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- Tasks: Manage key client relationships and identify new sales opportunities in the EMEA region.
- Company: Join a global leader in electronic security solutions with a dynamic work culture.
- Benefits: Enjoy hybrid working, competitive salary, and excellent career development opportunities.
- Why this job: Make an impact by delivering tailored security solutions to strategic clients.
- Qualifications: Strong B2B customer understanding and excellent communication skills required.
- Other info: Work in a collaborative environment with modern facilities and top industry partners.
The predicted salary is between 36000 - 60000 £ per year.
ADI now has an opportunity for a driven and customer-focused Desk-based Account Manager to join our EMEA Key Accounts team. You will own and develop relationships with key clients across the region, ensuring they receive market-leading service while proactively identifying new sales opportunities. This is a high-impact role where your ability to understand customer needs and deliver tailored solutions will contribute directly to ADI’s commercial success.
As a Desk-based Account Manager for EMEA Key Accounts, you will be responsible for nurturing and growing relationships with our strategic clients across the EMEA region. Your role involves understanding client needs, providing tailored security solutions, and ensuring customer satisfaction to drive revenue growth and long-term partnership success.
JOB DUTIES:- Manage a portfolio of key clients within the EMEA region, acting as their primary point of contact.
- Develop a deep understanding of clients’ security requirements and business objectives.
- Present and promote our electronic security products and solutions tailored to client needs.
- Coordinate with internal teams (sales, technical support, logistics) to deliver exceptional service.
- Identify opportunities for upselling and cross-selling to maximize revenue.
- Monitor account performance and client satisfaction, proactively addressing issues.
- Keep abreast of industry trends, competitors, and new product offerings.
- Maintain accurate and up-to-date CRM records of client interactions and sales pipelines.
- Prepare and deliver regular reports on account status and forecasts.
- Assist the BDM in understanding and executing export procedures, including documentation, customs clearance, and freight logistics.
- Conduct detailed cost for export shipments, including freight, tariffs, duties, taxes, and other related expenses.
- Prepare and review export quotations, proposals, and pricing strategies to ensure profitability and competitiveness.
- Coordinate with shipping partners, customs brokers, and freight forwarders to ensure timely and compliant export deliveries.
- Ensure all export documentation (commercial invoices, packing lists, certificates of origin, etc.) are accurate and compliant with international regulations.
- Monitor and analyze export logistics costs, suggesting ways to optimize and reduce expenses.
- Assist in market research to identify potential export opportunities and challenges in EMEA regions.
- Provide support in compliance with international trade laws, export control regulations, and company policies.
- Track shipment statuses and update relevant stakeholders on delivery timelines and potential issues.
- Support data collection and reporting related to export sales performance, costs, and market insights.
- Strong understanding of B2B Customer needs, solutions, and industry standards.
- Excellent communication, negotiation, and relationship-building skills.
- Ability to work independently and remotely, managing multiple accounts effectively.
- Fluency in English; additional languages relevant to EMEA are a plus.
- Analytical skills with attention to detail, especially in cost analysis and data interpretation.
- Good communication and coordination skills.
- Proficiency in MS Office and export management software.
- Proficiency in CRM and MS Office tools.
- Proven experience in B2B sales or account management, preferably in electronic security or related fields.
- Ability to speak additional language.
- Strong understanding of export documentation, freight forwarding, and customs processes.
- Knowledge of trade regulations within EMEA is a plus.
- Hybrid working model.
- Competitive salary and scalable incentive structure.
- Opportunity to progress within a global, market-leading business.
- Excellent career development and learning opportunities.
- Modern on-site facilities, including a fully equipped gym.
- Work with leading security technologies and top industry partners.
- Dynamic, international, and collaborative work environment.
- Development opportunities within a growing, future-focused organisation.
Sales Support - EMEA Key Accounts in Manchester employer: Resideo
Contact Detail:
Resideo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support - EMEA Key Accounts in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current employees at ADI through LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for those interviews! Research ADI’s products and services, especially in electronic security. Be ready to discuss how your skills align with their needs and how you can contribute to their success in the EMEA region.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share examples of how you've identified client needs and delivered tailored solutions in the past. This will demonstrate your ability to thrive in a role focused on customer satisfaction and revenue growth.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Sales Support - EMEA Key Accounts in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in B2B sales and account management. We want to see how your skills align with the role of Desk-based Account Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since this role is all about building relationships, let your communication skills shine through in your application. Use clear and concise language, and don’t forget to mention any experience you have in negotiating or presenting tailored solutions to clients.
Highlight Your Analytical Skills: We’re looking for someone who can dive into data and understand client needs. Make sure to include examples of how you've used analytical skills in past roles, especially in cost analysis or interpreting data to drive sales.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Resideo
✨Know Your Clients
Before the interview, research ADI's key clients and their specific security needs. Understanding their business objectives will help you demonstrate how you can tailor solutions to meet those needs, showing that you're proactive and customer-focused.
✨Showcase Your Communication Skills
As a Desk-based Account Manager, strong communication is key. Prepare examples of how you've successfully built relationships in the past. Be ready to discuss your negotiation techniques and how you've resolved client issues to ensure satisfaction.
✨Familiarise Yourself with Export Processes
Since the role involves export documentation and logistics, brush up on your knowledge of customs clearance and freight forwarding. Being able to discuss these processes confidently will set you apart as a candidate who understands the complexities of the role.
✨Demonstrate Analytical Skills
Prepare to discuss how you've used data analysis in previous roles, especially in cost analysis and interpreting sales data. Highlight any tools or software you've used, as this will show your attention to detail and ability to drive revenue growth through informed decisions.
