At a Glance
- Tasks: Manage customer accounts and be the go-to person for all their needs.
- Company: Join Resideo, a leader in smart home solutions with a global impact.
- Benefits: Enjoy hybrid working, life insurance, pension, and more perks.
- Other info: Dynamic role with opportunities for growth in a collaborative environment.
- Why this job: Make a real difference by enhancing customer experiences every day.
- Qualifications: Experience in customer service and fluent in English and French.
The predicted salary is between 38250 - 46750 £ per year.
Our customer service team works closely with customers, sales teams and operational functions across Europe to keep orders moving and customer needs on track.
As a Senior Customer Service Associate, you'll take ownership of a portfolio of accounts and become a trusted point of contact for your customers.
JOB DUTIES
Manage a portfolio of customer accounts across EMEA.
Act as the main point of contact for customer enquiries related to orders, deliveries, returns and general service requests.
Build and maintain day-to-day relationships with customers through phone and email communication.
Monitor order books and delivery schedules and provide customers with regular updates.
Resolve customer issues and escalations in cooperation with internal stakeholders.
Work closely with Sales, Supply Chain, Production Planning and Distribution Centres to support customer requirements.
Support continuous improvement by gathering customer feedback and identifying areas for enhancement.
Maintain accurate customer records and documentation.
YOU MUST HAVE Previous experience in Customer Service, Customer Care, Order Management or another customer-facing role.
Fluent English and professional-level French.
Strong communication skills, both written and verbal.
Ability to manage multiple priorities and customer requests simultaneously.
Strong organisational skills and attention to detail.
A solution-oriented approach and confidence working with different stakeholders.
WE VALUE Experience managing customer accounts or a dedicated customer portfolio.
Experience working with manufacturers, wholesalers, distributors or OEM customers.
Experience in supply chain, logistics or order management environments.
Experience working with SAP.
Spanish language skills.
WHAT'S IN IT FOR YOU Hybrid Working Arrangement Life Insurance Disability Insurance Pension #LI-KM1 #LI-Hybrid
Resideo is a global leader in smart home and building solutions, with trusted brands including Honeywell Home, First Alert, and Resideo helping people feel more comfortable, secure, connected, and in control every day.
Our products and technologies are found in more than 150 million homes and businesses worldwide.
From intelligent climate solutions to security, sensing, water, and connected home technologies, Resideo develops and manufactures products designed to simplify everyday life and help protect what matters most.
Our global teams span engineering, manufacturing, software, product management, supply chain, customer experience, and more — all working together to shape the future of connected living through innovation, quality, and meaningful real-world impact.
At Resideo, our teams help create products and experiences that make everyday life more comfortable, secure, and connected for millions around the world.
Learn more at You can find out more about how the talent community works here: Resideo Talent Community Terms.
Our recruitment privacy notice Resideo -Recruitment Privacy Notice - Dec 16 2022 describes in more detail how we process your personal data and how you can exercise your personal data rights.
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Senior Customer Service Associate in Motherwell employer: Resideo
ADI Global Distribution is an exceptional employer, offering a dynamic work environment where innovation and customer excellence are at the forefront. As an Area Sales Manager, you will benefit from a competitive salary, attractive commission structure, and comprehensive training, all while working within a supportive culture that prioritises employee growth and long-term career development. With a strong presence in Bristol, Cardiff, and Exeter, you'll have the opportunity to build meaningful relationships with clients and make a significant impact in the electronic security industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Service Associate in Motherwell
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Resideo. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Resideo before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Customer Service Associate in Motherwell
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Resideo:Your cover letter is your chance to shine! Tell us why you want to work at Resideo specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Resideo!
How to prepare for a job interview at Resideo
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
