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For Companies At a Glance
- Tasks: Support B2B clients with technical expertise in electronic security products.
- Company: Join ADI, a leading global distributor in security and AV solutions.
- Benefits: Enjoy hybrid working, competitive salary, career growth, and an on-site gym.
- Why this job: Make a real impact by providing exceptional customer service and technical support.
- Qualifications: Strong communication skills and a knack for solving technical issues.
- Other info: Be part of a dynamic team with excellent career development opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
ADI is the leading global wholesale distributor of security, AV, and low‑voltage products. With more than 25 years in the industry, ADI has grown into a multi‑billion‑dollar distributor with over 200 offices across 20 countries. Our extensive global footprint, strong supplier partnerships, and unwavering commitment to customer service enable us to deliver a comprehensive range of products and solutions to our customers worldwide.
We now have an opportunity for a Technical Desk‑based Account Manager to join our Key Accounts Internal Support team based in Oldham, Manchester. This role is essential in supporting our Key Account customers by providing exceptional technical expertise, first‑class customer service, and strong commercial awareness.
Overview
We are seeking a knowledgeable, proactive, and customer‑focused Technical Desk‑based Account Manager to join our organisation. In this role, you will support and manage B2B client accounts within the electronic security distribution sector, offering technical guidance, resolving product‑related challenges, and ensuring a seamless customer experience. You will act as the technical liaison between customers and internal teams, fostering long‑term relationships built on trust, expertise, and service excellence.
Key Responsibilities
- Serve as the primary technical point of contact for designated client accounts.
- Provide expert guidance on the selection, installation, configuration, and integration of electronic security products, including CCTV, alarms, access control, and related systems.
- Support customers by troubleshooting technical issues and delivering timely, practical solutions.
- Ensure consistently high levels of customer satisfaction through effective communication and responsive support.
- Collaborate closely with sales, technical support, and product teams to address customer requirements and resolve issues efficiently.
- Conduct technical and project analysis in partnership with customers, ensuring accuracy and feasibility.
- Assist in preparing technical documentation, quotes, proposals, and solution recommendations.
- Maintain detailed and accurate records of customer interactions, technical queries, and resolutions within CRM tools.
- Stay up to date with new products, emerging technologies, industry trends, and relevant security standards.
Qualifications
- Exceptional communication and interpersonal skills, with the ability to translate complex technical concepts into clear, customer‑friendly language.
- Strong analytical capability with the confidence to diagnose technical issues and provide practical, customer‑centric solutions.
- Highly organised, with strong problem‑solving skills and excellent attention to detail.
- A solid technical understanding of products related to IP CCTV, access control and alarm systems is advantageous.
What’s in it for you
- Hybrid working model
- Competitive salary
- Opportunity to progress within a global business
- Excellent career development opportunities
- On‑site gym
Technical Desk-based Account Manager in Manchester employer: Resideo
Contact Detail:
Resideo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Desk-based Account Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to technical account management. We recommend role-playing with a friend or using online resources to get comfortable with articulating your expertise.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled technical challenges in the past. This will demonstrate your ability to provide practical solutions, which is key for the Technical Desk-based Account Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining our team at ADI, where we value customer service and technical expertise.
We think you need these skills to ace Technical Desk-based Account Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Technical Desk-based Account Manager. Highlight your experience with B2B client accounts and any technical expertise you have in electronic security products. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and technical support. Tell us why you’re excited about this role and how you can contribute to our Key Accounts Internal Support team. Keep it engaging and personal!
Show Off Your Communication Skills: Since this role requires exceptional communication, make sure your application reflects that. Use clear and concise language, and don’t shy away from demonstrating how you can translate complex technical concepts into easy-to-understand terms. We love clarity!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at StudySmarter!
How to prepare for a job interview at Resideo
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of electronic security products like CCTV, alarms, and access control systems. Be ready to discuss how these products work and how they can be integrated. This will show that you're not just familiar with the tech but can also provide valuable insights to clients.
✨Practice Your Communication Skills
Since this role requires translating complex technical concepts into customer-friendly language, practice explaining technical issues in simple terms. You could even role-play with a friend or family member to get comfortable with this. Clear communication is key to ensuring customer satisfaction!
✨Showcase Your Problem-Solving Abilities
Prepare examples of past experiences where you've successfully resolved technical issues or provided exceptional customer service. Highlight your analytical skills and how you approach troubleshooting. This will demonstrate your proactive mindset and ability to handle challenges effectively.
✨Familiarise Yourself with ADI's Values
Research ADI’s commitment to customer service and their extensive product range. Understanding their values and how they operate will help you align your answers with what they’re looking for. It shows genuine interest and that you’re a good fit for their team culture.
