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- Tasks: Support B2B clients with technical expertise in electronic security products.
- Company: Leading global distributor of security and low-voltage products with a strong customer focus.
- Benefits: Hybrid working, competitive salary, career progression, and on-site gym.
- Why this job: Join a dynamic team and make a real impact in the security industry.
- Qualifications: Strong communication skills and a solid understanding of security systems.
- Other info: Opportunity for excellent career development in a global business.
The predicted salary is between 36000 - 60000 ÂŁ per year.
ADI is the leading global wholesale distributor of security, AV, and low‑voltage products. With more than 25 years in the industry, ADI has grown into a multi‑billion‑dollar distributor with over 200 offices across 20 countries. Our extensive global footprint, strong supplier partnerships, and unwavering commitment to customer service enable us to deliver a comprehensive range of products and solutions to our customers worldwide.
To continue meeting the high standards our customers expect, we now have an opportunity for a Technical Desk‑based Account Manager to join our Key Accounts Internal Support team based in Oldham, Manchester. This role is essential in supporting our Key Account customers by providing exceptional technical expertise, first‑class customer service, and strong commercial awareness.
Overview
We are seeking a knowledgeable, proactive, and customer‑focused Technical Desk‑based Account Manager to join our organisation. In this role, you will support and manage B2B client accounts within the electronic security distribution sector, offering technical guidance, resolving product‑related challenges, and ensuring a seamless customer experience. You will act as the technical liaison between customers and internal teams, fostering long‑term relationships built on trust, expertise, and service excellence.
Key Responsibilities
- Serve as the primary technical point of contact for designated client accounts.
- Provide expert guidance on the selection, installation, configuration, and integration of electronic security products, including CCTV, alarms, access control, and related systems.
- Support customers by troubleshooting technical issues and delivering timely, practical solutions.
- Ensure consistently high levels of customer satisfaction through effective communication and responsive support.
- Collaborate closely with sales, technical support, and product teams to address customer requirements and resolve issues efficiently.
- Conduct technical and project analysis in partnership with customers, ensuring accuracy and feasibility.
- Assist in preparing technical documentation, quotes, proposals, and solution recommendations.
- Maintain detailed and accurate records of customer interactions, technical queries, and resolutions within CRM tools.
- Stay up to date with new products, emerging technologies, industry trends, and relevant security standards.
Qualifications
- Exceptional communication and interpersonal skills, with the ability to translate complex technical concepts into clear, customer‑friendly language.
- Strong analytical capability with the confidence to diagnose technical issues and provide practical, customer‑centric solutions.
- Highly organised, with strong problem‑solving skills and excellent attention to detail.
- A solid technical understanding of products related to IP CCTV, access control and alarm systems is advantageous.
What’s in it for you
- Hybrid working model
- Competitive salary
- Opportunity to progress within a global business
- Excellent career development opportunities
- On‑site gym
Technical Sales Support - EMEA Key accounts in Manchester employer: Resideo
Contact Detail:
Resideo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Sales Support - EMEA Key accounts in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to technical sales support. We recommend role-playing with a friend or using online resources to get comfortable with articulating your expertise and problem-solving skills.
✨Tip Number 3
Showcase your technical knowledge during interviews! Be ready to discuss specific products and solutions relevant to the role, like CCTV and access control systems. This will demonstrate your understanding and passion for the field.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at ADI and contributing to our commitment to customer service.
We think you need these skills to ace Technical Sales Support - EMEA Key accounts in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Technical Desk-based Account Manager. Highlight your technical expertise and customer service experience, especially in the electronic security sector. We want to see how you can bring value to our Key Accounts team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for the industry and explain why you're the perfect fit for ADI. Don’t forget to mention any relevant projects or experiences that demonstrate your problem-solving skills and technical knowledge.
Showcase Your Communication Skills: Since this role requires exceptional communication, make sure your application reflects that. Use clear and concise language, and if possible, include examples of how you've successfully communicated complex technical concepts to customers in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Resideo
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of electronic security products like CCTV, alarms, and access control systems. Be ready to discuss how these products work and how they can be integrated into various solutions. This will show that you're not just familiar with the products but can also provide valuable insights to customers.
✨Practice Your Communication Skills
Since this role requires translating complex technical concepts into customer-friendly language, practice explaining technical topics in simple terms. You could even role-play with a friend or family member to get comfortable with this. Clear communication is key to ensuring customer satisfaction!
✨Prepare for Problem-Solving Scenarios
Think about common technical issues that might arise in the electronic security sector and how you would resolve them. Prepare some examples from your past experiences where you successfully diagnosed and solved problems. This will demonstrate your analytical skills and proactive approach.
✨Show Your Customer-Centric Attitude
During the interview, highlight your commitment to customer service. Share examples of how you've gone above and beyond to ensure customer satisfaction in previous roles. This will resonate well with the company's focus on exceptional customer service and relationship building.
