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- Tasks: Troubleshoot smart home systems and provide top-notch support to customers.
- Company: Join a global tech leader in smart home solutions.
- Benefits: Enjoy competitive salary, pension scheme, and remote work flexibility.
- Why this job: Be the hero for customers, solving tech issues and enhancing their smart home experience.
- Qualifications: 2+ years in custom installations and relevant certifications required.
- Other info: Collaborative culture with opportunities for growth and access to cutting-edge technology.
The predicted salary is between 36000 - 60000 £ per year.
ADI now have the opportunity for a Technical Support Specialist to join our global Technical Support team. The role is based in the UK on a remote/home-based contract working 8:30am – 5:00pm Wednesday – Sunday. As a Technical Support Specialist you will work directly with end customers of our authorised Partners/Integrators to troubleshoot and resolve any type of connected smart home system enquiries. This role will suit an individual who has solid experience of custom installations and holds a certification in a control platform such as Control 4, Crestron or Savant.
JOB DUTIES:
- You will serve as the front line for our Partner's customers to deescalate and solve technical issues the customer will call in for.
- Have a strong background in using OVRC remote management.
- Have an advanced understanding of installations to be able to walk customers through how to resolve issues. This includes areas such as:
- ISP modems
- Network topology
- Video Distribution
- Multiroom audio, wired and wireless solutions
- Home theatre configurations
- TV, Media players, cable boxes, etc.
- Surveillance
- Thermostat integration and troubleshooting
- Power management
- Smart Lighting; centralised and wireless
YOU MUST HAVE:
- 2+ years of professional experience installing and programming control systems in the CI industry.
- Certification in one or more of the following: Control4, Crestron, Savant, URC, Elan.
- Hands-on experience installing, configuring, and troubleshooting surveillance, professional audio-video, and other technology solutions.
- Strong aptitude for troubleshooting across multiple product categories and technologies.
- Familiarity with IoT, audio/video, networking, home automation, and surveillance technologies.
- Exceptional problem-solving skills and ability to quickly learn and apply new technical concepts.
- Exceptional English communication skills, both verbal and written, with a customer-first mindset.
WE VALUE:
- Advanced networking knowledge, including VLANs, firewalls, managed switches, and enterprise wireless setups.
- Familiarity with ADI’s proprietary exclusive-brand products and platforms: OvrC, Luma, Binary, WattBox, Clare, and others.
- Expertise in commercial and residential audio/video systems, including DSPs, projectors, and streaming solutions.
- Experience with professional specialised technology systems such as motorised window treatments, centralised lighting, and power management solutions.
- Experience supporting professional integrators or in the custom electronics industry.
WHAT'S IN IT FOR YOU:
- Competitive salary, pension scheme and employee benefits
- Remote / home-based working
- Opportunities for professional development and career advancement.
- Collaborative work environment with access to cutting-edge technology.
Technical Support Specialist in Manchester employer: Resideo Technologies Inc.
Contact Detail:
Resideo Technologies Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist in Manchester
✨Tip Number 1
Network, network, network! Reach out to your connections in the industry and let them know you're on the lookout for a Technical Support Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your troubleshooting skills. Be ready to walk through common issues you might face in smart home systems, and show off your knowledge of control platforms like Control4 or Crestron. We want to see that you can think on your feet!
✨Tip Number 3
Don’t forget to showcase your communication skills! Practice explaining complex technical concepts in simple terms. This is key for a role where you'll be helping customers resolve issues over the phone or via chat.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows your enthusiasm for joining our team at ADI. Let’s get you started on this exciting journey!
We think you need these skills to ace Technical Support Specialist in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with control systems and technical support. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant certifications and hands-on experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Technical Support Specialist role. Share specific examples of how you've tackled similar challenges in the past and how you can bring that expertise to our team.
Show Off Your Communication Skills: Since strong communication is key in this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We want to see that you can document interactions effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Resideo Technologies Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of smart home systems and the specific technologies mentioned in the job description. Familiarise yourself with Control4, Crestron, Savant, and OVRC remote management. Being able to discuss these confidently will show that you're ready to tackle technical issues head-on.
✨Practice Problem-Solving Scenarios
Prepare for the interview by thinking through common technical issues you might encounter in this role. Create a few scenarios where you can demonstrate your troubleshooting skills. This will not only help you articulate your thought process but also showcase your problem-solving abilities.
✨Communicate Clearly and Effectively
Since strong communication skills are crucial for this role, practice explaining complex technical concepts in simple terms. You might be asked to walk through a troubleshooting process during the interview, so being clear and concise will make a great impression.
✨Show Your Customer-First Mindset
Be prepared to discuss how you prioritise customer satisfaction in your work. Share examples from your past experiences where you went above and beyond to help a customer resolve an issue. This will highlight your commitment to providing excellent support and align with the company's values.
