At a Glance
- Tasks: Support sales targets, manage customer relationships, and deliver exceptional service.
- Company: Join a forward-thinking global brand in the electronic security industry.
- Benefits: Stable role, competitive salary, quarterly bonuses, and genuine progression opportunities.
- Other info: Enjoy a great work environment with Monday to Friday hours.
- Why this job: Build a rewarding career while engaging with customers and driving sales success.
- Qualifications: Sales or customer service experience, strong communication skills, and a problem-solving mindset.
The predicted salary is between 30000 - 40000 £ per year.
ADI Global Distribution now have the opportunity for an Inside Sales Associate to join the ADI team at our Liverpool Store (L9 5AY). This role will be working Monday-to-Friday hours 8:00am – 5:00pm and offers excellent, long-term opportunities to build a career within the electronic security industry.
As an Inside Sales Associate, you will be responsible for providing excellent service to our customers, handling sales inquiries, processing orders, and supporting the team to generate sales and achieving sales targets.
JOB DUTIES:
- Support the Store Manager and team in achieving sales and profit targets through effective account management and customer engagement.
- Deliver exceptional customer experiences by building and maintaining strong relationships with B2B reseller accounts, strategic vendors, and supply partners.
- Manage a portfolio of reseller accounts, actively tracking pipelines, closing deals, and achieving monthly, quarterly, and annual KPIs.
- Assist in executing store business plans and marketing strategies to drive revenue and profitability.
- Handle customer enquiries and complaints professionally, escalating when necessary to ensure resolution.
- Deliver products to customers across the region, ensuring timely and accurate service.
- Lead by example, promoting positive behaviours and ensuring compliance with audit and operational standards.
- Maintain accurate CRM data to provide visibility on business progress and customer relationships.
YOU MUST HAVE:
- Prior sales/customer service experience - preferably in a trades or wholesale environment but equally retail will be considered favourably.
- Ability to multi-task and sell over the phone as well as face to face.
- Excellent communication skills.
- Strong interpersonal and relationship-building skills.
- Comfortable working independently and as part of a team.
- Confident communicating with customers by phone, offering advice and identifying upselling opportunities.
WE VALUE:
- Prior sales and industry experience, ideally within wholesale distribution or trade counter environments.
- Strong interpersonal and relationship-building skills.
- Comfortable working independently and as part of a team.
- Confident communicating with customers by phone, offering advice and identifying upselling opportunities.
- Experience using CRM systems to manage customer data and sales pipelines.
- Problem-solving mindset with proven ability to manage client and executive relationships.
- Quick to learn and apply product knowledge to deliver tailored solutions.
- Driving License although not essential.
WHAT'S IN IT FOR YOU:
- Stable permanent role Monday to Friday.
- Competitive salary + quarterly bonus scheme.
- Great work environment.
- Genuine opportunities for progression.
- Opportunity to work for a forward-thinking global brand.
Inside Sales Associate in Liverpool employer: Resideo
ADI Global Distribution is an exceptional employer, offering a dynamic work environment where innovation and customer excellence are at the forefront. As an Area Sales Manager in Birmingham, you will benefit from a competitive salary, attractive commission structure, and comprehensive training, all while being part of a supportive team that values your professional growth and success in the electronic security industry.
StudySmarter Expert Advice🤫
We think this is how you could land Inside Sales Associate in Liverpool
✨Tip Number 1
Get to know the company inside out! Research ADI Global Distribution, their products, and their culture. This way, when you get that interview, you can show them you're not just another candidate but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your pitch! You’ll want to be able to confidently talk about your previous sales experience and how it relates to the Inside Sales Associate role. Think of specific examples where you’ve excelled in customer service or closed a deal.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Inside Sales Associate in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Inside Sales Associate role. Highlight any previous sales or customer service experience, especially in trades or wholesale environments, as this will catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the electronic security industry and how your skills can help us achieve our sales targets. Be genuine and let your personality come through!
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, make sure to demonstrate your excellent communication skills in your application. Whether it's through your writing style or examples of past interactions, we want to see how you connect with customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Resideo
✨Know Your Stuff
Before the interview, make sure you understand the electronic security industry and ADI Global Distribution's role in it. Brush up on their products and services, and be ready to discuss how your previous sales or customer service experience can translate into success in this role.
✨Showcase Your Communication Skills
As an Inside Sales Associate, you'll need to communicate effectively with customers. During the interview, practice clear and confident communication. Use examples from your past experiences where you successfully handled customer inquiries or complaints to demonstrate your skills.
✨Demonstrate Relationship-Building Abilities
This role requires strong interpersonal skills. Be prepared to share specific instances where you've built and maintained relationships with clients or colleagues. Highlight how these relationships led to successful sales outcomes or improved customer satisfaction.
✨Be Ready to Discuss KPIs
Since achieving sales targets is a key part of the job, come prepared to talk about your experience with KPIs. Share how you've tracked your performance in previous roles, any tools you used (like CRM systems), and how you adapted your strategies to meet or exceed those targets.
