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For Companies At a Glance
- Tasks: Assist customers, handle sales inquiries, and support the branch manager in achieving sales targets.
- Company: Join ADI Global Distribution, a leader in the electronic security industry.
- Benefits: Enjoy a stable role, bonus scheme, excellent company benefits, and pension contributions.
- Why this job: Be part of a dynamic team with genuine opportunities for career progression and personal growth.
- Qualifications: Prior sales or customer service experience is essential; strong communication skills are a must.
- Other info: Work Monday to Friday in a supportive and collaborative environment.
The predicted salary is between 24000 - 36000 £ per year.
ADI Global Distribution now have the opportunity for a Branch Assistant to join the ADI team at our Nottingham branch. This role will be working Monday-to-Friday and offers excellent, long-term opportunities to build a career within the electronic security industry.
As a Branch Assistant, you will be responsible for providing excellent service to our customers, handling sales inquiries, processing orders, and supporting the team as well as the branch manager in stimulating sales and achieving sales targets collaboratively as part of a team.
JOB DUTIES:
- Maintain Existing Customers
- Manage Sales Cycle
- Provide Excellent Customer Support
- Raise Escalations
- Work with Larger Sales Organisations
- Assist and support the Branch Manager and colleagues in achieving branch sales & profit targets.
- Deliver an excellent customer experience, maintaining strong effective relationships with customer base & supply partners.
- Support delivery of business plans/strategy for the branch to achieve revenue and profitability objectives.
- Support all marketing activities in line with business strategy.
- Work effectively with key strategic vendors and customers to promote growth and develop strong key partnerships.
- Act as a role model for the team – leading by example and promoting the correct behaviours, fulfilling all audit requirements.
- Handle customer enquiries and complaints and escalate these where necessary.
YOU MUST HAVE:
- Prior sales/customer service experience - preferably in a trades or wholesale environment but equally retail will be considered favourably
- Ability to multi-task
- Excellent communication skills
WE VALUE:
- Prior sales experience
- Prior industry experience
- Strong interpersonal skills
- Ability to work autonomously and collaboratively as part of a team
- Previous industry experience in a wholesale distributor or working on a trade counter would be an advantage
- Happy being on the phone with customers, providing advice, and looking for sales or upselling opportunities
WHAT'S IN IT FOR YOU:
- Stable permanent role Monday to Friday.
- Great work environment
- Bonus scheme paid quarterly
- Excellent company benefits + pension contribution
- Genuine opportunities for progression
- Opportunity to work for a forward-thinking global brand
Branch Sales Assistant employer: Resideo
Contact Detail:
Resideo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Sales Assistant
✨Tip Number 1
Familiarise yourself with the electronic security industry. Understanding the products and services offered by ADI Global Distribution will help you engage more effectively with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills. Since excellent communication is key for this role, consider role-playing customer interactions with a friend or family member to build your confidence in handling inquiries and complaints.
✨Tip Number 3
Network with current employees or professionals in the industry. Connecting with people who work at ADI or in similar roles can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Showcase your sales experience. Be prepared to discuss specific examples of how you've successfully managed sales cycles or provided excellent customer support in previous roles, as this will demonstrate your suitability for the Branch Sales Assistant position.
We think you need these skills to ace Branch Sales Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant sales and customer service experience. Emphasise any roles where you managed customer relationships or worked in a team to achieve sales targets.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the electronic security industry. Mention specific examples of how you've provided excellent customer support and contributed to sales success in previous positions.
Showcase Communication Skills: Since excellent communication is key for this role, consider including examples in your application that demonstrate your ability to handle customer inquiries effectively and work collaboratively with colleagues.
Highlight Relevant Experience: If you have prior experience in a trades or wholesale environment, make sure to highlight this in your application. Discuss how this experience has prepared you for the responsibilities of a Branch Sales Assistant.
How to prepare for a job interview at Resideo
✨Showcase Your Customer Service Skills
As a Branch Sales Assistant, you'll be interacting with customers regularly. Be prepared to share examples of how you've provided excellent customer service in the past, especially in sales or retail environments.
✨Demonstrate Your Sales Experience
Highlight any previous sales experience you have, particularly in trades or wholesale. Discuss specific instances where you successfully managed the sales cycle or achieved sales targets.
✨Emphasise Teamwork and Collaboration
This role requires working closely with the branch manager and colleagues. Be ready to discuss how you've effectively collaborated with others in previous roles to achieve common goals.
✨Prepare for Common Customer Scenarios
Think about potential customer inquiries or complaints you might encounter in this role. Prepare responses that demonstrate your problem-solving skills and ability to handle escalations professionally.
