home systems. Being able to demonstrate your problem-solving abilities in real-time scenarios can impress interviewers.
✨Tip Number 3
Prepare to discuss your previous experiences in customer support roles, particularly how you've handled technical issues. Highlighting your communication skills and customer-first mindset will resonate well with the hiring team.
✨Tip Number 4
Stay updated on the latest trends in IoT and home automation technologies. Showing that you're knowledgeable about current advancements can set you apart from other candidates and demonstrate your passion for the industry.
We think you need these skills to ace Technical Support Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Technical Support Specialist position. Understand the key responsibilities and required skills, such as experience with control systems and strong communication abilities.
Tailor Your CV: Customise your CV to highlight relevant experience in technical support and installations. Emphasise any certifications you hold, such as Control4 or Crestron, and showcase your problem-solving skills and customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for technology and customer support. Mention specific experiences that demonstrate your troubleshooting skills and ability to work with smart home systems, aligning them with the job requirements.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Ensure that your communication is clear and professional, as this reflects your attention to detail and communication skills.
How to prepare for a job interview at Resideo
✨Showcase Your Technical Knowledge
Make sure to brush up on your knowledge of control systems like Control4, Crestron, and Savant. Be prepared to discuss your hands-on experience with installations and troubleshooting, as this will demonstrate your suitability for the role.
✨Demonstrate Problem-Solving Skills
Prepare to share specific examples of how you've resolved technical issues in the past. Highlight your approach to troubleshooting and how you communicate solutions to customers, as this is crucial for a Technical Support Specialist.
✨Familiarise Yourself with Relevant Technologies
Understand the key technologies mentioned in the job description, such as ISP modems, network topology, and smart home systems. Being able to discuss these topics confidently will show that you're well-prepared and knowledgeable.
✨Practice Clear Communication
Since strong communication skills are essential, practice explaining complex technical concepts in simple terms. This will help you convey information effectively during the interview and demonstrate your customer-first mindset.
