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- Tasks: Help customers troubleshoot smart home tech issues and provide top-notch support.
- Company: Join a leading global tech distributor with a focus on innovation.
- Benefits: Enjoy remote work, competitive salary, and great employee perks.
- Why this job: Be the go-to expert for cutting-edge smart home solutions and make a real difference.
- Qualifications: 2+ years in custom installations and relevant tech certifications required.
- Other info: Collaborative team environment with opportunities for growth and learning.
The predicted salary is between 30000 - 50000 £ per year.
ADI now have the opportunity for a Technical Support Specialist to join our global Technical Support team. The role is based in the UK on a remote/home-based contract working 8:30am – 5:00pm Wednesday – Sunday. As a Technical Support Specialist you will work directly with end customers of our authorised Partners/Integrators to troubleshoot and resolve any type of connected smart home system enquiries. This role will suit an individual who has solid experience of custom installations and holds a certification in a control platform such as Control 4, Crestron or Savant.
JOB DUTIES
- You will serve as the front line for our Partner's customers to deescalate and solve technical issues the customer will call in for.
- Have a strong background in using OVRC remote management.
- Have an advanced understanding of installations to be able to walk customers through how to resolve issues. This includes areas such as:
- ISP modems
- Network topology
- Video Distribution
- Multiroom audio, wired and wireless solutions
- Home theatre configurations
- TV, Media players, cable boxes, etc.
- Surveillance
- Thermostat integration and troubleshooting
- Power management
- Smart Lighting; centralised and wireless
YOU MUST HAVE
- 2+ years of professional experience installing and programming control systems in the CI industry.
- Certification in one or more of the following: Control4, Crestron, Savant, URC, Elan.
- Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio video, and other technology solutions.
- Strong aptitude for troubleshooting across multiple product categories and technologies.
- Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies.
- Exceptional problem-solving skills and ability to quickly learn and apply new technical concepts.
- Exceptional English communication skills, both verbal and written, with a customer-first mindset.
WE VALUE
- Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups.
- Familiarity with ADI’s proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others.
- Expertise in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions.
- Experience with professional specialised technology systems such as motorised window treatments, centralised lighting, and power management solutions.
- Experience supporting professional integrators or in the custom electronics industry.
WHAT'S IN IT FOR YOU
- Competitive salary, pension scheme and employee benefits.
- Remote / home-based working.
- Opportunities for professional development and career advancement.
- Collaborative work environment with access to cutting-edge technology.
Technical Support Specialist employer: Resideo Technologies Inc.
Contact Detail:
Resideo Technologies Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist
✨Tip Number 1
Network like a pro! Join online forums and social media groups related to smart home technology. Engaging with others in the industry can lead to job opportunities and insider tips.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past installations and troubleshooting successes. This visual proof of your expertise can really impress potential employers.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing common technical support scenarios. This will help you articulate your problem-solving process clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Technical Support Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with control systems like Control4, Crestron, or Savant. We want to see how your skills match the role, so don’t hold back on showcasing your technical prowess!
Show Off Your Troubleshooting Skills: Since this role is all about solving problems, give examples of how you've tackled technical issues in the past. We love seeing your thought process and how you approach challenges, so be specific about your methods and outcomes.
Keep It Clear and Concise: When writing your application, clarity is key! Use straightforward language and avoid jargon unless it’s relevant. We appreciate a well-structured application that’s easy to read and gets straight to the point.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Resideo Technologies Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of smart home systems and the specific technologies mentioned in the job description. Familiarise yourself with Control4, Crestron, and Savant, as well as OVRC remote management. Being able to discuss these confidently will show that you're ready to tackle technical issues head-on.
✨Practice Problem-Solving Scenarios
Prepare for the interview by thinking through common troubleshooting scenarios you might encounter in the role. Consider how you would guide a customer through resolving issues with network topology or multiroom audio setups. Practising these scenarios will help you articulate your thought process during the interview.
✨Show Off Your Communication Skills
Since this role requires exceptional communication skills, practice explaining complex technical concepts in simple terms. You might want to do a mock interview with a friend where you explain how to troubleshoot a smart lighting system. This will help you demonstrate your customer-first mindset and ability to communicate effectively.
✨Be Ready to Document Your Process
The job involves documenting interactions and troubleshooting steps. Be prepared to discuss how you would keep track of your problem-solving process. Bring examples of how you've documented previous technical support interactions, as this will highlight your attention to detail and organisational skills.
