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- Tasks: Provide top-notch technical support for fire and security systems, ensuring customer satisfaction.
- Company: Join a leading tech company focused on fire and security solutions.
- Benefits: Enjoy a competitive salary, hybrid work model, and great career growth opportunities.
- Why this job: Make a real difference by enhancing customer experiences in a dynamic environment.
- Qualifications: Experience in fire support and access control, with strong communication skills.
- Other info: Work in a modern office with a collaborative team and exciting projects.
The predicted salary is between 36000 - 60000 ÂŁ per year.
The ADI Centre of Excellence provides technical support for customers across the UK & Ireland, offering pre‑ and post‑sales support for more than 300 products from 15 to 20 vendors covering all aspects of Fire & Security. We are seeking a motivated Technical Support specialist supporting mainly the fire division but with secondary divisions supported also in order to deliver an exceptional customer service experience. The aim of this role is to drive service success, enhance customer satisfaction, maximise customer retention, and support business profitability.
In this position, you will be responsible for:
- Developing detailed project scopes of work that clearly summarise system functionality aligned with client/end‑user requirements.
- Completing remote site surveys (as required) to assess conditions, identify potential difficulties, and compile information for project teams.
- Diagnosing errors or technical problems and determining appropriate solutions.
- Developing and delivering webinar‑based training courses.
- Producing timely and detailed service reports.
- Documenting processes accurately and consistently.
- Collaborating with the technical team and sharing information across the organisation.
- Understanding customer requirements and providing appropriate recommendations or briefings.
- Assisting Outside Sales in evaluating project functionality and creating accurate Bills of Materials.
- Working in coordination with the project team to ensure successful project completion.
- Providing guidance and assistance to customers on installation methods and procedures.
- Identifying and communicating long‑lead items proactively.
- Monitoring and supervising project progress.
- Meeting with vendors to support product evaluations when required.
- Providing metric analysis, insights, and recommendations.
- Identifying new manufacturer partnerships to drive growth.
- Supporting educational and training programmes for ADI field sales teams and customers.
YOU MUST HAVE
- Experience with Fire support (main division).
- Background in Access Control support.
- Positive and effective interaction with internal and external customers.
- Relevant local accreditations supporting Fire & Security products.
- Fluency in the local language.
- Strong verbal and written communication skills.
- Excellent attention to detail.
- Ability to multitask.
- Proficiency in Microsoft Word, Excel and PowerPoint.
WE VALUE
- Networking skills or a technical networking background.
- Experience using AutoCAD, Visio or similar design software.
- Strong computer skills and analytical ability.
- Financial and data analysis skills.
- A proactive, collaborative working style.
- Ability to work effectively within a fast‑paced, matrixed environment.
- A positive “can‑do” attitude and ability to motivate yourself and others.
WHAT’S IN IT FOR YOU
- Competitive salary and benefits package.
- Hybrid working model.
- Excellent career development opportunities.
- A modern working environment at the EMEA Head Office in Oldham.
Technical Support Specialist - Access Control & Fire Security in Oldham employer: Resideo
Contact Detail:
Resideo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist - Access Control & Fire Security in Oldham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Technical Support Specialist role.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and customer service skills. We recommend practising common interview questions related to fire and security systems. Show them you’re not just a tech whiz, but also someone who can communicate effectively with customers.
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! During interviews, share examples of how you’ve diagnosed and resolved technical issues in the past. We want to see that you can think on your feet and provide exceptional support to customers.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. We’re always on the lookout for motivated individuals who are ready to make a difference in the fire and security sector.
We think you need these skills to ace Technical Support Specialist - Access Control & Fire Security in Oldham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Specialist role. Highlight your experience with Fire and Access Control support, and don’t forget to showcase your strong communication skills and attention to detail!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about fire and security, and how your background aligns with our mission at StudySmarter. Keep it engaging and personal!
Showcase Relevant Experience: When filling out your application, be sure to highlight any relevant projects or experiences that demonstrate your ability to diagnose technical problems and deliver exceptional customer service. We love seeing real-world examples!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Resideo
✨Know Your Fire & Security Stuff
Make sure you brush up on your knowledge of fire and security systems. Familiarise yourself with the products and services offered by the company, especially those related to the fire division. This will help you answer technical questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've diagnosed and solved technical issues in the past. Think about specific scenarios where you had to troubleshoot problems or provide solutions. This will demonstrate your ability to handle challenges effectively, which is crucial for a Technical Support Specialist.
✨Practice Your Communication
Since this role involves interacting with customers and team members, practice explaining complex technical concepts in simple terms. You might even want to do a mock interview with a friend to refine your verbal communication skills. Clear communication can set you apart from other candidates.
✨Be Ready to Collaborate
Highlight your experience working in teams and how you’ve collaborated with others to achieve project goals. Be prepared to discuss how you would work with the technical team and outside sales to ensure successful project completion. Showing that you can work well with others is key in this role.
