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- Tasks: Troubleshoot smart home systems and provide top-notch support to customers.
- Company: Join a global tech leader with a focus on innovation and collaboration.
- Benefits: Enjoy competitive pay, remote work, and great career growth opportunities.
- Why this job: Be the hero for customers, solving tech issues and making their homes smarter.
- Qualifications: 2+ years in custom installations and relevant certifications required.
- Other info: Dynamic team environment with 24/7 support and exciting product testing opportunities.
The predicted salary is between 36000 - 60000 £ per year.
ADI now have the opportunity for a Technical Support Specialist to join our global Technical Support team. The role is based in the UK on a remote/home-based contract working 8:30am – 5:00pm Wednesday – Sunday. As a Technical Support Specialist you will work directly with end customers of our authorised Partners/Integrators to troubleshoot and resolve any type of connected smart home system enquiries. This role will suit an individual who has solid experience of custom installations and holds a certification in a control platform such as Control 4, Crestron or Savant.
JOB DUTIES:
- You will serve as the front line for our Partner's customers to deescalate and solve technical issues the customer will call in for.
- Have a strong background in using OVRC remote management.
- Have an advanced understanding of installations to be able to walk customers through how to resolve issues. This includes areas such as:
- ISP modems
- Network topology
- Video Distribution
- Multiroom audio, wired and wireless solutions
- Home theatre configurations
- TV, Media players, cable boxes, etc.
- Surveillance
- Thermostat integration and troubleshooting
- Power management
- Smart Lighting; centralised and wireless
This team is comprised of shifts to cover 24/7/365. You will need to have the ability to accommodate business needs.
Strong communication skills: The ability to clearly document all steps taken in the interaction. This includes providing theories as to why an issue occurred or how to resolve the issue if a site visit is needed.
Participate in beta testing of new products and solutions, providing actionable feedback to product teams.
YOU MUST HAVE:
- 2+ years of professional experience installing and programming control systems in the CI industry.
- Certification in one or more of the following: Control4, Crestron, Savant, URC, Elan.
- Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions.
- Strong aptitude for troubleshooting across multiple product categories and technologies.
- Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies.
- Exceptional problem-solving skills and ability to quickly learn and apply new technical concepts.
- Exceptional English communication skills, both verbal and written, with a customer-first mindset.
WE VALUE:
- Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups.
- Familiarity with ADI’s proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others.
- Expertise in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions.
- Experience with professional specialised technology systems such as motorised window treatments, centralised lighting, and power management solutions.
- Experience supporting professional integrators or in the custom electronics industry.
WHAT'S IN IT FOR YOU:
- Competitive salary, pension scheme and employee benefits
- Remote / home-based working
- Opportunities for professional development and career advancement.
- Collaborative work environment with access to cutting-edge technology.
Technical Support Specialist in Leeds employer: Resideo
Contact Detail:
Resideo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist in Leeds
✨Tip Number 1
Network, network, network! Reach out to your connections in the tech industry and let them know you're on the hunt for a Technical Support Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your troubleshooting skills. Be ready to walk through common issues you might face in the role, like ISP modems or smart lighting setups. Show them you can think on your feet and solve problems like a pro!
✨Tip Number 3
Don’t forget to showcase your certifications! Make sure to highlight your experience with Control4, Crestron, or Savant during interviews. This will help you stand out as a candidate who’s not just qualified but also passionate about the tech you’ll be working with.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and ready to dive into the world of smart home technology.
We think you need these skills to ace Technical Support Specialist in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with control systems and technical support. We want to see how your skills match the job description, so don’t be shy about showcasing your certifications and hands-on experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about tech support and how your background makes you the perfect fit for our team. Keep it friendly and professional – we love a good story!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled tricky tech issues in the past. We’re looking for those exceptional problem-solving skills, so share specific situations where you made a difference for customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Resideo
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of smart home systems and the specific technologies mentioned in the job description. Familiarise yourself with Control4, Crestron, and Savant, as well as OVRC remote management. Being able to discuss these confidently will show that you're ready to tackle technical issues head-on.
✨Practice Problem-Solving Scenarios
Prepare for the interview by thinking through common technical issues you might encounter in this role. Create a few scenarios where you can explain how you would troubleshoot problems related to network topology or multiroom audio setups. This will demonstrate your problem-solving skills and your ability to think on your feet.
✨Show Off Your Communication Skills
Since strong communication is key in this role, practice articulating your thoughts clearly and concisely. You might be asked to explain complex technical concepts, so being able to break them down into simple terms will impress your interviewers. Consider doing mock interviews with a friend to refine your delivery.
✨Be Ready to Discuss Your Experience
Come prepared to talk about your past experiences in the custom installations field. Highlight specific projects where you successfully resolved issues or improved processes. This not only showcases your expertise but also aligns with the company's focus on customer-first service.
